Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Average customer rating
4.6
(786 Reviews)
Rating breakdown 786 reviews
5 Stars
623
4 Stars
97
3 Stars
23
2 Stars
12
1 Star
31
76%of customers recommend this product.
(
84 out of
110)
Customer Reviews for Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Customer Rating
5
Absolute GameChanger
on November 29, 2024
Posted by: SamsungfanEST2014
[This review was collected as part of a promotion.] I'm new to the sounds caring, but this was amazing!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality!
on November 30, 2024
Posted by: Serbunny
[This review was collected as part of a promotion.] Quality of sound when gaming is immaculate.
Would definitely reccomend for any livingroom.
Would definitely reccomend for any livingroom.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing sound
on November 30, 2024
Posted by: Born2Race
[This review was collected as part of a promotion.] Samsung is absolutely the best when it comes to electronics. I use my Q series for movies, gaming, and watching all sports. It's literally like having a movie theater in your living room. It's almost a crime to listen or watch anything without this audio masterpiece. To be blessed with such quality and prestigious experience almost makes me cry! Thank you Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome sound system
on December 1, 2024
Posted by: RHEALS
[This review was collected as part of a promotion.] Never bought a soundbar or system before this one is awesome, I don't know what people are talking about it's plenty good and I can't really tell the difference between ours and my friends wired system, wireless is a huuuge plus especially with kids and pets
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing sound
on December 2, 2024
Posted by: Aurora9214
[This review was collected as part of a promotion.] I use Samsung everything great products. Great sound system
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The 990 D absolutely the best sound bar ever!!!
on December 11, 2024
Posted by: Timmy B
from Melbourne, Florida
I’ve had the Q990 D sound bar now for three months and absolutely love it actually bought a new Samsung TV to go with it and the sound is absolutely fantastic. The louder you play it the better it sounds the subwoofer really puts out a fantastic Deep base it is a must buy well worth the money.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Rare and Spontaneous!
on December 13, 2024
Posted by: Fantastics
[This review was collected as part of a promotion.] This set up is unbelievable! Surround sound that you feel
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Orcha... Straighten this out
on December 13, 2024
Posted by: 0NKYOK1LL51T
[This review was collected as part of a promotion.] Sounds good, expensive and lacks the modularity of actual home theater sound systems in which this is trying to be. Needs a bigger subwoofer too
Value
3
Response from Samsung USBy Samsung Solutions, December 13, 2024
Hi 0NKYOK1LL51T,
Thank you for taking a moment to review the Samsung HW-Q990D Soundbar.
You can manually optimize your audio experience by pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function such as Auto EQ, Spacefit sound, AVA, Voice Enhance mode, Night mode, Sync, Surround speaker mode, Virtual. The desired item can be adjusted using the Up/Down buttons.
Alternatively, you can press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
You can try quickly optimizing the audio by pressing the SOUND MODE button on your remote, and then select the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND.
To control the volume of each speaker, press the CH LEVEL button on the provided remote. Then select CENTER LEVEL, SIDE LEVEL, WIDE LEVEL, FRONT TOP LEVEL, REAR LEVEL, or REAR TOP LEVEL. Once you find the channel you are looking for, adjust the volume between -6 to +6 by using the Up/Down buttons.
There are multiple ways to control the bass levels for your new Soundbar.
1) Using the WOOFER button on the provided Soundbar remote. Use the woofer button by pushing forward or pulling backward on the button itself to adjust the bass levels between -12 or -6/+6. If you want to reset the bass to 0 then push the button in.
2) When you press the TONE CONTROL button, you can adjust the treble or bass levels between -6/+6.
Alternatively, you can adjust all of these same settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for taking a moment to review the Samsung HW-Q990D Soundbar.
You can manually optimize your audio experience by pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function such as Auto EQ, Spacefit sound, AVA, Voice Enhance mode, Night mode, Sync, Surround speaker mode, Virtual. The desired item can be adjusted using the Up/Down buttons.
Alternatively, you can press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
You can try quickly optimizing the audio by pressing the SOUND MODE button on your remote, and then select the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND.
To control the volume of each speaker, press the CH LEVEL button on the provided remote. Then select CENTER LEVEL, SIDE LEVEL, WIDE LEVEL, FRONT TOP LEVEL, REAR LEVEL, or REAR TOP LEVEL. Once you find the channel you are looking for, adjust the volume between -6 to +6 by using the Up/Down buttons.
There are multiple ways to control the bass levels for your new Soundbar.
1) Using the WOOFER button on the provided Soundbar remote. Use the woofer button by pushing forward or pulling backward on the button itself to adjust the bass levels between -12 or -6/+6. If you want to reset the bass to 0 then push the button in.
2) When you press the TONE CONTROL button, you can adjust the treble or bass levels between -6/+6.
Alternatively, you can adjust all of these same settings and more within the SmartThings app. Download the app for your iOS or Android device and then connect your Soundbar to Wi-Fi. From here, you will be able to adjust all of the same settings as the provided remote, but with the added benefit of being able to see the changes on your smart device.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US