Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Average customer rating
4.6
(785 Reviews)
Rating breakdown 785 reviews
5 Stars
622
4 Stars
97
3 Stars
23
2 Stars
12
1 Star
31
76%of customers recommend this product.
(
83 out of
109)
Customer Reviews for Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Customer Rating
4
Great sound, terrible smart services.
on February 5, 2025
Posted by: BryMcQ
from Reno
Sounds is amazing, great setup for surround with plenty of bass. The only problem is it disconnects from the Smart Things app, meaning it can’t be online to use smart services like Alexa etc. Each time this happens I have to factory reset the soundbar, which is a major hassle. This happened with my last Samsung soundbar also, the Q950T I believe. When Alexa is working, it gets triggered way too easily, interrupting the sound of whatever we’re watching. You can mute the mic, but that turns on a bright red light on the front of the soundbar which is very distracting in a dark room.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Worst product of samsung
on February 20, 2025
Posted by: Anil
from Folsom ca
Not worth it for the price tag
With that same money add little more to get sonos, dont buy it
With that same money add little more to get sonos, dont buy it
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Solutions, February 25, 2025
Hello Anil,
We appreciate you providing your feedback and experience with the HW-Q990D soundbar. Please know there are a wide range of audio adjustments available to tune the sound to your liking.
You can manually optimize your audio experience by pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function such as Auto EQ, Spacefit sound, AVA, Voice Enhance mode, Night mode, Sync, Surround speaker mode, Virtual. The desired item can be adjusted using the Up/Down buttons.
Alternatively, you can press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
You can try quickly optimizing the audio by pressing the SOUND MODE button on your remote, and then select the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND.
To control the volume of each speaker, press the CH LEVEL button on the provided remote. Then select CENTER LEVEL, SIDE LEVEL, WIDE LEVEL, FRONT TOP LEVEL, REAR LEVEL, or REAR TOP LEVEL. Once you find the channel you are looking for, adjust the volume between -6 to +6 by using the Up/Down buttons.
There are multiple ways to control the bass levels for your new Soundbar.
1) Using the WOOFER button on the provided Soundbar remote. Use the woofer button by pushing forward or pulling backward on the button itself to adjust the bass levels between -12 or -6/+6. If you want to reset the bass to 0 then push the button in.
2) When you press the TONE CONTROL button, you can adjust the treble or bass levels between -6/+6.
Alternatively, you can adjust all of these same settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
We appreciate you providing your feedback and experience with the HW-Q990D soundbar. Please know there are a wide range of audio adjustments available to tune the sound to your liking.
You can manually optimize your audio experience by pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function such as Auto EQ, Spacefit sound, AVA, Voice Enhance mode, Night mode, Sync, Surround speaker mode, Virtual. The desired item can be adjusted using the Up/Down buttons.
Alternatively, you can press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
You can try quickly optimizing the audio by pressing the SOUND MODE button on your remote, and then select the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND.
To control the volume of each speaker, press the CH LEVEL button on the provided remote. Then select CENTER LEVEL, SIDE LEVEL, WIDE LEVEL, FRONT TOP LEVEL, REAR LEVEL, or REAR TOP LEVEL. Once you find the channel you are looking for, adjust the volume between -6 to +6 by using the Up/Down buttons.
There are multiple ways to control the bass levels for your new Soundbar.
1) Using the WOOFER button on the provided Soundbar remote. Use the woofer button by pushing forward or pulling backward on the button itself to adjust the bass levels between -12 or -6/+6. If you want to reset the bass to 0 then push the button in.
2) When you press the TONE CONTROL button, you can adjust the treble or bass levels between -6/+6.
Alternatively, you can adjust all of these same settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Sounds great
on February 21, 2025
Posted by: BuzzSaw
Sounds great, better than I thought it would and would recommend it
Written by a customer while visiting Samsung US
Customer Rating
1
Not Enough Bass
on March 5, 2025
Posted by: CGonzo
from Florida
I bought the HW-Q930D and ended up returning it because the subwoofer didn't have enough bass that you could feel when watching movies. These have been movies with explosions in them, music, and other action scenes that worked to test this.
Recently got this model, the HW-Q990D after being told that the bass is more powerful and a much better system.
After setting it up and watching a few movies to test it, the sound in general is good.
Unfortunately, I don't hear that much bass from it, and not much difference from the system I returned. Have it set to the max level on the subwoofer and the bass levels.
Does not even shake the rooms or you can feel it much on the sofa. I have it on the right side of the sofa and have a tile floor.
I read others reviews saying that it shakes their room and has amazing bass sound.
I don't think is worth the price that paid for when can get a system for less money that might get better bass sound.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Solutions, March 7, 2025
Hello CGonzo,
Thank you for reviewing the Samsung HW-Q990D Soundbar and for sharing the issues that caused you to return your unit. Your experience is very important to us, and we will share it with our product team.
We are always here to help and would have been happy to assist in providing settings adjustments to resolve any issues you were experiencing.
There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1. Using the WOOFER button on the remote, you can adjust the level between -6 to +6. To set the subwoofer volume level to 0, press the button in.
2. Adjust the bass control by pressing the TONE CONTROL button on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for reviewing the Samsung HW-Q990D Soundbar and for sharing the issues that caused you to return your unit. Your experience is very important to us, and we will share it with our product team.
We are always here to help and would have been happy to assist in providing settings adjustments to resolve any issues you were experiencing.
There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1. Using the WOOFER button on the remote, you can adjust the level between -6 to +6. To set the subwoofer volume level to 0, press the button in.
2. Adjust the bass control by pressing the TONE CONTROL button on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Best of Everything
on March 5, 2025
Posted by: Carbuff55
I have nothing but Samsung electronics. The best of everything.
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect sound system
on March 6, 2025
Posted by: DrPurple
from Manhattan, Kansas
We purchased this 85" FRAME TV 2 months ago, and love it. Enjoy the beautiful pictures/paintings on display. Love having the choice of what art to view. Also, enjoy the fact that you can choose how often the picture changes. The installation was straightforward and well explained. Love the OneConnect hub. Also, the surround sound bluetooth speakers are fantastic. Excellent quality and exactly what we wanted. Enjoy the choices it offers to sound quality. Highly recommend this sound system, avoiding all the wires to connect the peripheral speakers and woofer. Great sound that fills our 40 foot great room. 5 star all the way.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best sound system from Samsung
on March 19, 2025
Posted by: Satishreddy
[This review was collected as part of a promotion.] Samsung Sound System Review: Crystal-Clear Audio & Deep Bass!
I recently purchased a Samsung sound system, and I couldn’t be more impressed! The audio quality is crystal-clear, delivering rich, immersive sound with deep bass and crisp highs. Whether I’m watching movies, listening to music, or gaming, the surround sound effect creates an incredible experience.
The design is sleek and modern, blending seamlessly with my home setup. Setup was quick and easy, and the wireless subwoofer adds a powerful punch without messy cables. Bluetooth connectivity makes streaming from my phone effortless, and the multiple sound modes allow me to customize audio settings for different content.
Overall, this Samsung sound system offers premium quality at a great price, and I highly recommend it for anyone looking to upgrade their home audio experience!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Q990D soundbar
on March 20, 2025
Posted by: Reggie
[This review was collected as part of a promotion.] poor Bass-difficulty controlling sound. Rear speakers work well but needs more Bass control. At first connected easily then difficulty with connection. Had to send in for repair. Instructions need work!!
Value
3
Response from Samsung USBy Samsung Solutions, March 21, 2025
Hello Reggie,
Thank you for sharing the issues you’ve experienced with your HW-Q990D Soundbar, and we appreciate your patience in having to deal with this inconvenience.
You can track your request status, see your order history, and contact Samsung Order Support at 1-855-726-8721
For assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), available 7 days a week from 8 AM – 12 AM EST. You can also connect with a Live Chat agent by visiting the ‘Support’ section on our website.
We appreciate your patience and look forward to resolving this for you.
~ Samsung Solutions
Thank you for sharing the issues you’ve experienced with your HW-Q990D Soundbar, and we appreciate your patience in having to deal with this inconvenience.
You can track your request status, see your order history, and contact Samsung Order Support at 1-855-726-8721
For assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), available 7 days a week from 8 AM – 12 AM EST. You can also connect with a Live Chat agent by visiting the ‘Support’ section on our website.
We appreciate your patience and look forward to resolving this for you.
~ Samsung Solutions
Written by a customer while visiting Samsung US