Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Average customer rating
4.6
(785 Reviews)
Rating breakdown 785 reviews
5 Stars
622
4 Stars
97
3 Stars
23
2 Stars
12
1 Star
31
76%of customers recommend this product.
(
83 out of
109)
Customer Reviews for Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Customer Rating
1
Brick
on March 14, 2025
Posted by: Eric
Bricked after apparent auto update...no QSymphony, no sound, unresponsive to any input other than on/off. Will not connect to Smartthings, There doesn't appear to be a factory reset function. The problem appears to be widespread if the message board is any indication. Was a nice soundbar for 2 months...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Solutions, March 18, 2025
Hello Eric,
We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
Not Impressed At All
on March 12, 2025
Posted by: JoeM
from Bethlehem, PA
I bought this for Christmas of 2024 to go with my Samsung 75" QLED QN800C tv. I wasn't that impressed with it, coming from a 13 year old Yamaha YSP-4300 that actually worked quite well, but thought to "upgrade" to the Samsung for the new TV. So, here it is March 12, 2025, three months into the year and my new soundbar is not working. One day it was fine and the next it powers on and does nothing...no volume, no control function at all. I contact Samsung "Cares" and go through a text session trying to troubleshoot the issue and after wasting an hour plus of my time, no luck. The solution? Box the unit up and send it via UPS for repair. Great!! My basically new unit getting sent to a repair shop to get fixed? I can see how this is going to work. The unit is as new as it gets.....no scratches, dings, or any other issues....see what it looks like once it's repaired and sent back!! I had the Yamaha for 13 years with no issues at all. That's what I get for "upgrading" to the Samsung. It's a poor set-up that you can't access the soundbar on the TV for the settings, just use the little cheap display on the front of the soundbar!! Even the TV does not look as good as my Panasonic 65" plasma set did. You know. sometimes if it isn't broke, don't fix it!!
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Solutions, March 13, 2025
Hello JoeM,
Thank you for sharing the issues you’ve experienced with your HW-Q990D Soundbar, and we appreciate your patience in having to deal with this inconvenience. You can track your request status, see your order history, and contact Samsung Order Support at 1-855-726-8721
Should you need assistance with your new unit, Samsung is here to help. You can call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for sharing the issues you’ve experienced with your HW-Q990D Soundbar, and we appreciate your patience in having to deal with this inconvenience. You can track your request status, see your order history, and contact Samsung Order Support at 1-855-726-8721
Should you need assistance with your new unit, Samsung is here to help. You can call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
Bricked by update.
on March 15, 2025
Posted by: jdk1
from Portland, OR
Samsung pushed an update that bricked a large number of these soundbars including mine. It is very disappointing that multiple outlets have reported on this issue without an official response from Samsung. I expected better from this company. The issue is so big that it prevents any updating via USB. It may require a mass recall of these devices and an extended lead time for repair.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Solutions, March 18, 2025
Hello jdk1,
Hi B123,
We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Hi B123,
We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
First Soundbar System
on May 20, 2024
Posted by: RuddyP
[This review was collected as part of a promotion.] This was my first soundbar purchase and man did I start off with one of the best. When pairing the Q990D with my 75 inch Samsung tv I truly elevated my entertainment experience to a level I never dreamed. When streaming movies from native tv apps I get fully immersed from the Dolby Atmos for I truly feel like I am sitting inside a bubble with action happening behind me, above me, beside me, and in front of me. I am also able to pass my PS5 through the soundbar without losing any of my favorite gaming features. I have had zero regrets since making this purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
bricked
on March 18, 2025
Posted by: rafa
bricked after a couple of months from a defective uodate. still no answer from Samsung.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Solutions, March 18, 2025
Hello rafa,
We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar. Please contact us for service and a Support agent will gladly help get this fixed.
At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar. Please contact us for service and a Support agent will gladly help get this fixed.
At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Best soundbar of 2024
on May 21, 2024
Posted by: AFguy2006
[This review was collected as part of a promotion.] The Samsung HW-Q990D soundbar delivers an exquisite audio experience with solid quality and craftsmanship, showcasing Samsung's prowess in design and aesthetics while maintaining true sound quality. Its user-friendly setup, ideal for both tech-savvy individuals such as myself and those less familiar with technology, offers plug-and-play convenience or seamless setup via the Samsung SmartThings app. Notably, the latest model eliminates the need for HDMI connection for Dolby Atmos, utilizing wireless technology for sound output via wifi. While I opted for HDMI connection for assurance of quality, the wireless option would appeals to those seeking cord-cutting solutions. The sound output impresses across all genres, with powerful immersion for action movies and crisp, lifelike music playback. Undoubtedly, the Samsung HW-Q990D stands out in my opinion as the top soundbar of 2024, catering to gamers, movie enthusiasts, and audiophiles alike.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Update bricked device
on March 18, 2025
Posted by: AusSamsung
Bricked after the 1020.7 update. No recourse with Samsung.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Solutions, March 18, 2025
Hello AusSamsung,
We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar. Please contact us for service and a Support agent will gladly help get this fixed.
At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar. Please contact us for service and a Support agent will gladly help get this fixed.
At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
Bricked!!
on March 28, 2025
Posted by: PR17
Worked great until Samsung bricked it! I had to pay to pack it and will be weeks without it waiting for repair, simply unacceptable
Response from Samsung USBy Samsung Solutions, March 31, 2025
Hi PR17,
We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar. Please contact us for service and a Support agent will gladly help get this fixed.
At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar. Please contact us for service and a Support agent will gladly help get this fixed.
At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US