Customer reviews from Sun Beam
Sunbeam - Queen Size Electric Fleece Heated Blanket with Dual Zone - Garnet
Average customer rating
1.5
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
0
4 Stars
2
3 Stars
0
2 Stars
3
1 Star
13
6%of customers recommend this product.
(
1 out of
17)
Customer Reviews for Sunbeam - Queen Size Electric Fleece Heated Blanket with Dual Zone - Garnet
Customer Rating
1
Waste of money
on February 18, 2021
Posted by: amyt671
from Michigan
Gender:Female
I bought this blanket before Christmas and it lasted a month. Never washed it, it just quite working. It turns on and then just blinks. So frustrating.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care , February 19, 2021
We are sorry to hear that your Sunbeam® Fleece Heated Blanket with Dial Controller stopped working. There are several causes to a flashing control or a control displaying "FF, F1, or F2":
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To fix this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
If troubleshooting doesn't help, please give us a call at 1-(800)-892-7684. For your convenience our Consumer Care team is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To fix this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
If troubleshooting doesn't help, please give us a call at 1-(800)-892-7684. For your convenience our Consumer Care team is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
1
One use
on February 22, 2021
Posted by: Ellemarue
from Athens,Tn
Gender:Female
I was given this blanket a day ago and only got one use out of it before it stopped working. I try unplugging it to see if it would help and it still doesn't work. Ridiculous
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care , February 23, 2021
We are sorry to hear that your Sunbeam® Fleece Heated Blanket with Dial Controller stopped working and the troubleshooting didn't work. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by sending us an email at sunbeamconsumercare@newellco.com or call us at 1-(800)-892-7684. For your convenience our Consumer Care team is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
2
Died within two months
on March 7, 2021
Posted by: TZ23
from Wisconsin
Gender:Female
It was great for about two months. Now the controller is blinking and I'm not sure how to fix it, and can't seem to find an easy replacement without having to pay for a whole new one.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, March 9, 2021
We sincerely apologize if you're having difficulties with your Sunbeam® Fleece Heated Blanket.
There are several causes to a flashing control.
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Hope this helps.
There are several causes to a flashing control.
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Hope this helps.
Written by a customer while visiting Sun Beam
Customer Rating
1
Disappointed
on March 13, 2021
Posted by: SissyA
from Pitt. PA
Bought cause it was lightweight. Was really warm at first, now can't feel warmth at all on highest setting. For the price, should have been made better
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care , March 15, 2021
We are sorry to hear that your Sunbeam® Fleece Heated Blanket with Dial Controller stopped heating. We recommend you to reset it by unplugging and plugging it back in. Make sure to check the cord if it's tightly connected and plug it into a wall outlet. If it doesn't help, kindly give us a call at 1-800-892-7684 so we can further assist you. For your convenience, our product specialist is available Mondays - Fridays from 9:00 AM to 5:00 PM, EST.
Written by a customer while visiting Sun Beam
Customer Rating
1
Blanket stopped working
on October 13, 2021
Posted by: Ursa
from New Mexico
Gender:Female
I also bought this blanket in autumn of 2020 or November of 202 It worked great up until now that I plugged it in for this winter. It has stopped working. All the controller does is blink. I unplugged it from the wall as well as the plug directly into the blanket. It still does not work, does warm and all it does is blink.....
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, October 14, 2021
Thank you for contacting the Sunbeam® brand! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your heated blanket/throw.
We are sorry to hear that it's not heating. Our bedding products were made with the highest quality materials and we expect them to last. That is not the experience that we want you to have. We will be more than happy to rectify this. Please try to perform the troubleshooting technique below.
Make sure the product is not plugged into an extension cord/device. This can cause a fault.
1. Turn the blanket control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
2. Check the bedding product plug connection that directly plugs into the bedding product. Make sure the connection is secure and complete.
3. Hold the power button down and re-insert the power cord back into a wall outlet at the same time.
If the 3 steps above are not followed in order, the bedding product will not properly reset.
If troubleshooting techniques won't work, please contact us directly in order to determine the best resolution.
Have a great day!
We are sorry to hear that it's not heating. Our bedding products were made with the highest quality materials and we expect them to last. That is not the experience that we want you to have. We will be more than happy to rectify this. Please try to perform the troubleshooting technique below.
Make sure the product is not plugged into an extension cord/device. This can cause a fault.
1. Turn the blanket control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
2. Check the bedding product plug connection that directly plugs into the bedding product. Make sure the connection is secure and complete.
3. Hold the power button down and re-insert the power cord back into a wall outlet at the same time.
If the 3 steps above are not followed in order, the bedding product will not properly reset.
If troubleshooting techniques won't work, please contact us directly in order to determine the best resolution.
Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
2
heats well, controller is a problem
on November 10, 2021
Posted by: ThatGuy
from Dallas, TX
Gender:Male
POOR CONTROL DESIGN. handicapped, need to use Alexa VOICE to turn on and off. 10 hr cut out would be great. BUT, it must be manually buttoned ON after any power out or Alexa plug shut off.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® , Consumer Care, November 19, 2021
Thank you for contacting the Sunbeam® Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that the Sunbeam® Fleece Heated Blanket with Dial Controller did not exceed your expectations. This is certainly not the experience we want you to have. We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
If you have any questions about the warranty or want to get warranty service, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution.
https://www.sunbeam.com/support/contact-us
You may check on our latest products to see if there is something similar to your older product that you might like. Have a nice day!
If you have any questions about the warranty or want to get warranty service, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution.
https://www.sunbeam.com/support/contact-us
You may check on our latest products to see if there is something similar to your older product that you might like. Have a nice day!
Written by a customer while visiting Sun Beam
Customer Rating
1
Don't!
on December 16, 2021
Posted by: frigidwinter
from Pa.
Gender:Female
Did not last one season
Was a waste of my money and I won't buy this brand again.
Was a waste of my money and I won't buy this brand again.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® , Consumer Care, December 16, 2021
Thank you for contacting the Sunbeam® Brand! We appreciate you bringing this to our attention and we are sorry to hear that your Sunbeam® Fleece Heated Blanket with Dial Controller stopped working. It's definitely not the experience that we want you to have. No worries, we are here to help.
There are several causes to this issue:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
3. The AC outlet is not functional.
To fix this problem, do the following to reset your heating pad:
1. Check if there is no physical damage on its cord, controller or pad.
2. Turn the heating pad control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
3. Check the product plug connection that directly plugs into the product. Make sure the connection is secure and complete.
4. Hold the power button down and re-insert the power cord back into a wall outlet at the same time
If the above steps will not work and if you have any questions regarding the warranty or would like to obtain warranty service, please contact Sunbeam® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution.
https://www.sunbeam.com/support/contact-us
Have a nice day!
There are several causes to this issue:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
3. The AC outlet is not functional.
To fix this problem, do the following to reset your heating pad:
1. Check if there is no physical damage on its cord, controller or pad.
2. Turn the heating pad control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
3. Check the product plug connection that directly plugs into the product. Make sure the connection is secure and complete.
4. Hold the power button down and re-insert the power cord back into a wall outlet at the same time
If the above steps will not work and if you have any questions regarding the warranty or would like to obtain warranty service, please contact Sunbeam® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution.
https://www.sunbeam.com/support/contact-us
Have a nice day!
Written by a customer while visiting Sun Beam
Customer Rating
1
Didn’t work out of the box
on January 3, 2022
Posted by: Lee464
from Louisiana
Gender:Male
One controller just blinks while the other controller and side of the heating blanket is working. Have tried to unplug/replug connections as instructed. Still does not work. This is my third sunbeam in three years. The previous two all quite working after one year. Trying to find another brand for heated blankets now.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® , Consumer Care, January 6, 2022
Thank you for contacting the Sunbeam® Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that the Sunbeam® Fleece Heated Blanket with Dial Control did not exceed your expectations and that its controller blinks. This is certainly not the experience we want you to have. We will be more than happy to rectify your issue today.
If your bedding product is not working properly, it could be because the unit is not getting enough power or there’s an internal error found. A blanket, mattress pad or heated throw will not heat for the following reasons:
1. Bedding product is plugged into an extension cord and plugged into a direct wall outlet.
2. Bedding product wasn't plugged in properly.
3. The 10 hour auto-off activated (some models)
4. Temperature control was not turned to the highest setting and adjusted for personal comfort.
5. Dual control blanket controls are operating on the wrong sides.
6. Make sure control isn't in the off position.
Also check if there's physical damage on its cord. If there's none, please try to perform the troubleshooting steps below in case your bedding is still turning on.
1. Turn the blanket control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
2. Check the bedding product plug connection that directly plugs into the bedding product. Make sure the connection is secure and complete.
3. Hold the power button down and re-insert the power cord back into a wall outlet at the same time.
4. Turn control to “HI” and wait 5-7 minutes.
If the steps above are not followed in order, the bedding product will not properly reset.
If these measures won't work and the problem still persists, take note that our heated blankets have a 5 year limited warranty, if you have any questions about the warranty or want to get warranty service, please contact Sunbeam® directly so that we can provide you with a better solution. Have a nice day!
https://www.sunbeam.com/support/contact-us
If your bedding product is not working properly, it could be because the unit is not getting enough power or there’s an internal error found. A blanket, mattress pad or heated throw will not heat for the following reasons:
1. Bedding product is plugged into an extension cord and plugged into a direct wall outlet.
2. Bedding product wasn't plugged in properly.
3. The 10 hour auto-off activated (some models)
4. Temperature control was not turned to the highest setting and adjusted for personal comfort.
5. Dual control blanket controls are operating on the wrong sides.
6. Make sure control isn't in the off position.
Also check if there's physical damage on its cord. If there's none, please try to perform the troubleshooting steps below in case your bedding is still turning on.
1. Turn the blanket control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
2. Check the bedding product plug connection that directly plugs into the bedding product. Make sure the connection is secure and complete.
3. Hold the power button down and re-insert the power cord back into a wall outlet at the same time.
4. Turn control to “HI” and wait 5-7 minutes.
If the steps above are not followed in order, the bedding product will not properly reset.
If these measures won't work and the problem still persists, take note that our heated blankets have a 5 year limited warranty, if you have any questions about the warranty or want to get warranty service, please contact Sunbeam® directly so that we can provide you with a better solution. Have a nice day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam