Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Average customer rating
4.6
(786 Reviews)
Rating breakdown 786 reviews
5 Stars
623
4 Stars
97
3 Stars
23
2 Stars
12
1 Star
31
76%of customers recommend this product.
(
84 out of
110)
Customer Reviews for Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Customer Rating
5
This is just WOW!
on July 5, 2025
Posted by: KrisH82
[This review was collected as part of a promotion.] We replaced another older Samsung sound system that we had before in my husband's game room. This new one paired so easily with our Samsung 8k TV. The sounds while watching movies or playing video games is out of this world. The sounds coming from all around may you feel like you are immersed in the movie or game. Highly recommend! buy it; you won't regret it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent 11.1.4 soundbar for sound connoisseurs.
on July 5, 2025
Posted by: ShoppingTilluRaj
[This review was collected as part of a promotion.] Excellent 11.1.4 channel samsung soundbar combo in my media room replacing my traditional 7.1 channel setup. I am using it for watching 4K movies and NFL Football and it disappoint at all. Love the sounds like rain drops or helicopter blades coming from the rear two speakers creating a unique experience of sound traveling from left to right and front to back. This product pairs perfectly well with my Samsung triple laser 4K projector with little to no wiring at all. All in all, a wonderful product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Q990D soundbar
on July 5, 2025
Posted by: Chughtai
[This review was collected as part of a promotion.] What a beautiful sound it produce♥️ i really love the sound. Very balanced sound. No matter how loud it get its really balanced. We love it ♥️
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great sound
on July 5, 2025
Posted by: Slim1977
[This review was collected as part of a promotion.] I use it to watch everyday tv sports movies and love the way it preforms
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Sound
on July 5, 2025
Posted by: Pyrate61
[This review was collected as part of a promotion.] This system is our living room surround sound for watching TV and streaming movies. The set up is very simple with the blue tooth connectivity between the speakers and the soundbar. It is extremely versatile in settings with the Samsung Smart Things app.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Sound
on July 5, 2025
Posted by: Ylisha
[This review was collected as part of a promotion.] Buying this soundbar was one of the best decisions I've made in a long while. The sound output is incredible. The bass hits, the rolls roll, and the sound quality is clear. I love music, and now that I have this soundbar, I play a lot of it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Good when it works
on July 5, 2025
Posted by: JohnPR
[This review was collected as part of a promotion.] This is an awesome surround sound system when it works. It's currently in for service. It must be a known issue because they had me send it in right away with no attempt at troubleshooting. Hopefully it gets fixed and I'll update the review.
Value
2
Response from Samsung USBy Samsung Solutions, July 8, 2025
Hi JohnPR,
We appreciate you sharing the details of the issue you were having with the HW-Q990D and for your patience while waiting for your unit.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Should you wish to contact us directly with your ticket number, please call: 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘support’ link on our Samsung website.
~ Samsung Solutions
We appreciate you sharing the details of the issue you were having with the HW-Q990D and for your patience while waiting for your unit.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Should you wish to contact us directly with your ticket number, please call: 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Blown away
on July 6, 2025
Posted by: Scottitallctsv
[This review was collected as part of a promotion.] From the easy set-up, to the Q symphony, to the amazing sound that this thing emits I'm blown away. Absolutely beside myself every single time I fire it up for movies or just playing music. Mind blown!!
Value
5
Written by a customer while visiting Samsung US