Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(16,796 Reviews)
Rating breakdown 16,796 reviews
5 Stars
14,528
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,102 out of
1,228)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
2
Lot of money for useless functions
on February 2, 2024
Posted by: Yevgeniy
from CA
Expertise:Expert
I'm not a gamer and device is almost exactly the same comparing to my old S22U.
Pros: Better camera, faster face recognition.
Cons: I paid a lot. What for? For ability to rename a device? For ABSOLUTELY useless AI?
I didn't buy S23U because I expected that Samsung can improve at least something. Nothing! It is a shame.
Reaction of my wife who had S22U as well: "I couldn't find any difference"
It looks like it is time to buy Chinese models.
Pros: Better camera, faster face recognition.
Cons: I paid a lot. What for? For ability to rename a device? For ABSOLUTELY useless AI?
I didn't buy S23U because I expected that Samsung can improve at least something. Nothing! It is a shame.
Reaction of my wife who had S22U as well: "I couldn't find any difference"
It looks like it is time to buy Chinese models.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 5, 2024
Hello Yevgeniy,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. For your convenience, I have linked the comparison/contrast between the Galaxy S24 Ultra and the Galaxy S22 Ultra for your review. The Galaxy S24 Ultra has better scratch resistance with Corning Gorilla Armor which helps protect your screen looking beautiful along with a new sturdy armor shield of titanium built right into your frame! Of course, your Galaxy S24 Ultra is still water and dust resistant based on an IP68 rating which tests for submersion in up to 1.5 meters of freshwater for up to 30 minutes. The Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. An upgraded processor drives the Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. At 2600 nits, the Galaxy S24 Ultra has the brightest adaptive display on a Galaxy yet. Plus, with Corning Gorilla Armor, the screen is less reflective than the Galaxy S23 Ultra. Finally, the Galaxy S24 Ultra has a 200MP Wide-angle Camera with ProVisual engine for AI enhancement, which is the first application on a Galaxy smartphone. Those are just a few improvements that we've made since you've upgraded last! Feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance. We're always happy to help! Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/compare/?device-1=samsung-galaxy-s24-ultra&device-2=samsung-galaxy-s22-ultra&device-3=samsung-galaxy-s24
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. For your convenience, I have linked the comparison/contrast between the Galaxy S24 Ultra and the Galaxy S22 Ultra for your review. The Galaxy S24 Ultra has better scratch resistance with Corning Gorilla Armor which helps protect your screen looking beautiful along with a new sturdy armor shield of titanium built right into your frame! Of course, your Galaxy S24 Ultra is still water and dust resistant based on an IP68 rating which tests for submersion in up to 1.5 meters of freshwater for up to 30 minutes. The Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. An upgraded processor drives the Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. At 2600 nits, the Galaxy S24 Ultra has the brightest adaptive display on a Galaxy yet. Plus, with Corning Gorilla Armor, the screen is less reflective than the Galaxy S23 Ultra. Finally, the Galaxy S24 Ultra has a 200MP Wide-angle Camera with ProVisual engine for AI enhancement, which is the first application on a Galaxy smartphone. Those are just a few improvements that we've made since you've upgraded last! Feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance. We're always happy to help! Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/compare/?device-1=samsung-galaxy-s24-ultra&device-2=samsung-galaxy-s22-ultra&device-3=samsung-galaxy-s24
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone Love It
on February 2, 2024
Posted by: Anitagrf75
Expertise:Expert
Where do I began because I'm a true die-hard Samsung Fan have Samsung everything in the home. I have owned every Samsung phone there have ever made and truly love them all, and when they came out with the S series, I first bought Galaxy S6 then when they added more, I bought the S-plus. but when they add the Ultra with the Stylist that was it and I have been getting them every year direct from them unlock and they were all amazing but the S24 Ultra has to be one of their best one thus far it has so many awesome features in this particular version is awesome and the things you can do with it I have not play with all of them but most of them so far its and amazing phone and it was worth me upgrading from the 23 Ultra to the 24 they did a great job with it and I love the lightness it has not heavy to hold its feels good in the hand battery life is great so truly enjoying the phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy! Horrible washed out, dull colors
on February 2, 2024
Posted by: rrphi
from USA
Expertise:Expert
Please fix the washed out, dull colors on this phone. And please don't tell me what colors I should like when using this phone. If I decide to use your horrible color adjustment, that should be my choice, not yours. Your response to countless complaints from your customers will most likely create a PR nightmare for you. There's still time to fix this.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 2, 2024
Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Customer Rating
5
Would recommend? Yes
(
1 out of
1)
Design
5
Performance
5
Value
4