Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Average customer rating
4.6
(787 Reviews)
Rating breakdown 787 reviews
5 Stars
623
4 Stars
98
3 Stars
23
2 Stars
12
1 Star
31
76%of customers recommend this product.
(
84 out of
110)
Customer Reviews for Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Customer Rating
4
Sound quality is great
on March 20, 2025
Posted by: RAGGumma
[This review was collected as part of a promotion.] Sound quality is great but 1 small problem when it is connected to my projector sometimes it doesn't detect the sound bar sound need to turn off and it works. Kind of buggy .
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The solution for any home setup.
on March 20, 2025
Posted by: NoWaifuNoLaifu
[This review was collected as part of a promotion.] I was interested in finding a way to bring home like a movie theatre experience into my place. I ended up with this one after a lot of research and just saved up for it and never regretted my purchase.
Setting up:
This soundbar was very easy to setup to my TV. The sub and 2 extra speakers just connected wirelessly and effortlessly. I just hand to plug the hdmi cable to my TV and changed some sound setting to on the TV. If you wanted to do more advance tuning there's an easy to use app on the phone to do so.
This soundbar was very easy to setup to my TV. The sub and 2 extra speakers just connected wirelessly and effortlessly. I just hand to plug the hdmi cable to my TV and changed some sound setting to on the TV. If you wanted to do more advance tuning there's an easy to use app on the phone to do so.
Sound Quality:
This speaker sounds phenomenal!!!! The sound disperses throughout the room with my movies and gaming. The subwoofer sweeps from left to right. The soundbar actually projects sounds from above. I really feel like I'm in some kind of sound bubble when I'm enjoying my movies. I absoultely love this.
This speaker sounds phenomenal!!!! The sound disperses throughout the room with my movies and gaming. The subwoofer sweeps from left to right. The soundbar actually projects sounds from above. I really feel like I'm in some kind of sound bubble when I'm enjoying my movies. I absoultely love this.
I really don't have anything negative to say about this package, it really delivers what you want from a great sound system. There's not many wires or cables to deal with coming from an traditional AV surround sound system. Very clean and slick setup for my gaming and movie needs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Home Theater Must
on March 20, 2025
Posted by: Jeff89
[This review was collected as part of a promotion.] I have this sound bar pared with QLED TV and the sound is amazing! I've got a 40'x20' open concept living/kitchen area. I was worried the adaptive sound wouldn't work well with so much space. It does just fine, more than fine.
I would recommend putting this sound bar in a more enclosed area for much better performance. But it flat out thumps when playing music. The rear speakers do such a good job of filling the space behind when watching a movie. Even my wife approves of the purchase and she was worried it was too expensive. There have been 0 complaints after plugging it in.
It's products like this that keep me coming back again and again to Samsung. I'm just as happy with this sound bar as I am with my 3rd TV from them!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
randomly disconnects and forgets remotes
on March 20, 2025
Posted by: HeathentheVegan
[This review was collected as part of a promotion.] works great when it is working. but every couple months seems like it will reset, and I have to go back through and re-pair remotes and link everything up
Value
3
Response from Samsung USBy Samsung Solutions, March 24, 2025
Hello HeathentheVegan,
Thank you for taking a few moments to review the Samsung HW-Q910D Soundbar.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for taking a few moments to review the Samsung HW-Q910D Soundbar.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Best Sound Quality
on March 20, 2025
Posted by: Blaze007
[This review was collected as part of a promotion.] This is my first sound bar and it meets all my expectations. Exceptional sound quality from the sound bar and amazing bass from the sub. Very easy to install and connect other devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful and inmersive experience
on March 20, 2025
Posted by: P911tS
[This review was collected as part of a promotion.] The Samsung Q-Series 11.1.4ch Wireless Dolby Atmos Soundbar (HW-Q990D) is nothing short of a game-changer for home entertainment. From its premium build quality to its immersive sound performance, this system delivers an incredible Dolby Atmos experience that transforms any living space into a high-end cinema.
Build & Design – Premium Craftsmanship
Right out of the box, it’s clear that Samsung has invested in top-tier materials. The soundbar itself is sleek and solid, with a modern design that blends seamlessly into any setup. The wireless subwoofer and rear speakers also feel sturdy and well-crafted, ensuring longevity and top-notch performance.
Right out of the box, it’s clear that Samsung has invested in top-tier materials. The soundbar itself is sleek and solid, with a modern design that blends seamlessly into any setup. The wireless subwoofer and rear speakers also feel sturdy and well-crafted, ensuring longevity and top-notch performance.
Audio Performance – Truly Immersive Sound
The 11.1.4-channel setup creates an incredibly immersive surround sound experience. With Dolby Atmos and DTS:X, audio moves all around you, making movies, music, and games come alive like never before. The dedicated up-firing and side-firing speakers add height and depth, ensuring crystal-clear dialogue, booming bass, and detailed sound effects that put you right in the mid
The 11.1.4-channel setup creates an incredibly immersive surround sound experience. With Dolby Atmos and DTS:X, audio moves all around you, making movies, music, and games come alive like never before. The dedicated up-firing and side-firing speakers add height and depth, ensuring crystal-clear dialogue, booming bass, and detailed sound effects that put you right in the mid
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
FULL Blast bass and clean sound
on March 20, 2025
Posted by: Titansky
[This review was collected as part of a promotion.] Easy setup with my Samsung TV and sounds great. Tiny LED display on bar is my main criticism. Affordable price but not cheap.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best purchase I never regret of
on March 20, 2025
Posted by: Perfectionist
[This review was collected as part of a promotion.] I got this sound system in great deal. It was a great purchase I made. The sound and bass was very good. The only thing you gotta think is you have place subwoofer in the correct place for the perfect sound. I feel Samsung aced it with perfection at much better price than Sony/Bose which much more in expensive in this segment.
Value
5
Written by a customer while visiting Samsung US