Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5
Exquisite
on November 26, 2024
Posted by: Polycarp Ghost
from UGANDA
Expertise:Beginner
Am broke but l can't die without buying this phone. LOVE YOU SAMSUNG
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Francesco
from Miami
Expertise:Expert
Verified Purchase:Yes
Beautiful smartphone, little heavy but powerful, makes great pictures and it's perfect for work
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 18, 2024
Hey Francesco, thank you for your feedback on your Samsung Galaxy S24 Ultra. We absolutely love hearing that you are finding your new device to be powerful, beautiful, and so amazing for your daily tasks. We have provided a link to the Samsung Support Team of offer one on one assistance if you ever have questions about your Samsung products, and appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Anon
Expertise:Intermediate
Verified Purchase:Yes
No headphone jack or micro sd slot, : ( The new phone is a major disappointment. The quality difference is still amazing from my old phone s10+ but they removed two features I loved. Headphone jack and micro sd card slot. Samsung advertises this as premium but these are 2 premium fratures that was excluded in their lineup. Other phones still have headphone jack and headphone jack is literally all people want in new phones along with the good specs. They put in a stupid stylus instead of premium goated headphone jack. Im not buying dumb latency bluetooth earbuds or headphones. I like to be wired. I also want micro sd card back. The new phone is still good with less bezels.
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R Team, December 23, 2024
Hello Anon, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We completely understand how important specific features of your device are to you for your every day usage. If you are wanting to use wired headphones rather than Bluetooth, you absolutely can with the addition of a USB-C to headphone jack adapter plugged in to your charging port. If you require additional storage for your device, rather than using a micro SD card, you can use cloud based digital storage expansion options to make keeping and transferring your data as easy as possible. We have provided a link to the Samsung Support Team if you have any questions or would like assistance with these features. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Loving my new s24 ultra
on April 15, 2024
Posted by: Kryange1
[This review was collected as part of a promotion.] So let me start by saying I did have the s23 ultra first and only for a short time. Yes, the 24 ultra isn't that much of an upgrade from the s23... but my s23 would not update for over a years worth of updates, so for me it is a big upgrade. I love the new galaxy ai camera features and how clear my photos are. Only thing that would make me love this phone more is if it adopted the "best shot" feature from Google.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Unparalleled Performance and Innovation
on April 16, 2024
Posted by: Kenneth
[This review was collected as part of a promotion.] The Galaxy S24 Ultra sets a new standard for smartphone excellence. Its cutting-edge features, including a stunning display, powerful performance, and advanced camera system, redefine what users can expect from a flagship device. The combination of sleek design and top-tier hardware makes it a standout choice for tech enthusiasts and everyday users alike. From its lightning-fast processing speeds to its exceptional photography capabilities, the Galaxy S24 Ultra delivers an unparalleled user experience that's sure to impress. If you're looking for the best of the best in the world of smartphones, look no further than the Galaxy S24 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice features
on April 29, 2024
Posted by: Darbo55
[This review was collected as part of a promotion.] I had a s23 ultra and liked the zoom on camera better then this new s24ultra.
Value
4
Written by a customer while visiting Samsung US
Posted by: Zia S
from Dallas TX
Expertise:Expert
Verified Purchase:Yes
Some people mentioned that the colors are a little washed out compared to s23. Although true you can fix this in the settings. Other than that the phone is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
This is actually a downgrade
on October 2, 2024
Posted by: RickF
from Los angeles, California
Expertise:Expert
If this is the "Top" phone, why do you remove features away?
1.Live Messages got removed.
2.Hyperlapse video does not have super steady anymore.
3.Text messaging is not compatible with reactions.
1.Live Messages got removed.
2.Hyperlapse video does not have super steady anymore.
3.Text messaging is not compatible with reactions.
I regret getting this phone very much and I am not planning to comeback to Samsung.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
1
Response from Samsung USBy R&R Team, October 2, 2024
Thanks for reaching out to us, Rick. We appreciate your feedback on the Galaxy S24 Ultra and are here to assist you. Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize, or erase objects. Live Translate lets you communicate in other languages over the phone. To address the concern you raised about the camera feature, please ensure that the "Super steady" option is enabled in the camera settings while using the Hyperlapse camera. You can do this by tapping the settings icon, selecting "Settings to keep," and then enabling "Super steady." Regarding the messaging issue, we suggest trying an alternative messaging app such as Google Messages if you wish to use reactions with your text messages. If you have any further concerns or questions, please don't hesitate to contact Samsung Support and we'll be more than happy to help. -Kelvin
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Written by a customer while visiting Samsung US