Customer reviews from Sun Beam
Sunbeam - Queen Size Electric Fleece Heated Blanket with Dual Zone - Garnet
Average customer rating
1.5
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
0
4 Stars
2
3 Stars
0
2 Stars
3
1 Star
13
6%of customers recommend this product.
(
1 out of
17)
Customer Reviews for Sunbeam - Queen Size Electric Fleece Heated Blanket with Dual Zone - Garnet
Customer Rating
1
Stopped working
on January 7, 2022
Posted by: Jigglefat
Gender:Female
Just like many of the other posters, my blank stopped work. I didn't wash it or over use it. During the California rain event, the blank didnt work. No more heat even at the highest setting. Had a Sunbeam blank that lasted 3years with almost daily use. This one did not last even 4 months with very sparse use
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, January 13, 2022
Thank you for contacting Sunbeam®. We are very sorry to hear that your heating blanket is not working and will do everything we can to provide you with a resolution as soon as possible.
Let's see if we can resolve this issue together. Below are the possible reason why a heating pad may not work properly:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
If this doesn't resolve the issue, please contact us.
Have a great day!
Let's see if we can resolve this issue together. Below are the possible reason why a heating pad may not work properly:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
If this doesn't resolve the issue, please contact us.
Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
1
Another Blinking Controller
on May 4, 2022
Posted by: A cold customer
from Georgia
Gender:Female
I think I can say that I don't intend on spending my money with sunbeam heated blankets again. I know they’ve been producing blankets for years and years so with that being said, one would think they’d have it figured out by now. This time the controller blinks and blinks like so many other customers. No amount of resetting has corrected it. Signed: one COLD and furious customer.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, May 4, 2022
Thank you for reaching out to Sunbeam®. We are sorry to hear that your heated blanket's controller is blinking. That is not the kind of experience that we want you to have. No worries, we are here to help. If your heating blanket's controller is blinking, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the cord is not properly attached to the unit itself. To fix this problem, please do the following to reset your product:
1. Unplug the power cord from the electrical connection and from the actual product itself for 3-5 minutes.
2. Re-plug the cord into the product. Make sure the connection is secure and complete.
3. Re-insert the power cord back into a wall outlet. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the heated blanket's performance.
Your Sunbeam® Fleece Heated Blanket has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill out the Contact Us link below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
1. Unplug the power cord from the electrical connection and from the actual product itself for 3-5 minutes.
2. Re-plug the cord into the product. Make sure the connection is secure and complete.
3. Re-insert the power cord back into a wall outlet. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the heated blanket's performance.
Your Sunbeam® Fleece Heated Blanket has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill out the Contact Us link below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam