Customer reviews from Panasonic
Panasonic - HomeHawk Window Home Monitoring Camera KX-HNC500W - Black
Average customer rating
3.6
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
9
4 Stars
6
3 Stars
3
2 Stars
3
1 Star
3
62%of customers recommend this product.
(
5 out of
8)
Customer Reviews for Panasonic - HomeHawk Window Home Monitoring Camera KX-HNC500W - Black
Posted by: M
Verified Purchase:Yes
This product is wonderful! It is easy to install and the screen is clear. I also appreciated how well the night vision performed!
Response from PanasonicBy Team Panasonic - S, Team Panasonic, November 20, 2024
Thank you for the glowing review and the 5-star rating. We're delighted to have provided you with a positive experience.
Written by a customer while visiting Panasonic
Customer Rating
4
Nice basic camera
on December 19, 2024
Posted by: DM
from Massachusetts
Gender:Female
I bought this camera in January 2024. It has been exactly what I need to monitor my Front porch. Recently I had to reset the camera and now I can’t seem to get the notifications.
I would recommend this to a friend!
Response from PanasonicBy Team Panasonic-C, Team Panasonic, December 23, 2024
Thank you for the 4 stars! We’re happy to hear you’re satisfied and look forward to any suggestions you might have.
Written by a customer while visiting Panasonic
Customer Rating
5
Homehawk
on December 20, 2024
Posted by: Window camera
from Black Mountain, North Carolina
Gender:Female
Excellent product. It gives me a clear picture of my entrance door and porch. I absolutely love it and feel very safe now. Notifications show instantly. Thank you!
I would recommend this to a friend!
Response from PanasonicBy Team Panasonic-C, Team Panasonic, December 23, 2024
Thank you for the glowing review and the 5-star rating. We're delighted to have provided you with a positive experience.
Written by a customer while visiting Panasonic
Customer Rating
4
Just one thing missing...
on February 4, 2025
Posted by: JByrd
This is the best security camera I've had so far. It stays on the window with no problems at all and I love that I don't have to worry about recharging. The panoramic view is Great and the video is crisp and clear even a night with no street lightning. Best of all, you can record footage, without the monthly fees!
The only negative is, I can not change the angle.
The only negative is, I can not change the angle.
Panasonic, please please please, give us an angled window mount accessory!! Preferably black in color so, as match the camera face.
Response from PanasonicBy Team Panasonic - S, Team Panasonic, February 7, 2025
Thank you for your feedback, we will consider it for future improvements. We deeply appreciate you took the time to provide us with your thoughts regarding the product.
Written by a customer while visiting Panasonic
Customer Rating
3
Normal play slower snapshot also does not work
on March 8, 2025
Posted by: Ivy
from Az
Gender:Female
March 5,2025
The new update took away the snap picture feature and it slowed down the normal playback please tell the Company to fix these features because this is my second purchase and the first one I bought in 2021 The Home Hawk window had no issues.
The new update took away the snap picture feature and it slowed down the normal playback please tell the Company to fix these features because this is my second purchase and the first one I bought in 2021 The Home Hawk window had no issues.
Response from PanasonicBy Team Panasonic - S, Team Panasonic, March 12, 2025
Hello Ivy! Thank you for sharing your thoughts. We're sorry to hear that the recent update has caused issues with the snap picture feature and slowed down playback. Your experience is important to us, and we understand how frustrating this can be. Our team will use your insights to ensure a better experience for you and others in the future!
Written by a customer while visiting Panasonic
Customer Rating
4
More good than bad.
on April 2, 2025
Posted by: SeaDrive
6 months and my only 2 issue are: 1. Night vision is terrible for seems like lots of screen interference and false alarms. 2. Adding cam to Alexa just doesn’t work.
Response from PanasonicBy Team Panasonic - S, Team Panasonic, April 4, 2025
Hi there! Thank you for your feedback, we will consider it for future improvements. We deeply appreciate you took the time to provide us with your thoughts regarding the product. Regarding the issues you have experienced with Alexa, please note that due to high traffic, you may experience difficulties logging in. If that happens, please try again after some time. We are actively working on the situation to ensure your satisfaction and seamless use of our cameras.
Written by a customer while visiting Panasonic
Customer Rating
4
Difficulty removing from window mount.
on February 27, 2026
Posted by: Alphono
Love this product but having problem removing from mount.
Response from PanasonicBy Team Panasonic - F, Team Panasonic, March 2, 2026
Hi there! Thank you for your review! We're glad to hear you love the product and appreciate your feedback about the window mount. Your input helps us improve, and we hope the camera continues to serve you well. Thank you for sharing your experience!
Written by a customer while visiting Panasonic
Customer Rating
2
No Connection
on April 11, 2026
Posted by: Nickey
I had my indoor cameras since 2022 and during the last update on iPhones which was yesterday, Both of my cameras stop working. I get notifications but when I check the app it says no connection. Very frustrating!
Response from PanasonicBy Team Panasonic - S, Team Panasonic, April 14, 2026
Hi Nickey! Thank you for your feedback, and we’re sorry to hear about the trouble with your cameras. To resolve this issue, we recommend resetting the cameras and performing the initial setup connection again. This should help re-establish the connection with the app. If you continue to experience difficulties, please don’t hesitate to let us know, we’re here to help!
Written by a customer while visiting Panasonic