Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(16,805 Reviews)
Rating breakdown 16,805 reviews
5 Stars
14,536
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5
Great phone!
on August 8, 2024
Posted by: Rach27
[This review was collected as part of a promotion.] Well I love my ultra. The camera is insane and the galaxy AI is next level. It helps a ton especially on the go quick kind of situations. So far this is the happiest I've been with a phone purchase!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samasung galaxy s 24 ultra
on August 8, 2024
Posted by: Sharan
[This review was collected as part of a promotion.] The gadget was excellent; it could take beautiful photographs, and it had a really useful and gemini feature the galaxy Ai where you could hold down the power button and circle around to locate the details. Hello, that's awesome. I used it to help write me a code among other things, and the camera 100x was amazing. I adore the Samsung Galaxy S24 Ultra.
Value
5
Written by a customer while visiting Samsung US
Posted by: Raymond
from Pasadena California
Expertise:Intermediate
Verified Purchase:Yes
So I just bought the ultra 24. This is a very expensive phone so you expect everything to be much better than the old phone. My old phone is a Note 9 in which I have to trade in today. I realized all the pictures are much more vivid when compared to the ultra 24 same pictures. I just don't understand it! I've searched online and everyone is having the same problem. They say change the eye Comfort setting. None of that is a fix. I literally have my note 9 pictures side by side with the very same pictures on the ultra. And the ultra 24 has whitewashed, washed out looking photos.
Please tell me what can be done. Because at this point I am not satisfied. Paying so much money for a phone that has inferior picture quality. Videos look washed out as well!
Please tell me what can be done. Because at this point I am not satisfied. Paying so much money for a phone that has inferior picture quality. Videos look washed out as well!
No, I would not recommend this to a friend.
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, August 9, 2024
We appreciate your candid feedback, Raymond. We see that you're reaching out to let us know about your S24 Ultra and your experience with the camera. Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use.12 Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to the AI Zoom solution, based on the new ProVisual engine.10 In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography, and Super HDR photos. We recommend trying out the ProMode on your camera app. Pro mode puts the control in your hands so you get the very photo and video you want. Manually adjust settings such as ISO, shutter speed, and exposure levels, express your style with filters, or adjust the white balance settings to accommodate different lighting conditions. If you have any further concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the camera!
on August 8, 2024
Posted by: Mmckenzie
[This review was collected as part of a promotion.] I love the camera and the galaxy AI. The only thing I'd add is an IR sensor/blaster. It's been a great phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
El mejor por siempre
on August 8, 2024
Posted by: Samsungover
[This review was collected as part of a promotion.] S 24 IMPRESIONA CADA AN̈O CON SU CALIDAD EN TODO LO QUE BRINDA A SUS USUARIOS .ESTE AN̈O LA AI ADICIONADA HACE MAS FACIL TODO ,UN SALTO A LA TECNOLOGIA DE INTELIGENCIA ARTIFICIAL QUE HACE Y HARA NUESTRAS INTERACVIONES CON LOS DISPOSITIVOS MAS RAPIDA Y FACIL .SAMSUNG SIN LIMITES A NUESTRAS ESPECTATIVAS ES EL S24.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great cameras!!!
on August 8, 2024
Posted by: SUEDE618
[This review was collected as part of a promotion.] I'm an electrical inspector for Champion Homes. I check every electrical component in the house. I use my S24 ultra to take pictures for evidence. The camera takes great pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
BestPhoneEver
on August 8, 2024
Posted by: Galaxyguy25
[This review was collected as part of a promotion.] Absolutely digging the new galaxy AI features. I use circle to search
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A lot of promise but not completely fulfilled
on August 8, 2024
Posted by: Xlscior
[This review was collected as part of a promotion.] The Galaxy S24 Ultra is a handsome looking phone that does everything you expect it to like taking amazing pictures with the best zoom possible, zips around from app to app and survives without a charge longer than any phone out there.
But remember it's promising Galaxy AI for your money and that's where I'm not sure it's living up to it's full potential. Sure the AI tools are pretty fancy but will you use them a lot after 5 days, most likely not.
I went from the Z Flip 5 to this because the Flip had extremely poor battery performance (it would heat up a lot and often, so much that you couldn't charge it until you put it in the fridge to cool down). The S24 Ultra shines with heavy usage.
One of Samsung's most underappreciated features is Knox and I use my phone for both personal and work where this feature comes extremely handy - compartmentalizing the two.
Most people buy an expensive phone for the camera and that's why this gets 4 stars (takes amazing pictures) and you won't have to upgrade for a while.
It's not the perfect phone but it's great at everything else other than gimmicky AI.
But remember it's promising Galaxy AI for your money and that's where I'm not sure it's living up to it's full potential. Sure the AI tools are pretty fancy but will you use them a lot after 5 days, most likely not.
I went from the Z Flip 5 to this because the Flip had extremely poor battery performance (it would heat up a lot and often, so much that you couldn't charge it until you put it in the fridge to cool down). The S24 Ultra shines with heavy usage.
One of Samsung's most underappreciated features is Knox and I use my phone for both personal and work where this feature comes extremely handy - compartmentalizing the two.
Most people buy an expensive phone for the camera and that's why this gets 4 stars (takes amazing pictures) and you won't have to upgrade for a while.
It's not the perfect phone but it's great at everything else other than gimmicky AI.
Value
4
Written by a customer while visiting Samsung US