Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Average customer rating
4.6
(786 Reviews)
Rating breakdown 786 reviews
5 Stars
623
4 Stars
97
3 Stars
23
2 Stars
12
1 Star
31
76%of customers recommend this product.
(
84 out of
110)
Customer Reviews for Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Customer Rating
4
Great features and sound. Bass not so great.
on December 3, 2024
Posted by: Bcool66
[This review was collected as part of a promotion.] I use my q990d for watching movies and listening to music.
It has great 3d sound especially using Qsymphony. The only problem is the bass i can barely hear it no matterwhere I place the subwoofer. I have a Q910A that has a better bass than this.
It has great 3d sound especially using Qsymphony. The only problem is the bass i can barely hear it no matterwhere I place the subwoofer. I have a Q910A that has a better bass than this.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great...til it wasn't.
on March 6, 2025
Posted by: BriBro
from Louisiana
Great...til it wasn't.
Disney+, Hulu, Paramount & Peacock all worked along with Prime, Amazon and all of my other subscriptions.
In December the first 4 apps stopped streaming only on this TV. The menus work, the trailers and functions work, but nothing will actually play.
The apps work fine on the other TVs, tablets and smartphones in the house
Disney+, Hulu, Paramount & Peacock all worked along with Prime, Amazon and all of my other subscriptions.
In December the first 4 apps stopped streaming only on this TV. The menus work, the trailers and functions work, but nothing will actually play.
The apps work fine on the other TVs, tablets and smartphones in the house
Features
3
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Easy setup, but bricked from firmware update.
on March 18, 2025
Posted by: Twinkle_Toes
Bricked by firmware update after only enjoyed for 6 months. While it worked we really enjoyed the sound quality.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, March 19, 2025
Hi Twinkle_Toes,
We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar. Please contact us for service and a Support agent will gladly help get this fixed.
At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar. Please contact us for service and a Support agent will gladly help get this fixed.
At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Q series 11.1.4ch speaker system
on September 20, 2025
Posted by: Welwitchia
[This review was collected as part of a promotion.] The Q990D delivers sound as advertised. Easily fills your room. Syncs seamlessly with other Bluetooth devices. Surround sound impressive. The ‘wireless’ rear speakers and subwoofer (but wired for power) eliminates most annoying wires. Have NOT lost Bluetooth with main speaker. Music, sports and non surround content all sound good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great soundbar, but missing this feature.
on April 25, 2024
Posted by: Ready2Mosh
[This review was collected as part of a promotion.] I use my soundbar for a variety of listening experiences. I'm a huge music fan and the sound from this soundbar is excellent. I also watch a lot of movies and sporting events and the atmos effect when available is great, I have a low ceiling, about 8-9 feet. The feature this is missing is dual subwoofers and the availability of a larger 1 for more pinch.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
It's missing that 1 thing...
on April 8, 2024
Posted by: ReadyToMosh
[This review was collected as part of a promotion.] The sound from this soundbar is superb, very clear and clean. The 1 thing it's missing is the ability to add a larger or second sub for this if us that want a little more kick. Don't get me wrong, the sub that comes with it works great, just wish it had the flexibility.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A Treat For Any Home Theater Setup
on June 2, 2024
Posted by: ProfessorOre
[This review was collected as part of a promotion.] No receiver can match the channels provided with the Q Series 11.1.4 ch Wireless Dolby ATMOS Sound bar + Rear Speaker (2024)! The sound quality is immaculate with Hi-Res Lossless audio. The synergy better Samsung's TV's and Soundbar's reach a cinematic experience words cannot describe. This soundbar is a 10/10, would recommend piece of equipment for any home theater.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I Don't Think It Has Enough Bass
on August 20, 2025
Posted by: Christopher
[This review was collected as part of a promotion.] I bought the HW-Q930D and ended up returning it because the subwoofer didn't have enough bass that you could feel when watching movies. These have been movies with explosions in them, music, and other action scenes that worked to test this. Recently got this model, the HW-Q990D after being told that the bass is more powerful and a much better system. After setting it up and watching a few movies to test it, the sound in general is good. Unfortunately, I don't hear that much bass from it, and not much difference from the system I returned. Have it set to the max level on the subwoofer and the bass levels. Does not even shake the rooms or you can feel it much on the sofa. I have it on the right side of the sofa and have a tile floor. I read others reviews saying that it shakes their room and has amazing bass sound. I don't think is worth the price that paid for when can get a system for less money that might get better bass sound.
Value
1
Response from Samsung USBy Samsung Solutions, August 20, 2025
Hi there,
Thank you for taking a moment to review the HW-Q990D Soundbar.
There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1. Using the WOOFER button on the remote, you can adjust the level between -6 to +6. To set the subwoofer volume level to 0, press the button in.
2. Adjust the bass control by pressing the TONE CONTROL button on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope this helps. For further assistance with features, settings, adjustments, or functions please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for taking a moment to review the HW-Q990D Soundbar.
There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1. Using the WOOFER button on the remote, you can adjust the level between -6 to +6. To set the subwoofer volume level to 0, press the button in.
2. Adjust the bass control by pressing the TONE CONTROL button on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope this helps. For further assistance with features, settings, adjustments, or functions please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US