Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Average customer rating
4.6
(787 Reviews)
Rating breakdown 787 reviews
5 Stars
623
4 Stars
98
3 Stars
23
2 Stars
12
1 Star
31
76%of customers recommend this product.
(
84 out of
110)
Customer Reviews for Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Customer Rating
5
Full featured - state of art
on January 13, 2025
Posted by: Rabims
Nice product with wifi and app control and healthy audible sound
Written by a customer while visiting Samsung US
Customer Rating
5
Q990D is the best!
on January 16, 2025
Posted by: SamFam
from Michigan
Got this in December along with 75" Neo QLED. Was not really even looking to replace the 2021 QLED and sound bar but after reading reviews of the Q990D I had to check it out. Best sound bar I've ever seen hands down. Surround sound is incredible with ATMOS. You feel and hear sound all around you. This is by far worth every penny of the original price.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Q990D System Is Pure Delight
on February 2, 2025
Posted by: Mark
I’ve been astounded by this system’s incredible performance from the smallest speaker to the huge subwoofer. With the app, all the control for customization is in my hands. I actually replaced my basement media room ceiling tiles to prepare for this system. The two smaller rear multi-directional speakers are as essential as the 4-foot long soundbar. Without them, forget about multi-channel surround and spatial audio. The great thing is how no separate amplifier/receiver is needed to produce sparkling room filling sound design. I watched numerous YouTube videos and read countless reviews before ordering this system and dumping my Denon receiver and Klipsch 5.1 speakers. No regrets, just pure delight.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The BEST Soundbar!
on February 5, 2025
Posted by: Sree
from Mason, OH
The best soundbar I've ever seen. Thoroughly enjoying my purchase and this is the best thing that I did.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on February 5, 2025
Posted by: Dillon
from Moundsville wv
I bought this a month ago and it’s outstanding the bass the clarity is awesome everything about this is great. The build is solid. Love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good sound but some issues.
on February 5, 2025
Posted by: Srinivas
from Dawsonville, ga
Technical issue, sometimes won't work, no sound, after troubleshooting, taking power out and in, it works. Contacted technical care, but no luck.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Solutions, February 5, 2025
Hello,
We appreciate you taking a moment to review the Samsung HW-Q990D Soundbar.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
Next, update the firmware on your soundbar. The easiest way to accomplish this would be to download the SmartThings app and connect your Soundbar to Wi-Fi. This will allow you to not only download any firmware updates but also control your entire soundbar on the screen of your smart device.
Please also verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
We appreciate you taking a moment to review the Samsung HW-Q990D Soundbar.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
Next, update the firmware on your soundbar. The easiest way to accomplish this would be to download the SmartThings app and connect your Soundbar to Wi-Fi. This will allow you to not only download any firmware updates but also control your entire soundbar on the screen of your smart device.
Please also verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Great addition
on February 5, 2025
Posted by: Ross
from Jacksonville, FL
Purchased this to compliment my new OLED, as of now I am very happy with them and they do what I wanted them to do
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exactly as advertised!
on February 5, 2025
Posted by: Santi
from Houston, TX
Exactly as advertised. The system is incredible and top of it's class. The sound from the sound bar is sharp at all levels and the side speakers truly elevate the listening experience. I am no audiophile, but this truly made me appreciate great sounding speakers. These are great for listening to music and even better for an easy home theater experience.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US