Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Average customer rating
4.6
(787 Reviews)
Rating breakdown 787 reviews
5 Stars
623
4 Stars
98
3 Stars
23
2 Stars
12
1 Star
31
76%of customers recommend this product.
(
84 out of
110)
Customer Reviews for Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Customer Rating
3
Decent hardware with disappointing implementation
on March 2, 2025
Posted by: SamsungBuyer01
After about a month of usage, I think I can comfortably say how middle of the road, mediocre, average this soundbar system is.
I initially set this up with the surround speakers as fronts. At least that was my intention so I could create a set up better suited to playing music. According to the manual and the SmartThings app this should be possible. However, if you set the sound mode to standard and play a 2-channel source file, the repurposed surround speakers that are now fronts, are inactive. The manual states that the surround speakers will be inactive with a 2 channel input in standard mode but this should only be for the traditional setup with the surrounds set as rear surrounds. When they are used as front speakers the left and right channels should be duplicated with the left and right drivers in the soundbar. This defeats the whole purpose of positioning the surrounds as front speakers. Needless to say I ended up buying some speaker stands and re-positioning them as rear surrounds. This was an absolute headache and could have been avoided if Samsung was more honest with the feature set.
Some other annoyances. Every time the soundbar is selected from the devices screen in the SmartThings app, it re downloads the entire interface, aka controller, which takes several seconds. Why is it not saved to the local device? The ability to adjust the channel levels kind of exists but unfortunately there is no left/right adjustment. The SmartThings app does not direct the user to swap the left and right speaker position as shown in the manual when setting them up as front speakers. This is a huge oversight within the app.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy Samsung Solutions, March 6, 2025
Hi SamsungBuyer01,
Thank you for taking a few moments to review the Samsung HW-Q990D Soundbar. I’m sorry to hear that your experience did not match your expectations.
First, make sure both the SmartThings app and the soundbar are running the latest firmware. This ensures everything works smoothly and has access to the latest features.
Use the SmartThings App for Grouping:
Open the SmartThings app and go to the Devices section.
Select your Soundbar and choose Add to Group or Create Group.
Pick the devices you want to include in the group and save the configuration.
Once the group is created, all devices in the group will play audio at the same time, giving you that immersive surround sound effect.
Activate Sound Grouping via Remote:
Using the soundbar’s remote, press the Sound Control button (looks like a gear) located at the bottom of the remote.
Keep pressing the button until you see Sound Grouping appear on the soundbar’s LED display.
Once it’s displayed, use the directional pad in the center of the remote to:
Press up to turn on Sound Grouping.
Press down to turn it off.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for taking a few moments to review the Samsung HW-Q990D Soundbar. I’m sorry to hear that your experience did not match your expectations.
First, make sure both the SmartThings app and the soundbar are running the latest firmware. This ensures everything works smoothly and has access to the latest features.
Use the SmartThings App for Grouping:
Open the SmartThings app and go to the Devices section.
Select your Soundbar and choose Add to Group or Create Group.
Pick the devices you want to include in the group and save the configuration.
Once the group is created, all devices in the group will play audio at the same time, giving you that immersive surround sound effect.
Activate Sound Grouping via Remote:
Using the soundbar’s remote, press the Sound Control button (looks like a gear) located at the bottom of the remote.
Keep pressing the button until you see Sound Grouping appear on the soundbar’s LED display.
Once it’s displayed, use the directional pad in the center of the remote to:
Press up to turn on Sound Grouping.
Press down to turn it off.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
A great home theater solution
on March 5, 2025
Posted by: The_Dude
If you’re searching for a sound system that transforms your living room into a cinematic paradise, **look no further**! The Samsung Q Series 11.1.4 Channel Wireless Atmos Soundbar is an absolute game-changer. From heart-pounding action scenes to delicate musical nuances, this soundbar delivers an unparalleled audio experience that left me utterly speechless.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
average and not user friendly
on March 5, 2025
Posted by: TimR
from Southern California
I have a Samsung sound bar and satellite speakers and subwoofer package. It's been approximately six months now. I paired it with a Samsung 65 inch smart television for best results. I found out of the box the system was not user friendly in setting up. The digital screen inside the sound bar is not easy to see and the set up was challenging. The Samsung TV was finally paired with the sound system and I chose the things I wanted the sound to do. I now find that watching TV that the sound to TV time is off. I usually shut down and restart the TV to help with this but it still is noticeable. It's like watching an old Kungfu movie with the lip syncing off experience. The system is suppose to pair and work automatically but it's obvious something is not right. I purchased this system over my last SONO system that we had and truthfully feel the SONO brand actually sounded better. Not sure how to explain that any other way. I just hated the fact SONO screwed up by expired tech that made us update the system after a period of time. Not cool. But the jury is still out on this system. So far, it's average.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy Samsung Solutions, March 6, 2025
Hello TimR,
We appreciate you taking a few moments to review the Samsung HW-Q990D Soundbar.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
Please know that the Auto Power Down Function will automatically turn off the unit in D.IN/ HDMI / Wi-Fi / and BT mode if there is no audio signal for 18 minutes.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
We appreciate you taking a few moments to review the Samsung HW-Q990D Soundbar.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
Please know that the Auto Power Down Function will automatically turn off the unit in D.IN/ HDMI / Wi-Fi / and BT mode if there is no audio signal for 18 minutes.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to set up and amazing Sound Experience
on March 5, 2025
Posted by: Electro
I bought this soundbar about 4 months ago, and it has been amazing, For the price, you are getting a full surround system with everything you need included. The sound quality is amazing, really immersive and balanced, but most impressive of all is the setup, the rear speakers and the subwoofer connect by themselves to the soundbar without requiring you to pair them. Overall I am very satisfied with the experience and quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Q-series 11.1.4 ch. Wireless Dolby ATMOS
on March 5, 2025
Posted by: PeteNJill
from New Jersey
Good system, great sound, but the rear speakers 🔊 are very faint. Barely hear anything from them.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Well worth the money
on March 5, 2025
Posted by: Ben P
from Loveland CO
Bought this about a month ago, for watching movies and playing video games. I am very pleased with how you hear so much more than I have with previous surround sound systems.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super great system
on March 5, 2025
Posted by: Rich
This sound bar system rivals much more expensive dedicated home theater systems. We absolutely can’t believe how good the system is.Our family and friends are also really impressed
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great soundbar
on March 15, 2025
Posted by: Mowen5004
from Roanoke, VA
I just received mine yesterday and it was so simple to setup!! It makes a huge difference to be able to hear dialog over background sound and music.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US