Customer reviews from tcl.com
TCL - Refurbished Excellent - S-Class S55H 2.1 Channel S-Class Soundbar with Wireless Subwoofer, Dolby Atmos (2025) - Black
Average customer rating
4.6
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
43
4 Stars
13
3 Stars
3
2 Stars
1
1 Star
0
71%of customers recommend this product.
(
5 out of
7)
Customer Reviews for TCL - Refurbished Excellent - S-Class S55H 2.1 Channel S-Class Soundbar with Wireless Subwoofer, Dolby Atmos (2025) - Black
Customer Rating
3
Decent for most entertainment
on January 5, 2025
Posted by: LeauNB
[This review was collected as part of a promotion.] I bought this a month ago. It’s decent for most things but unusable for sports. On every setting, the crowd and stadium noise drowns out the announcers entirely.
Response from tcl.comBy Alison TCL Customer Support, February 21, 2025
Hi LeauNB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Great Help
on December 26, 2024
Posted by: bwoes
[This review was collected as part of a promotion.] Joan's assistance was great. Sound bar also great. Enjoying the bass and surround sound.
I would recommend this to a friend!
Response from tcl.comBy Alison TCL Customer Support, January 2, 2025
Hi,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
3
Perfect sounbar with nice sound, but...
on December 11, 2024
Posted by: Slavo
from EU
The S55H music system has a soundbar and a subwoofer. But the bass is only reproduced by the subwoofer. If the subwoofer is turned off, the soundbar has no bass, only mids and highs.
I also own an S45H (without a subwoofer). According to the documentation, the S55H and S45H are exactly the same, the only difference is in the subwoofers. The S45H plays bass very well. Why is this sound quality not preserved in the S55H soundbar body? Sometimes, for example, in the evening, I don't want to have strong bass tones from the subwoofer, because they disturb my family and neighbors.
Is it a defect in my piece or is it a bug/feature? (maybe firmware or internal construction without a bass reflex)?
I also own an S45H (without a subwoofer). According to the documentation, the S55H and S45H are exactly the same, the only difference is in the subwoofers. The S45H plays bass very well. Why is this sound quality not preserved in the S55H soundbar body? Sometimes, for example, in the evening, I don't want to have strong bass tones from the subwoofer, because they disturb my family and neighbors.
Is it a defect in my piece or is it a bug/feature? (maybe firmware or internal construction without a bass reflex)?
I would recommend this to a friend!
Response from tcl.comBy TCL Customer Support, December 11, 2024
Hi Slavo, Thank you for taking the time to provide your feedback. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Written by a customer while visiting tcl.com
Customer Rating
5
High quality sound
on December 10, 2024
Posted by: dylans57_2365
[This review was collected as part of a promotion.] Sound quality is awesome from this little sound bar. We have two gaming systems in our room too and it really elavated the game play. Movie sound quality is great too.
Response from tcl.comBy Josh, TCL Customer Support, December 12, 2024
Thank you so much for the great feedback! Our soundbars not only look great but they sound great too. Blast that volume and enjoy your new at home theater. We hope your new (model) soundbar setup immerses you in a whole new cinematic experience!
Written by a customer while visiting tcl.com
Customer Rating
5
Sounds good!
on December 6, 2024
Posted by: Nickname
from San Francisco
Thanks to TCL and Lucas from TCL Support! For the most part, it's pretty much plug and play, but I was not able to pair the subwoofer with the SOUNDBAR automatically. It was a very easy fix after calling TCL Support.
I would recommend this to a friend!
Response from tcl.comBy Josh, TCL Customer Support, December 12, 2024
Hello, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. Enjoy!
Written by a customer while visiting tcl.com
Customer Rating
5
Sound is perfect and easy to install
on November 20, 2024
Posted by: baotrando_765703
[This review was collected as part of a promotion.] I love TCL since their products very high quality. The sound is so good. I can control it easy and it brings the best sound ever. Its easy to connect with the tv as well. Nothing to complain. Very enjoyable!
Response from tcl.comBy Josh, TCL Customer Support, November 21, 2024
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. If you ever need any assistance, visit our support website.
Written by a customer while visiting tcl.com
Customer Rating
5
Excellent!!
on August 24, 2024
Posted by: -TJ-
from Texas
My first TCL product, I was looking to upgrade from my other soundbar which was nice, but I wanted something with Dolby Atmos without breaking the bank. The were the perfect upgrade and the sound is amazing and much better and it looks very nice and sleek.
Response from tcl.comBy Brandon TCL Customer Support, August 27, 2024
Hi TJ,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your Soundbar thus far! At TCL, we are committed to delivering premium products with world-class customer experience. Enjoy!
Best,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your Soundbar thus far! At TCL, we are committed to delivering premium products with world-class customer experience. Enjoy!
Best,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Its an excellent sound bar 😍
on August 20, 2024
Posted by: dayana911
[This review was collected as part of a promotion.] I received this sound bar from TCL and I have been testing it for a couple of weeks and I can say that it is of very good quality, the design is beautiful, minimalist and modern, the sound quality is incredible, it sounds very good, it has several special options of sound that adapt to any need, it is very easy to connect and install it, it has everything you need to install it easily and quickly, it is totally worth the price for the quality,It has very good features like automatic room calibration, Bluetooth, AI sonic, sound modes. Its an excellent product bt TCL.
Response from tcl.comBy Brandon TCL Customer Support, August 20, 2024
Hi dayana911,
Thank you so much for the great feedback! Our soundbars not only look great but they sound great too. Turn up that volume and enjoy your new at home theater. We hope your new S45H soundbar setup immerses you in a whole new cinematic experience!
Best,
TCL Customer Support
Thank you so much for the great feedback! Our soundbars not only look great but they sound great too. Turn up that volume and enjoy your new at home theater. We hope your new S45H soundbar setup immerses you in a whole new cinematic experience!
Best,
TCL Customer Support
Written by a customer while visiting tcl.com