Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Average customer rating
4.6
(787 Reviews)
Rating breakdown 787 reviews
5 Stars
623
4 Stars
98
3 Stars
23
2 Stars
12
1 Star
31
76%of customers recommend this product.
(
84 out of
110)
Customer Reviews for Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Customer Rating
5
Outstanding Soundbar System!
on February 5, 2025
Posted by: Jim Seg
My first time buying a Samsung soundbar system and I am very happy with this purchase. Amazing sound quality and I really appreciate Samsung's military veteran discount.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Unbelievable
on February 5, 2025
Posted by: Bruce
I recently purchased the soundbar and was incredibly easy to set up and super clear sound. I dont dare turn up the volume as loud as it can go it would take out the windows. got a great price on Woot and again totally love it.
Written by a customer while visiting Samsung US
Customer Rating
4
Works Pretty Well
on February 5, 2025
Posted by: Deuce1914
from Phoenix, AZ
I've had this a couple weeks now. The dialogue is pretty clear, which is important for me as I have hearing issues. The subwoofer isn't as powerful as I would like and I sometimes miss my home theater setup.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound
on February 5, 2025
Posted by: JGreene
Clean crisp highs and deep lows, great for movies sports and music
Written by a customer while visiting Samsung US
Customer Rating
5
Great System.
on February 5, 2025
Posted by: 2getyup
It is probably the best Home Audio system I have purchased. Hands down. Easy setup, convenient features. Awesome Surround sound with deep, rich bass..
Written by a customer while visiting Samsung US
Customer Rating
4
Worth the purchase
on February 5, 2025
Posted by: Theo1
I purchased the sound system with my new Samsung TV. The Clarity and quality of the system is phenomenal not inexpensive but worth the price.
Written by a customer while visiting Samsung US
Customer Rating
5
Perfection
on February 6, 2025
Posted by: Wayne
from Sandston Virginia
I’ve had it a while now and before this I had the Q70R , I thought that was a beast but this upgrade is really amazing ,crisp ,clear total surround sound deep bass and pair with my Q800 75 sometimes I don’t want to leave home. Thanks Samsung
There will never be another brand in my house.
There will never be another brand in my house.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Solid system
on February 7, 2025
Posted by: pooh254
I purchased this about 8 months ago and am somewhat happy with the performance. some times there are popping noises that happen and some distortion which I can not seem to find a work around. I feel that there are not enough updates to keep us up to date with the ever changing tech.
Response from Samsung USBy Samsung Solutions, February 10, 2025
pooh254,
Thank you for taking a moment to review the Samsung HW-Q990D Soundbar.
Please try these tips to improve performance:
1) Check that the soundbar is correctly positioned with the SAMSUNG logo facing up toward the ceiling. We have found that many customers are misplacing the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when seated), with the unit resting on the speakers, resulting in a muffled sound.
2) Adjust sound modes, treble, bass, frequencies, subwoofer, and more.
Alternatively, you can adjust all of these same settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device.
If you need further assistance, please know we are here to help. You can reach Samsung Soundbar Support at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for taking a moment to review the Samsung HW-Q990D Soundbar.
Please try these tips to improve performance:
1) Check that the soundbar is correctly positioned with the SAMSUNG logo facing up toward the ceiling. We have found that many customers are misplacing the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when seated), with the unit resting on the speakers, resulting in a muffled sound.
2) Adjust sound modes, treble, bass, frequencies, subwoofer, and more.
Alternatively, you can adjust all of these same settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device.
If you need further assistance, please know we are here to help. You can reach Samsung Soundbar Support at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US