Customer reviews from Panasonic
Panasonic - HomeHawk Window Home Monitoring Camera KX-HNC500W - Black
Average customer rating
4
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
9
4 Stars
5
3 Stars
3
2 Stars
2
1 Star
1
71%of customers recommend this product.
(
5 out of
7)
Customer Reviews for Panasonic - HomeHawk Window Home Monitoring Camera KX-HNC500W - Black
Customer Rating
5
Fantastic
on February 20, 2024
Posted by: Giovanny
One of kind. The colored night vision is excellent and brilliant.
Response from PanasonicBy Team Panasonic -M, Team Panasonic, September 2, 2024
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark!
Written by a customer while visiting Panasonic
Customer Rating
2
Left out feeling I have been neglected by Panasoni
on August 7, 2024
Posted by: Dllaw
Gender:Male
I use HomeHawk window cameras and a door camera I'm concerned about continued support by Panasonic. The door still works but functionality is outdated. Will Panasonic support continue? I want to know if Panasonic will introduce a replacement for the KN=HNB700/05??
Response from PanasonicBy Team Panasonic-C, Team Panasonic, September 5, 2024
Hello. Thank you for providing us with your feedback! Please be informed that the product is discontinued and the warranty for this is 1 year for parts and labor. We appreciate your interest in the product! When a new product is announced to be released, the information will be shared in the News Room.
Written by a customer while visiting Panasonic
Customer Rating
5
Best investment
on March 19, 2024
Posted by: Ha-zar
I probably bought the camera 6 years ago, never had an issue with it, still working perfectly, installed the app on my phone I can hear and see clearly videos no need to pay any additional fees, simple affordable and great product.
Response from PanasonicBy Team Panasonic-C, Team Panasonic, September 2, 2024
Hi. Thank you for taking the time to give us your valuable feedback!
Written by a customer while visiting Panasonic
Customer Rating
1
Poor resolution
on January 31, 2025
Posted by: TechShopper
from Washington DV
Gender:Male
In this day and age, resolution of only 1080p is really not acceptable… we expect 4k and people should hold out until Panasonic upgrades it
No, I would not recommend this to a friend.
Response from PanasonicBy Team Panasonic - S, Team Panasonic, February 3, 2025
Your review is very concerning to us and we are really sorry to hear that you are not satisfied with this unit and about the situation you experienced. We value our customers' opinions and would like to thank you for bringing this to our attention, as it helps us improve our technology and ensure customer satisfaction.
Written by a customer while visiting Panasonic
Customer Rating
5
Worth the buy!
on November 26, 2024
Posted by: Nikki122321
Gender:Female
I have had this product for 8 months and I love it. Crystal clear vision at night and during the day. Worth every penny.
I would recommend this to a friend!
Response from PanasonicBy Team Panasonic-C, Team Panasonic, November 28, 2024
Thank you for the glowing review and the 5-star rating. We're delighted to have provided you with a positive experience.
Written by a customer while visiting Panasonic
Customer Rating
2
Great Video with Detection Issues
on October 11, 2024
Posted by: VSC
While the camera claims maximum signal strength the iOS application consistently disconnects from the camera. In addition, while playing back video from the camera with the iOS application the video stream hesitates independent of using UDP or TCP. In fact this behavior seems to be correlated to activity in the scene in that the processor in the camera appears to be overwhelmed while processing detections.
The camera detects motion from reflected light at night even with the camera set to the lowest detection sensitivity. In the end at best I could only have active three cells for detection, otherwise the camera was triggering on motion ten or more times per hour. While this high false alarm rate for motion is an issue, if reporting is limited to person detection this feature seems to work correctly. In fact the camera will detect a person, if allowed, across the street moving from their car into their house. Note this is not necessary what I wanted and another reason to limit the detection criteria to only a few cells covering the entry walk to the front door.
Video quality is very good, but mounted to a double glazed window, internal reflections at night causes false alarms in cells that otherwise have no motion. This appears to be a fundamental issue with the technology of putting the camera behind a double glazed window.
Depending on your use case this camera can be a benefit, such as wide area 24x7 recording without detection as a priority, where one can go back to the video for evidence. That said for watching an entryway it is likely that other solutions with a far more limited field of view might be a better option to limit false alarms.
Response from PanasonicBy Team Panasonic - S, Team Panasonic, October 25, 2024
We are sorry to hear that your experience did not match your expectations. Your feedback helps us do better! If you are experiencing issues with the HomeHawk app on your phone, please make sure that the app runs on the newest version and try reinstalling the app onto your phone. The detection area for movement and people is wide as we want to make sure that we are covering a larger detection area, to ensure safety and reliability. If the motion detection sensor is picking up small changes even with the lowest sensitivity setting we would advise resetting the camera by pressing the reset button for 10 seconds with a tool that has a thin tip, like a pen. After reset please perform the initial setup of the camera. Once the initial setup is complete you can set the Motion Sensitivity to “Very Low” by pressing the tools icon on the Windows camera option, then selection “Detection” then “Motion Sensitivity".
Written by a customer while visiting Panasonic
Posted by: M
Verified Purchase:Yes
This product is wonderful! It is easy to install and the screen is clear. I also appreciated how well the night vision performed!
Response from PanasonicBy Team Panasonic - S, Team Panasonic, November 20, 2024
Thank you for the glowing review and the 5-star rating. We're delighted to have provided you with a positive experience.
Written by a customer while visiting Panasonic
Customer Rating
4
Nice basic camera
on December 19, 2024
Posted by: DM
from Massachusetts
Gender:Female
I bought this camera in January 2024. It has been exactly what I need to monitor my Front porch. Recently I had to reset the camera and now I can’t seem to get the notifications.
I would recommend this to a friend!
Response from PanasonicBy Team Panasonic-C, Team Panasonic, December 23, 2024
Thank you for the 4 stars! We’re happy to hear you’re satisfied and look forward to any suggestions you might have.
Written by a customer while visiting Panasonic