Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(16,804 Reviews)
Rating breakdown 16,804 reviews
5 Stars
14,535
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5
The new phone boasts impressive
on July 21, 2025
Posted by: LSamsunglover
[This review was collected as part of a promotion.] The phone boasts an impressive display that truly captivates the viewer. Its camera system offers a versatile experience, allowing for stunning photos and videos. With its powerful processor, the phone handles multitasking and demanding applications with ease. Furthermore, the device's long-lasting battery life ensures it can keep up with your busy day. Overall, the phone presents a compelling package for anyone seeking a top-tier mobile experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
2 failed screens
on July 21, 2025
Posted by: LockednLoaded
[This review was collected as part of a promotion.] I want to live this phone. It does everything I need & want. BUT I've had 2 failed screens. The phone isn't even payed off yet and I'm being told it might be aother board issue. No physical damage, no water damage the screens just died. Since I'm just barely out of the one year warranty the screen was on my dime. Because of all of this it's hard for me to justify recommending a phone and it shadows all of the things I like about this phone. I have used the Galaxy AI to edit & tweak photos. It's pretty impressive.
Value
2
Response from Samsung USBy R&R Team, July 22, 2025
Hey there LockednLoaded, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We know how valuable your device is to you, and wanting to be able to have uninterrupted usage. We do offer Customer Care+ for your device to help you protect this investment beyond the one-year warranty offered. We have provided a link to the Samsung Support Team and Customer Care+ Team if you ever have questions about this option. The Samsung Support Team can also answer any questions that may come up as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Better product than before
on July 22, 2025
Posted by: Pepe96
[This review was collected as part of a promotion.] I use my galaxy as my home phone so, it gets used for everything that it offers. It has already gone through four software updates, and no problems so far. The sound is way more better. It holds way more data and doesn't slow down whenever it is full.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing the photo and video unmatch
on July 22, 2025
Posted by: Aries25
[This review was collected as part of a promotion.] Galaxy ai is a great addition to every day usage to get activities done with ease
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent device all the way around!
on July 22, 2025
Posted by: BeckyBoo83
[This review was collected as part of a promotion.] I use my galaxy for personal use and also for my online schooling. Its been a great device and I have no regrets at all. The Galaxy AI has been an immense help on do many things. I would definitely recommend this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on July 22, 2025
Posted by: OgStacyD310
[This review was collected as part of a promotion.] Has most of the functions I need to handle a small business and most of the functions of a 25 ultra so im happy
Value
4
Response from Samsung USBy R&R Team, July 23, 2025
Hi there OgStacyD310, thank you for sharing your experience of your Samsung Galaxy S24 Ultra with us. We are so happy to hear that you are finding this device so capable of taking care of your needs both for your business and personal life. We hope you'll reach out to us again in the future any time you have questions, or are interested in providing additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
S24 Ultra review
on July 22, 2025
Posted by: Laz345
[This review was collected as part of a promotion.] Works really great in all other ways, with exception of battery life and Overheating with wireless charger.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S24
on July 22, 2025
Posted by: Love2strean
[This review was collected as part of a promotion.] Love my galaxy. Super fast, I use it for everything as if it were a mini laptop. Movies and everything
Value
5
Written by a customer while visiting Samsung US