Customer reviews from tcl.com
TCL - Refurbished Excellent - S-Class S55H 2.1 Channel S-Class Soundbar with Wireless Subwoofer, Dolby Atmos (2025) - Black
Average customer rating
4.6
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
43
4 Stars
13
3 Stars
3
2 Stars
1
1 Star
0
71%of customers recommend this product.
(
5 out of
7)
Customer Reviews for TCL - Refurbished Excellent - S-Class S55H 2.1 Channel S-Class Soundbar with Wireless Subwoofer, Dolby Atmos (2025) - Black
Customer Rating
4
Dommage que les réglages sont en anglais.
on November 26, 2025
Posted by: Claudio
This customer did not provide a text review.
Response from tcl.comBy Alison TCL Customer Support, November 26, 2025
Hi Claudio,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your sound bar thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We hope that you are enjoying your sound bar thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
3
How to connect with TCL home app
on September 22, 2025
Posted by: Gigli
I can't use TCL home app to connect thus AI sonic adaptation is not possible. Otherwise, everything is good.
No, I would not recommend this to a friend.
Response from tcl.comBy Alison TCL Customer Support, September 22, 2025
Hi Gigli,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our sound bars are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the sound bars we send out are in great working condition. A member of our team is currently in the process of reviewing your case and will reach out to you as soon as they can.
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our sound bars are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the sound bars we send out are in great working condition. A member of our team is currently in the process of reviewing your case and will reach out to you as soon as they can.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
4
Tim in support is the BEST!
on June 14, 2025
Posted by: Walt
Tim in support was VERY helpful. Helped me troubleshoot a loose connection in my setup. Installation was simple and easy.
Response from tcl.comBy Alison TCL Customer Support, June 16, 2025
Hi Walt,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your sound bar thus far! Our sound bars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our sound bars have to offer. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your sound bar thus far! Our sound bars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our sound bars have to offer. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Excellent all around
on March 16, 2025
Posted by: Gor92110
from San Diego, CA
[This review was collected as part of a promotion.] I have had TCL products for years, mostly TVs. Excellent too!! Never and issue and the best picture for the price! This is my 1st TCL sound bar and I must say I'm once again, impressed... Thanks for always delivering on great products TCL!!!
Response from tcl.comBy Alison TCL Customer Support, March 20, 2025
Hi Gor92110,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your sound bar thus far! Our sound bars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our sound bars have to offer. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your sound bar thus far! Our sound bars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our sound bars have to offer. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
2
Subwoofer Stopped working
on February 9, 2025
Posted by: Kasan
from Texas
SOUNDED GREAT FOR THE TIME IT WORKED. ...BUT THE SUBWOOFER STOPPED WORKING AND I CANNOT FIX IT. I HAVE RE-PAIRED AND RESET SEVERAL TIMES.
No, I would not recommend this to a friend.
Response from tcl.comBy Alison TCL Customer Support, February 12, 2025
Hi Kasan,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your subwoofer. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your subwoofer. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
4
Nice but has quirks.
on February 6, 2025
Posted by: Bob102158
from NJ
Purchased this along with a TCL Q6 Google smart tv. Pairing sub with the soundbar did not automatically occur - but there was a fix in the literature on how to get it to pair. There is no treble or bass control on the soundbar - you have to down load an app in order to control the treble and bass. Also the touch controls on the top of the bar are very quirky - one would expect as soon as you touch or press the on icon it would turn on - not so. same with the blue tooth synch button on top - does not automatically light up. Oddly, it appears you can slide your finger across from the power icon to the Bluetooth - this doesnt seem to be right. Of course the manual has little info on it and contacting the offshore people at tcl and speaking with a CSR who doesnt know anything and puts you on hold for 15 mins to ask about the issue - whats time. Perhaps this soundbar is defective? other soundbar owned your simply touch the icon and it turns on or you touch the Bluetooth and it lights to pair - this you literally slide across which is strange and I happened to do this by chance. Better comprehensive literature would be great. Also not Alexa compatible which is a disappointment. The TV is but cannot control the volume using the alexa word command to increse volume or decrease volume - all other commands work.
Response from tcl.comBy Alison TCL Customer Support, February 7, 2025
Hi Bob102158,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our soundbars are carefully designed and engineered to give our customers years of entertainment. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our soundbars are carefully designed and engineered to give our customers years of entertainment. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
4
Great support
on February 5, 2025
Posted by: DeanG
from Illinois
[This review was collected as part of a promotion.] The agent, Ran, helped me work through the issues getting the Dolby Atmos sound to work correctly. It took a little while, but we finally figured out that the TV needed to be set correctly before the sound bar was plugged in.
Response from tcl.comBy Alison TCL Customer Support, February 7, 2025
Hi DeanG,
Thank you so much for the great feedback! Our soundbars not only look great, but they sound great too. We hope your new soundbar setup immerses you in a whole new cinematic experience!
Thank you,
TCL Customer Support
Thank you so much for the great feedback! Our soundbars not only look great, but they sound great too. We hope your new soundbar setup immerses you in a whole new cinematic experience!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Great product !
on January 11, 2025
Posted by: maya87_2815
[This review was collected as part of a promotion.] I received free product from Influenster few months ago . I like the size of this sound bar, it fits under the tv and doesn’t stand out too much. It's light weight but still big enough to be used as a proper sound bar. Its easy to connect with the tv . Nothing to complain. Very enjoyable!
Response from tcl.comBy Alison TCL Customer Support, January 14, 2025
Hi Maya,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your Soundbar thus far! Our Soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our Soundbars have to offer. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your Soundbar thus far! Our Soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our Soundbars have to offer. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com