Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
4
Not an upgrade over s23
on March 12, 2024
Posted by: StoS123
[This review was collected as part of a promotion.] S24 Ultra not better than S23 Ultra. Screen is worse than the S23. The S23 Ultra has a clearer screen than the S24 Ultra.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone also coz its just the right size
on June 16, 2024
Posted by: Junior
from Houston,Texas
Expertise:Intermediate
Verified Purchase:Yes
I enjoy the unit. It's very nice with awesome features. I never used much the camera of a phone but this one it really makes me.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent device with stunning features
on April 23, 2024
Posted by: GQJAKE
[This review was collected as part of a promotion.] I have always been a fan of the Ultra editions all the way back to the Note series for business productivity, and this phone continues that excellence in spades. Snappy performance on all my business applications and the new S pen features are outstanding. Obviously it takes even better pictures than the previous generation and I am blown away by them. Still exploring the Galaxy AI functionality, but have been impressed with the translation capabilities so far as I travel internationally a lot. Great phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No real big changes it's still S23 ultra
on February 26, 2024
Posted by: heathermyralynn
[This review was collected as part of a promotion.] Watching movies playing games making calls I just love samsung phones
Value
2
Response from Samsung USBy Social Commerce, February 27, 2024
Hello Heathermyralynn,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. From the titanium frame hardware to the AI-packed software, the Galaxy S24 Ultra delivers an elevated experience compared to its predecessor. The Galaxy S24 Ultra has a Quad Tele camera system that can capture clearer, higher resolution zoomed-in photos than the Galaxy S23 Ultra. The 50MP Camera now comes with 5x optical zoom. Even at 5x zoom, you can see the vivid effects of Nightography in low light. The new ProVisual engine supports overall photography experience such as high resolution, Super HDR, AI Zoom, Nightography and Generative Edit. The Galaxy S24 Ultra display also has better visibility than Galaxy S23 Ultra due to a higher peak brightness of 2600 nits and newly applied Corning Gorilla Armor. An upgraded processor drives the Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to the Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. Plus, with Corning Gorilla Armor, the screen is less reflective than Galaxy S23 Ultra. Those are just a few of the differences between the Galaxy S24 Ultra and its predecessor. Let us know if you would like any further assistance by reaching out to Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. From the titanium frame hardware to the AI-packed software, the Galaxy S24 Ultra delivers an elevated experience compared to its predecessor. The Galaxy S24 Ultra has a Quad Tele camera system that can capture clearer, higher resolution zoomed-in photos than the Galaxy S23 Ultra. The 50MP Camera now comes with 5x optical zoom. Even at 5x zoom, you can see the vivid effects of Nightography in low light. The new ProVisual engine supports overall photography experience such as high resolution, Super HDR, AI Zoom, Nightography and Generative Edit. The Galaxy S24 Ultra display also has better visibility than Galaxy S23 Ultra due to a higher peak brightness of 2600 nits and newly applied Corning Gorilla Armor. An upgraded processor drives the Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to the Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. Plus, with Corning Gorilla Armor, the screen is less reflective than Galaxy S23 Ultra. Those are just a few of the differences between the Galaxy S24 Ultra and its predecessor. Let us know if you would like any further assistance by reaching out to Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Customer Rating
5
AI Feature
on March 1, 2024
Posted by: Jeffla
[This review was collected as part of a promotion.] Just for daily usage. Loved a AI feature for phone conversation instantly translate conversation phone call
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Back lighting to bright
on April 9, 2024
Posted by: James
The screen brightness to bright even with the eye comfort on its not yellow like the s23 it's to bright hurts my eyes and if you try to turn it down it only goes from white to completely dark. It's so bad I went back to the s23. And the feel of the phone it just not the same.
Response from Samsung USBy Social Commerce, April 9, 2024
Good day James,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 Ultra has various display settings available to allow you to adjust the screen brightness according to lighting conditions or personal preference. For instance, dark mode allows you to switch to a darker theme to keep your eyes more comfortable at night, darkening white or bright screens and notifications. From Settings, tap Display for the following options: * Light: Apply a light color theme to your device (default). * Dark: Apply a dark color theme to your device. * Dark mode settings: Customize when and where Dark mode is applied. - Turn on as scheduled: Configure Dark mode for either Sunset to sunrise or Custom schedule. For screen brightness: From Settings, tap Display. > Customize options under Brightness: * Drag the Brightness slider to set a custom brightness level. * Tap Adaptive brightness to automatically adjust the screen brightness based on the lighting conditions. - Tap Extra brightness to increase the maximum brightness. This uses more battery. You can also adjust screen brightness from the Quick settings panel. Eye comfort shield may help you sleep better and reduce eye strain. You can set a schedule to automatically turn this feature on and off. From Settings, tap Display > Eye comfort shield, and then tap to enable this feature. > Tap an option to customize: * Adaptive: Automatically adjust your screen’s color temperature based on your usage patterns and the time of day. * Custom: Set a schedule for when Eye comfort shield should be enabled. - Tap Set schedule and choose Always on, Sunset to sunrise, or Custom. - Drag the Color temperature slider to set the opacity of the filter. * Enhanced comfort: Adjust color tones and contrast of the display for more comfortable viewing. For your convenience, I have included a link to your device manual so that you may easily customize your settings of your device to your preference. If you have any questions for us or if you would like any further assistance, please feel free to reach out to Samsung Support. We're always happy to assist you! Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 Ultra has various display settings available to allow you to adjust the screen brightness according to lighting conditions or personal preference. For instance, dark mode allows you to switch to a darker theme to keep your eyes more comfortable at night, darkening white or bright screens and notifications. From Settings, tap Display for the following options: * Light: Apply a light color theme to your device (default). * Dark: Apply a dark color theme to your device. * Dark mode settings: Customize when and where Dark mode is applied. - Turn on as scheduled: Configure Dark mode for either Sunset to sunrise or Custom schedule. For screen brightness: From Settings, tap Display. > Customize options under Brightness: * Drag the Brightness slider to set a custom brightness level. * Tap Adaptive brightness to automatically adjust the screen brightness based on the lighting conditions. - Tap Extra brightness to increase the maximum brightness. This uses more battery. You can also adjust screen brightness from the Quick settings panel. Eye comfort shield may help you sleep better and reduce eye strain. You can set a schedule to automatically turn this feature on and off. From Settings, tap Display > Eye comfort shield, and then tap to enable this feature. > Tap an option to customize: * Adaptive: Automatically adjust your screen’s color temperature based on your usage patterns and the time of day. * Custom: Set a schedule for when Eye comfort shield should be enabled. - Tap Set schedule and choose Always on, Sunset to sunrise, or Custom. - Drag the Color temperature slider to set the opacity of the filter. * Enhanced comfort: Adjust color tones and contrast of the display for more comfortable viewing. For your convenience, I have included a link to your device manual so that you may easily customize your settings of your device to your preference. If you have any questions for us or if you would like any further assistance, please feel free to reach out to Samsung Support. We're always happy to assist you! Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Size does Matter
on April 15, 2024
Posted by: Phaze0085
[This review was collected as part of a promotion.] Im a fan of big phones. I had the first and 2nd Note, but wasn't impressed with any other Note till the 20 Ultra came out. I purchased it without hesitation. I wasn't impressed with the S22 ultra and to be honest, only purchased the S23 Ultra so that I could trade it in for the 24 Ultra. I am so happy with my purchase. Sure, I wish Samsung would go back to a 6.9" screen or bigger, but if you're a fan of big phones like me, the 24 Ultra is the best out there.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on April 16, 2024
Posted by: SeaGypsieS24UltraUser
[This review was collected as part of a promotion.] I use my S24 ultra for everything. I use it at work and at home. I upgraded from my S22 Ultra. The Camara on the ultra models is so amazing. I can get down to the tiniest details. I highly recommend getting the S24 Ultra. I have used the AI for a few different things. It really comes in handy. It works great with my Galaxy Buds Pro and Galaxy Watch 4
Value
5
Written by a customer while visiting Samsung US