Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Average customer rating
4.6
(787 Reviews)
Rating breakdown 787 reviews
5 Stars
623
4 Stars
98
3 Stars
23
2 Stars
12
1 Star
31
76%of customers recommend this product.
(
84 out of
110)
Customer Reviews for Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Customer Rating
5
This product really GUESS
on May 5, 2025
Posted by: LovetooLISTEN
[This review was collected as part of a promotion.] This product is the van goh of ears amazing crispy sound i might need a hearing aid
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I could not be more pleased
on May 5, 2025
Posted by: bbeaz1
[This review was collected as part of a promotion.] I have always believed that I needed to have an AVR and multiple large speakers to achieve quality sound. This system has changed my perspective completely. The sound is far better than I was able to achieve with a much more expensive, large, and complex system. I will be a Samsung soundbar user for life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Best Samsung option with room for growth
on May 5, 2025
Posted by: Saurabh
[This review was collected as part of a promotion.] I would love this device if it weren't for a few things that could improve.
1) The device constantly shows offline on smart things and you have to do a fresh resync anytime you want smart things to work.
2) The rear speakers are very quiet. I had to move them to Max volume and even then they are just passable in terms of how much audio comes out.
3) The subwoofer is weak. It's so large but still produces no bass. I confirmed that the woofer is vibrating by reaching inside but the power is so incredibly mild even when turned up to max.
3) The Bluetooth connection option is hit or miss.
4) Sometimes the device stops registering with my Samsung TV. I have to unplug it and let it restart and then reauthenticate.
This is my 3rd pair. I buy it because of q symphony and it does sound lovely. It's just needs to be improved.
Value
3
Response from Samsung USBy Samsung Solutions, May 5, 2025
Hi Saurabh,
Thank you for taking a few moments to review the HW-Q990D Samsung Soundbar.
You can manually optimize your audio experience by pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function such as Auto EQ, Spacefit sound, AVA, Voice Enhance mode, Night mode, Sync, Surround speaker mode, Virtual. The desired item can be adjusted using the Up/Down buttons.
Alternatively, you can press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
You can try quickly optimizing the audio by pressing the SOUND MODE button on your remote, and then select the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND.
To control the volume of each speaker, press the CH LEVEL button on the provided remote. Then select CENTER LEVEL, SIDE LEVEL, WIDE LEVEL, FRONT TOP LEVEL, REAR LEVEL, or REAR TOP LEVEL. Once you find the channel you are looking for, adjust the volume between -6 to +6 by using the Up/Down buttons.
There are multiple ways to control the bass levels for your new Soundbar.
1) Using the WOOFER button on the provided Soundbar remote. Use the woofer button by pushing forward or pulling backward on the button itself to adjust the bass levels between -12 or -6/+6. If you want to reset the bass to 0 then push the button in.
2) When you press the TONE CONTROL button, you can adjust the treble or bass levels between -6/+6.
Alternatively, you can adjust all of these same settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for taking a few moments to review the HW-Q990D Samsung Soundbar.
You can manually optimize your audio experience by pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function such as Auto EQ, Spacefit sound, AVA, Voice Enhance mode, Night mode, Sync, Surround speaker mode, Virtual. The desired item can be adjusted using the Up/Down buttons.
Alternatively, you can press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
You can try quickly optimizing the audio by pressing the SOUND MODE button on your remote, and then select the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND.
To control the volume of each speaker, press the CH LEVEL button on the provided remote. Then select CENTER LEVEL, SIDE LEVEL, WIDE LEVEL, FRONT TOP LEVEL, REAR LEVEL, or REAR TOP LEVEL. Once you find the channel you are looking for, adjust the volume between -6 to +6 by using the Up/Down buttons.
There are multiple ways to control the bass levels for your new Soundbar.
1) Using the WOOFER button on the provided Soundbar remote. Use the woofer button by pushing forward or pulling backward on the button itself to adjust the bass levels between -12 or -6/+6. If you want to reset the bass to 0 then push the button in.
2) When you press the TONE CONTROL button, you can adjust the treble or bass levels between -6/+6.
Alternatively, you can adjust all of these same settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Sorround Sound in a Soundbar
on May 5, 2025
Posted by: pandaza
[This review was collected as part of a promotion.] This soundbar is incredible. I use it to watch regular TV and Movies and for this price it is better than a lot of surround speaker systems. Crystal clear and great features. Sound fills the room. No regrets!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Purely Phenomenal – The Q990 is a game changer!
on May 5, 2025
Posted by: AudioMole
[This review was collected as part of a promotion.] I’ve had the Q990D for a few months now, and saying it elevated my home theater setup is an understatement—it *redefined* it. Coming from a modest 5.1 system, I expected an upgrade. What I didn’t expect was to be transported into the heart of every scene I watched or every beat I played.
The wireless connectivity is rock solid—it just *works*, no fiddling or frustration. The companion app is surprisingly intuitive, giving me full control with zero learning curve. But the real magic? That jaw-dropping Atmos performance. It’s like my ceiling disappeared and the sound came alive above and around me. The bass hits hard and deep without overwhelming, and the clarity in dialogue and subtle effects is simply world-class.
Even the smart features feel smart—adaptive sound that actually adapts, and voice control that doesn’t make me repeat myself. The Q990D doesn’t just play sound—it immerses you, surprises you, and then makes you wonder how you ever settled for less.
This system isn’t just an upgrade—it’s an experience. If you’re on the fence, jump. You’ll land in audio heaven.
The wireless connectivity is rock solid—it just *works*, no fiddling or frustration. The companion app is surprisingly intuitive, giving me full control with zero learning curve. But the real magic? That jaw-dropping Atmos performance. It’s like my ceiling disappeared and the sound came alive above and around me. The bass hits hard and deep without overwhelming, and the clarity in dialogue and subtle effects is simply world-class.
Even the smart features feel smart—adaptive sound that actually adapts, and voice control that doesn’t make me repeat myself. The Q990D doesn’t just play sound—it immerses you, surprises you, and then makes you wonder how you ever settled for less.
This system isn’t just an upgrade—it’s an experience. If you’re on the fence, jump. You’ll land in audio heaven.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The product is overall great
on May 5, 2025
Posted by: Willyj
[This review was collected as part of a promotion.] The sound bar is overall great but I have an issue with the subwoofer cutting in and out. I have tried the trouble shooting suggestions to no avail. Next step is calling the customer hot line
Value
3
Response from Samsung USBy Samsung Solutions, May 5, 2025
Hello Willyj,
Thank you for sharing your review of the HW-Q990D Soundbar. We value your feedback and will share it with our teams.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
The maximum transmission distance of the main unit’s wireless signal is about 32.8 ft but may vary depending on your operating environment. If a steel-concrete or metallic wall is between the main unit and the wireless subwoofer, the system may not operate at all because the wireless signal cannot penetrate metal.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for sharing your review of the HW-Q990D Soundbar. We value your feedback and will share it with our teams.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
The maximum transmission distance of the main unit’s wireless signal is about 32.8 ft but may vary depending on your operating environment. If a steel-concrete or metallic wall is between the main unit and the wireless subwoofer, the system may not operate at all because the wireless signal cannot penetrate metal.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
The movie theater is jealous!
on May 5, 2025
Posted by: Impressive
[This review was collected as part of a promotion.] I have a complete Samsung set up. I have the 8k 65-inch TV hooked up to the sound bar and the "Q Symphonic" sound is simply nothing short of amazing. I used to frequent the local theater with a few of my friends, but why? My picture is better, and the sound system crushed the surround sound effects. Also, I use a few music streaming services and my former wife, who is a bit of an audiophile, is impressed. She uses another competitor's equipment, but she is starting to migrate over to something along what I use. My movie going friends? They now ask if we can just rent something current and hang out here.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound
on May 5, 2025
Posted by: ABlovesSamsung
[This review was collected as part of a promotion.] This is a great system that I have set up for my deck. I have the sound spread out and it is great for TV and music. I have it connected to my projector. Highly recommend this system from Samsung.
Value
5
Written by a customer while visiting Samsung US