Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Average customer rating
4.6
(785 Reviews)
Rating breakdown 785 reviews
5 Stars
622
4 Stars
97
3 Stars
23
2 Stars
12
1 Star
31
76%of customers recommend this product.
(
83 out of
109)
Customer Reviews for Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Customer Rating
5
Nice sound system
on December 20, 2025
Posted by: BestMusicSystem
[This review was collected as part of a promotion.] This is one of the best sound system. Crystal clear sound. Theater experience at home.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy set up and outstanding sound.
on December 20, 2025
Posted by: Griffin
[This review was collected as part of a promotion.] Amazing sound for both music and movies. You'll be more than impressed with its performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic sound
on December 20, 2025
Posted by: PorcelainGoddess
[This review was collected as part of a promotion.] I purchased this system to go with my new Samsung Oled TV after reading how great it was in other people's experience. They were right! I considered two other high end brands, but read about recurring pairing problems. I had to find an instructional video to pair the sub woofer, but there have been zero issues once connected. So glad I chose Samsung. Friends who were advocating a different brand have changed their mind after hearing my system. Fantastic!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
When they say Surround, they mean it!
on December 20, 2025
Posted by: wanting4longtime
[This review was collected as part of a promotion.] I have had top of the line systems for over 30 years; this one has me looking in all directions for where the sound is coming from!!!
Putting away my high-end speakers and the top-of-the-line Denon system, whether music or movies no need for anything else.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great when everything is working
on December 21, 2025
Posted by: Mike197
from Seattle, WA
The sound is great but eArc seems to frequently stop working and end up having to listen from TV speakers. Also Alexa has days it doesn't work. Sometimes it happens after the power goes out but sometimes just happens. I wish it was more reliable because the sound is really good.
Features
2
Performance
5
Design
3
Value
4
Response from Samsung USBy Samsung Solutions, December 28, 2025
Hello Mike197,
Thank you for taking a moment to review the HW-Q990D Soundbar.
There are a few steps you can take to troubleshoot your Soundbar.
First, you will want to download the latest software for your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Audio” > “Home Audio” > “Sound Bars”. From there, you can select the HW-Q990D under Q Series.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Alternatively, you can download SmartThings on your iOS or Android device. This will allow you to update your Soundbar automatically or manually right from your phone or tablet.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
While the Soundbar is On, press both the Vol+ and Vol- buttons on the unit simultaneously until the display shows "INIT", then release. If this doesn’t work, then try using the remote control: While the Soundbar is ON, press and hold the SOUND CONTROL ("Gear") button on the Soundbar remote for 10 seconds. You will see "150HZ" on the display. Keep pressing until you see "INIT" on the display, then release.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Thank you for taking a moment to review the HW-Q990D Soundbar.
There are a few steps you can take to troubleshoot your Soundbar.
First, you will want to download the latest software for your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Audio” > “Home Audio” > “Sound Bars”. From there, you can select the HW-Q990D under Q Series.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Alternatively, you can download SmartThings on your iOS or Android device. This will allow you to update your Soundbar automatically or manually right from your phone or tablet.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
While the Soundbar is On, press both the Vol+ and Vol- buttons on the unit simultaneously until the display shows "INIT", then release. If this doesn’t work, then try using the remote control: While the Soundbar is ON, press and hold the SOUND CONTROL ("Gear") button on the Soundbar remote for 10 seconds. You will see "150HZ" on the display. Keep pressing until you see "INIT" on the display, then release.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
AMAZING SOUND from every direction.
on December 22, 2025
Posted by: AIRBORNE
[This review was collected as part of a promotion.] I shopped around for a while and made my decision on the Samsung HW-Q990D. It's great compatibility was amazing with my new 77 in S95F.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product sounds good.
on December 22, 2025
Posted by: Love2review
[This review was collected as part of a promotion.] The volume fills my large living room very easily. Highly recommended.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is one of best speakers out in market
on December 29, 2025
Posted by: LoveSpeakers
[This review was collected as part of a promotion.] Great surrounding sounds
Woofer is good
Soundbar produces great sound
Perfect for movies and shows
Balanced sound from all speakers to give theater feeling.
Woofer is good
Soundbar produces great sound
Perfect for movies and shows
Balanced sound from all speakers to give theater feeling.
Value
4
Written by a customer while visiting Samsung US