Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Average customer rating
4.6
(787 Reviews)
Rating breakdown 787 reviews
5 Stars
623
4 Stars
98
3 Stars
23
2 Stars
12
1 Star
31
76%of customers recommend this product.
(
84 out of
110)
Customer Reviews for Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Customer Rating
5
Exemplary sound!!!!
on March 17, 2025
Posted by: Q990dsoundbar
[This review was collected as part of a promotion.] This soundbar truly shines in surround sound!!! Deep bass and crisp highs usually found in component sound systems. Makes whatever you are watching much more enjoyable!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing soundbar
on March 17, 2025
Posted by: Mocha123
[This review was collected as part of a promotion.] Wireless, has bakanced sound enough for movies,musics
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Theater sound at home
on March 18, 2025
Posted by: Vscrrhrrs
[This review was collected as part of a promotion.] Crank it up and feel everything. True surround sound experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent surround system
on March 18, 2025
Posted by: Samsungshopper
[This review was collected as part of a promotion.] Exceptional surroundings system. I recently purchased one. It may be early review but it's a nice addition to my theater room.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome sound
on March 18, 2025
Posted by: MohamedDiab
[This review was collected as part of a promotion.] I loved it so much it so powerful and accurate at the same time you will feel so immersed ik the scene
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great and easy to use companion with the TV
on March 18, 2025
Posted by: Peterthecho
[This review was collected as part of a promotion.] All around great sound, easy to setup, and works perfectly with the tv
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good but not great
on March 19, 2025
Posted by: Samsung
[This review was collected as part of a promotion.] Bass is very underwhelming. Sound clarity is great
Value
3
Response from Samsung USBy Samsung Solutions, March 19, 2025
Hello Samsung,
Thank you for taking a few moments to review the Samsung HW-Q990D Soundbar.
There are multiple ways to control the bass levels for your new Soundbar.
1) Using the WOOFER button on the provided Soundbar remote. Use the woofer button by pushing forward or pulling backward on the button itself to adjust the bass levels between -12 or -6/+6. If you want to reset the bass to 0 then push the button in.
2) When you press the TONE CONTROL button, you can adjust the treble or bass levels between -6/+6.
Alternatively, you can adjust all of these same settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for taking a few moments to review the Samsung HW-Q990D Soundbar.
There are multiple ways to control the bass levels for your new Soundbar.
1) Using the WOOFER button on the provided Soundbar remote. Use the woofer button by pushing forward or pulling backward on the button itself to adjust the bass levels between -12 or -6/+6. If you want to reset the bass to 0 then push the button in.
2) When you press the TONE CONTROL button, you can adjust the treble or bass levels between -6/+6.
Alternatively, you can adjust all of these same settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent sound quality
on March 19, 2025
Posted by: ReviewerGuy
[This review was collected as part of a promotion.] The sound from this system is awesome! The Spatial Audio sounds incredible with proper audio files and the voice clarity is unbeatable!
Value
5
Written by a customer while visiting Samsung US