Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(16,809 Reviews)
Open Ratings Snapshot
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Outstanding Performance and Cutting-Edge Features
on August 2, 2024
Posted by: ShadowOfMordor
[This review was collected as part of a promotion.] I've been using the Galaxy AI powered Samsung S24 Ultra for several months, and it has significantly elevated my daily experience. Whether I'm streaming movies, gaming, or working, the performance is consistently smooth and responsive. The display quality is stunning, making media consumption a true delight. The camera system is exceptional, capturing incredibly detailed and vibrant photos in various lighting conditions. I also appreciate the integration of Galaxy AI, which optimizes the device's performance and provides intelligent suggestions tailored to my usage patterns. From battery management to app recommendations, Galaxy AI enhances usability and efficiency. This device seamlessly blends cutting-edge technology with user-friendly features, making it an indispensable part of my daily routine. Highly recommend it for anyone seeking a powerful and versatile device!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The phone feels Futuristic
on August 23, 2024
Posted by: Tau4wazz
[This review was collected as part of a promotion.] The best hardware pared together with a seemless software. AI features on this phone are unparalleled, there is AI and there is Galaxy AI. Galaxy AI makes me communicate like a pro, different writimg styles and seemless translation from one language to another. I still cant believe they come free of charge. The camera quality is on another level paired together with amazing ai the camera is like a mini computer inside the phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Power House
on August 26, 2024
Posted by: California4ever
[This review was collected as part of a promotion.] My Samsung Galaxy S24 ultra is an absolute power House, it handles literally everything I through at it including power demanding video games, The AI features is great but not perfect yet, it's really handy to me as I use it with the Camera all the time.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Stunnig pictures
on August 31, 2024
Posted by: Ngakama
[This review was collected as part of a promotion.] Samsung Galaxy S24 Ultra 5G Review
The Samsung Galaxy S24 Ultra 5G represents the pinnacle of Samsung's smartphone technology for 2024. As the latest iteration in the Ultra series, it combines cutting-edge features with premium build quality, aiming to satisfy even the most demanding users. This review will explore its capabilities in gaming, productivity for freelance writing, photography for marketing purposes, display quality, and other key aspects.
Design and Build
The S24 Ultra continues Samsung's tradition of premium design. It features a robust build with a titanium frame, replacing the aluminum of previous models. This change not only enhances durability but also reduces weight, making the large phone more manageable. The device maintains the distinctive squared-off design of its predecessor, with a large 6.8-inch display that seamlessly integrates into the frame.
Display
The S24 Ultra boasts a 6.8-inch Dynamic AMOLED 2X display with a QHD+ resolution (3088 x 1440 pixels). This screen is a marvel of engineering, offering exceptional clarity, vibrant colors, and deep blacks.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
S24 Ultra BAD Camera
on September 27, 2024
Posted by: Biki
from Houston, TX
Expertise:Intermediate
Verified Purchase:Yes
Picture enhancement sucks and ruined my 10 years of Samsung experience
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
4 out of 5
4
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 30, 2024
Hi Biki. We appreciate your honest feedback on the Galaxy S24 Ultra. The S24 Ultra features an innovative camera system, being the first Galaxy smartphone to have the cutting-edge Quad Tele system. This technology allows users to capture clearer and crisper photos within the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can now obtain more detailed photos and videos thanks to the advanced AI Zoom solution based on the new ProVisual engine. The ProVisual engine enhances zoom functionality and elevates the overall photography experience, significantly upgrading high-resolution photos, Nightography, and Super HDR photos. The innovative Quad Tele system, coupled with the powerful ProVisual engine, sets a new standard for smartphone photography, providing users with unprecedented levels of clarity, detail, and versatility. We look forward to hearing your thoughts on this exciting new feature and to enhancing your experience with our products. The new editing features on select Galaxy phones and tablets will transform your favorite photos into masterpieces. With Galaxy AI, you can use features like Generative edit and Edit suggestions to move objects within your photos and automatically receive enhancement recommendations. You can also use the Galaxy Enhance-X app to take things further with more editing options, including blur removal and brightness adjustment. Check out the link attached for options to help enhance your overall camera experience. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10000934/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
I've had better
on September 30, 2024
Posted by: Anonymous
from PA
Expertise:Intermediate
Verified Purchase:Yes
I'm having complications with the phone and it's less than 30 days old
No, I would not recommend this to a friend.
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, October 1, 2024
It's great to hear from you, Patricia. We aim to provide our customers with the best experience possible with our products and services. It looks like you reached out to share your experience with the Galaxy S24 Ultra. The S24 comes with a plethora of improvements and features. With our most impressive zoom yet. Get 2x, 3x, 5x, and even 10x close-ups with optical or optical-quality zoom. The new Tele OIS is wider than before, for stabilized shots with less blur. With Generative Edit, AI editing capabilities help you get the exact photo you want, relocating objects and intelligently filling in empty spaces. We see that you reached out with concerns about complications with your device. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. Please reach out to us at Samsung Support so that we can gather some additional information to better assist you. We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Disappointed
on October 1, 2024
Posted by: Sidra
from New York
Expertise:Expert
Verified Purchase:Yes
Charging port stop working properly within a week.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, October 2, 2024
Hey Sidra! Thank you for reaching out to us. Our aim is to offer you the best products and services in the industry. We noticed that you contacted us regarding your experience with the Galaxy S24 Ultra and we're sorry to hear that your charging port has stopped working. Please remember that Samsung products come with a 12-month limited warranty against manufacturing defects in material and workmanship. Additionally, you have the option to acquire Samsung Care+ for eligible devices, which provides extended protection and support. Please get in touch with Samsung Support so that we can gather more details and take the necessary steps to resolve this matter. We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poor performance
on October 11, 2024
Posted by: JJ 2024
Verified Purchase:Yes
Not even a week old and it freezes. Click on the apps and nothing happens.
Response from Samsung USBy R&R Team, October 11, 2024
We appreciate you taking the time to share your feedback on the Galaxy S24 Ultra, JJ. Your feedback is invaluable to us. The S24 Ultra is equipped with the new Snapdragon 8 Gen 3 for Galaxy. Graphics render in real-time with ray tracing for hyper-realistic shadows and reflections. We've nearly doubled the size of the Vapor Chamber to improve heat dissipation for a smooth graphics experience. When your Galaxy phone or tablet freezes or crashes, it can be nerve-wracking. The good news is that this can probably be fixed without having to send it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the link provided below for detailed instructions on how to troubleshoot this. If this persists, please reach out to us at Samsung Support and we'll be more than happy to further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
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Written by a customer while visiting Samsung US
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