Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5
A flagship experience like no other
on April 1, 2025
Posted by: ressiv
[This review was collected as part of a promotion.] The S24 Ultra truly lives up to its flagship status. The 6.8-inch Dynamic AMOLED 2X display is nothing short of stunning, offering vibrant colors and deep blacks that make everything from videos to photos pop. Whether you're watching content, playing games, or simply browsing, the screen is an absolute treat for the eyes.
Performance-wise, the S24 Ultra is lightning fast; it handles everything you throw at it with ease. Apps launch instantly, multitasking is seamless, and gaming performance is top-tier, even for the most demanding titles. The device stays cool and responsive, even under heavy use.
The camera system is arguably the standout feature of the S24 Ultra. The phone captures incredibly detailed and sharp images. Night photography has been improved as well, with stunning results even in low-light conditions. The versatility of the lenses, from ultra-wide to telephoto, ensures you have the right tool for any shot. Whether you're capturing landscapes, portraits, or zooming in on distant objects, the S24 Ultra delivers professional-grade photos every time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful display
on April 1, 2025
Posted by: Nannyforever
[This review was collected as part of a promotion.] This phone has a beautiful display and the camera is beyond impressive the phone is easy to hold and the perfect size to see
Value
5
Response from Samsung USBy R&R Team, April 2, 2025
Hey there Nannyforever, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are so pleased to hear that you are so pleased with the usage, size, and capabilities of your new phone. We have provided links to the full device manual tohelp you with the features of Galaxy AI, and to the Samsung Support Team to help you with any questions that may arise as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best for For 2024
on April 6, 2025
Posted by: Thalassa
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy S24 Ultra for a bit now, and honestly, it's one of the best phones I've had. The 6.8" AMOLED display is super sharp and smooth with that 120Hz refresh rate—everything looks and feels premium. The new titanium frame gives it a solid, high-end feel without making it too heavy.
Performance-wise, it's a beast. The Snapdragon 8 Gen 3 handles everything I throw at it without breaking a sweat. Samsung’s new AI features like Live Translate and Note Assist are surprisingly useful—more than just gimmicks.
The camera setup is great. The 200MP main sensor takes insanely detailed shots, and while I was a bit unsure about the switch from 10x to 5x zoom, I actually find the new 50MP 5x lens more practical day to day. Night shots have also improved quite a bit.
Battery life is solid too—it easily lasts me a full day even with heavy use. And knowing it’s getting 7 years of updates gives me peace of mind.
Yeah, it’s pricey, but honestly, for everything it offers, I think it’s worth it. This is easily one of the top Android phones out right now.
Value
5
Response from Samsung USBy R&R Team, May 1, 2025
Hi Thalassa, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are so thrilled to hear that you are loving the features and capabilities of your device, and finding so many uses for your new device every day. Please, don't hesitate to reach out to us again in the future at any time with questions, or to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever owned
on April 6, 2025
Posted by: Dragonden
[This review was collected as part of a promotion.] I love my phone. My s24 ultra is the best phone I ever owned.
Value
5
Response from Samsung USBy R&R Team, April 9, 2025
Hi there Dragonden, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We love hearing how much you love your phone, and that you are finding it to be the best phone you've ever had. We hope you have found the opportunity to explore the usage of the features of Galaxy AI. We have provided links to resources to help you with the exploration, and answer any questions that may arise as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
This product enhances lifes outlook.
on April 7, 2025
Posted by: Zen37ls
[This review was collected as part of a promotion.] The vibrance is amazing when watching videos or shows while traveling and leasure. It also shows when looking at pictures which brings me to the camera. The amount of modes on this product is a little overwhelming at first, but well worth getting the hang of. The images that one can capture in low light is amazing. The videos being able to capture in different high resulions is great but the star is the audio eraser. When at work and I have to send a video out showing and explaining our work progress it's nice to be able to not send something with the generator sound and fans in the background. The seamless action across apps seems like a great feature one that i havent had the pleasure to explore enough but do see myslwf falling in love with. Being able to watch a video and ask it to compile a list of things in that video like places mentioned is amazing. I would pause and switch over to notes and write down a list of food, places, stores, but now I see that I can just ask it to do it for me. Saving a tone of time. I do wish the product had the capability of Now Brief function. As a person with ADHD this function would be a game changer. One place to get all my information rather than checking multiple apps, and getting sidetracked while doing it, would greatly help keep someone like me organized much better. It would help keep the stress levels low too. All in all it's a great product with great features.
Value
4
Response from Samsung USBy R&R Team, April 9, 2025
Hi there Zen37Is, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are thrilled toh ear that you are finding so many uses for your new device in both your work and personal life uses. We have provided a link to the full device manual to assist you with additional features, and to the Samsung Support Team if any questions arise as you continue using any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: William
from Oklahoma
Expertise:Intermediate
Verified Purchase:Yes
Absolutely an amazing and beautiful phone. Very fast and fun.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 19, 2024
Hi there William, thank you for your feedback on your Samsung Galaxy S24 Ultra. We love hearing how much you are loving the features and appearance of your new phone. We hope you'll reach out to us again if you have any questions or feedback about any of your Samsung products. We have also provided links to the manual and Samsung Support Team for your convenience and exploration. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Over Image Processing
on August 26, 2024
Posted by: Tartie
[This review was collected as part of a promotion.] I'm a photographer/artist and got this phone specifically for the camera and editing. Overall it's a good phone, video quality is amazing and only reason I've kept it. Photos however, are extremely over processed and your not able to turn the Galaxy AI image processing off, only down. The higher resolution images are unusable, you can take what looks like the perfect image and then ten seconds later it "process" into an over edited altered image. When you click the button to take a picture, the picture you get should look THE SAME. This is a huge huge problem. Using the lowest resolution camera setting and lowest AI setting is the only way I can get decent-ish images. Such a waste. Samsung you need to FIX this!
Value
1
Response from Samsung USBy R&R Team, August 28, 2024
Hey Tartie, It's great to hear from you. We greatly appreciate your feedback as we continue to make constant improvements. We see that you contacted us about your experience with the S24 Ultra. The Galaxy S24 Ultra’s camera is the first smartphone equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. We understand that some users prefer to be in control of their photo editing. To turn off intelligent optimization on your S24 Ultra, first go to the Camera app, then open the Camera Settings. Click on "Intelligent Optimization" and select the minimum optimization option. If you have any further concerns or questions, we're always here to assist you at Samsung Support.smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Love, Love, LOVE my Samsung S24 ULTRA!!!
on August 27, 2024
Posted by: Easyhorizons
[This review was collected as part of a promotion.] I just love everything about this phone! The newest in tech, and so fun to goof around with it too! The Samsung AI has provided me with such ease in searching the internet! All I need to do is request information, and it does the dogpile search; providing me with an entire array of information from all over the net! This gives me the opportunity to explore all sorts of perspectives on information that I previously felt like I was a fairly well informed person. I LOVE to learn, and be informed, so this is a high point for me!
I'm also loving the ability to connect with smart things, and turn the washer and dryer and oven on and have everything ready when I get home. It's just so lovely and convenient! Another thing that I find super wonderful with my phone, is that I can go riding on my horse and share my location with my husband on Google Maps, so that if I have any sort of accident, he can easily find me. I really enjoy having the stylus available for some of the coloring apps, which is one of my favorite pastimes while I'm waiting in the doctors office. It's a really nice phone, and the screen has been upgraded to an inset screen, so that it's much more challenging to break the screen. Samsung also has its own warranty plan available now, and it INCLUDES screen replacements for a mere pittance, in comparison to some of the other warranty plans available today. I'm sticking with Samsung! They definitely are moving forward with their tech!
I'm also loving the ability to connect with smart things, and turn the washer and dryer and oven on and have everything ready when I get home. It's just so lovely and convenient! Another thing that I find super wonderful with my phone, is that I can go riding on my horse and share my location with my husband on Google Maps, so that if I have any sort of accident, he can easily find me. I really enjoy having the stylus available for some of the coloring apps, which is one of my favorite pastimes while I'm waiting in the doctors office. It's a really nice phone, and the screen has been upgraded to an inset screen, so that it's much more challenging to break the screen. Samsung also has its own warranty plan available now, and it INCLUDES screen replacements for a mere pittance, in comparison to some of the other warranty plans available today. I'm sticking with Samsung! They definitely are moving forward with their tech!
Value
5
Written by a customer while visiting Samsung US