Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Average customer rating
4.6
(785 Reviews)
Rating breakdown 785 reviews
5 Stars
622
4 Stars
97
3 Stars
23
2 Stars
12
1 Star
31
76%of customers recommend this product.
(
83 out of
109)
Customer Reviews for Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Customer Rating
4
Clean and clear
on February 5, 2026
Posted by: Jay4
from California
Poduct is highly functional. looks clean when set up. the only downside is toggling the menu is difficult. Product is as advertised and is top quality. I only trust Samsung.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Flawless
on February 5, 2026
Posted by: BravoNinerZero
This thing is AMAZING. Loud, crystal clear clarity out of the box and beautiful. We have several soundbars and this one is by far the best of the best. I may order another one for the man cave.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Superior soundbar
on February 5, 2026
Posted by: GmanCSO
This dolby atmos soundbar delivers unbelievable sonic performance. The subwoofer and upward firing rear speakers full the room. We could not be more pleased….we have 2 Q series soundbars, one for our family room the other for our master bedroom.
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding Surround System!
on February 5, 2026
Posted by: CLU55
from North Carolina
I purchased this surround system to pair exclusively with my S90DD 4K OLED TV. The power of this beast is amazing! It has AI generated positioning to read your space and optimize for best clarity and surround quality. I can now say I truly have a REAL home theater!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Treat yourself to this amazing system
on February 5, 2026
Posted by: Chuck
from Pensacola, fl
Wow! This soundbar is amazing. Upgraded from Sonos player and it’s unbelievable. Do yourself a favor and treat yourself to this gift! I regret waiting I really do.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Soundbar hardwire no fun
on February 6, 2026
Posted by: JT410
from Houston Texas
Great product works well when I used blue tooth. Hardwire connection never worked for me. Wish Samsung could offer help.
I would recommend this to a friend!
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy Samsung Solutions, February 9, 2026
Hi JT410,
Thank you for sharing your review of the HW-Q990D Soundbar. We value your feedback and will share it with our teams.
To set up HDMI ARC, power on your TV and soundbar.
1. Next, connect one end of an HDMI cable into the HDMI IN (ARC) port on your TV.
2. Connect the other end into the HDMI OUT (TV-ARC) port on your soundbar.
3. Next, change the source on your soundbar to the D.IN. setting.
4. After a few seconds, "TV ARC" will appear on the soundbar's display, and the TV will transfer audio through the soundbar.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Thank you for sharing your review of the HW-Q990D Soundbar. We value your feedback and will share it with our teams.
To set up HDMI ARC, power on your TV and soundbar.
1. Next, connect one end of an HDMI cable into the HDMI IN (ARC) port on your TV.
2. Connect the other end into the HDMI OUT (TV-ARC) port on your soundbar.
3. Next, change the source on your soundbar to the D.IN. setting.
4. After a few seconds, "TV ARC" will appear on the soundbar's display, and the TV will transfer audio through the soundbar.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Sound System for TV
on February 9, 2026
Posted by: cwmuddawg
This sound system for my new Samsung TV is top notch. It is so clear that it immerses you into the movie, or show you are watching. I have several times thought someone was walking into the room when it was just in the movie. It has so much power that I have only got the volume level up to 14, and it is rocking the room.!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Impressive!
on February 20, 2026
Posted by: Russ
I have always been a traditional sound system guy. Multiple channels, subwoofers, satellite speakers, and multiple components. Have learned that the technology represented with this soundbar system has truly built on that, but also surpassed it significantly. Absolutely love it! It even compensates well for my log home, a very complex space.
Written by a customer while visiting Samsung US