Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Posted by: Anonymous
from New Jersey
Expertise:Expert
Verified Purchase:Yes
Bad Display. lost vividness which is why i always loved samsung.Boring to use.
No, I would not recommend this to a friend.
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 14, 2024
It's wonderful to hear from you, and we truly appreciate receiving insightful feedback from our customers! We noticed you reached out to share your thoughts on the Galaxy S24 Ultra. For your reference, the main display features a resolution of 3120 x 1440 (Quad HD+), with a size of 172.5 mm (6.8" full rectangle) or 172.2 mm (6.8" with rounded corners). It utilizes Dynamic AMOLED 2X technology and offers a color depth of 16 million colors. Samsung's adaptive super AMOLED screen optimizes the color range, saturation, and sharpness of the picture depending on what you're watching or doing. Our phones also offer the ability to customize the color settings to match your preferences. We recommend that you check the color settings on your phone by going to Settings, tapping on Display, and selecting Screen mode. You can choose between Vivid or Natural. If you opt for Vivid, there's an option to adjust the slider to make the display appear cooler or warmer. You can also access Advanced Settings to fine-tune the screen's color manually. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
ARTIFICIAL IDIOCRACY!
on November 15, 2024
Posted by: Brad
from Texas
Expertise:Intermediate
I purchased a s24 ultra to replace my s22 ultra. There is no noticeable benefits in any way. The AI is ARTIFICIAL IDIOCRACY! I miss my Google assistant seeing as GEMINI doesn't even understand it's own settings. All of the AI Features are a gimmick and absolute junk. Don't waste your money on a phone with less processing power and less Features. The s22 ultra was better in multiple ways and a workhorse compared to this over hyped piece of junk! Still works good as a phone though so that's what kept it from 1 star.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
1
Response from Samsung USBy Social Commerce, November 17, 2024
Thank you for your feedback on the Galaxy S24 Ultra, Brad. This device features advanced AI-powered capabilities to enhance your experience, though we recognize that preferences can differ when moving between models. The S24 Ultra's 200MP wide-angle and 50MP telephoto cameras enable you to capture high-resolution images in both bright and low-light conditions, with adaptive pixel sensors and improved tetra squared pixel binning technology enhancing brightness and detail. If you're facing any challenges with specific features, please don't hesitate to contact us at Samsung Support -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Itsnick
from California
Expertise:Intermediate
Verified Purchase:Yes
Love the large screen and the battery life. Phone is heavy, and I cannot get used to it but still happy about upgrading
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, January 7, 2025
Hey there Itsnick, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We love hearing how pleased you are with the enhanced features and battery life of your new device. We understand that new devices can come with an adjustment period for the feel and weight in your hand or other means of carrying, and the overall usage. We hope you have found the opportunity to explore the enhanced features of Galaxy AI. We hope you'll reach out to us again any time with questions or additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from University Place, WA
Expertise:Intermediate
Verified Purchase:Yes
The World's best phone for sure! This phone can almost cook dinner for me!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't waste your time, money on Galaxy S24 Ultra.
on March 31, 2024
Posted by: Anonymous
from Virginia
Expertise:Expert
I got this phone less than a month ago and already
Screen went dark. No liquid damage no cracks no
Damage at all. Brand new phone screen went dark
On me. Now i have to take it to shop to fix. Galaxy S24 Ultra does not worth a penny. Please don’t buy this. I regret spending time or money. God know how much more am I going to spend this phone. I regret not listening to my wife.
Screen went dark. No liquid damage no cracks no
Damage at all. Brand new phone screen went dark
On me. Now i have to take it to shop to fix. Galaxy S24 Ultra does not worth a penny. Please don’t buy this. I regret spending time or money. God know how much more am I going to spend this phone. I regret not listening to my wife.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, April 2, 2024
Hey Ahmad,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Our partners at UbreakIfix are also available to assist you with your repair needs if you prefer to make an appointment with them. If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. Take a look at, "Blank or black display on a Samsung phone or tablet" when you have some free time to help resolve what you may be experiencing with your device. If you would like further assistance afterwards or if you have any questions for us, feel free to contact Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
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https://www.ubreakifix.com/
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https://www.samsung.com/us/support/troubleshooting/TSG01001470/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Our partners at UbreakIfix are also available to assist you with your repair needs if you prefer to make an appointment with them. If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. Take a look at, "Blank or black display on a Samsung phone or tablet" when you have some free time to help resolve what you may be experiencing with your device. If you would like further assistance afterwards or if you have any questions for us, feel free to contact Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
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https://www.samsung.com/us/support/troubleshooting/TSG01001470/
Written by a customer while visiting Samsung US
Customer Rating
3
Not impressed at all
on March 20, 2024
Posted by: Robbin
from Hutchinson , ks
Expertise:Intermediate
I have had my galaxy 24 ultra for 6 weeks. I'm not impressed at all for the price .wish I would have stayed with my note 20 ultra.it was paid for! I hate that it doesn't have a memory card slot. I waited too long it I would have returned it
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
4
Value
2
Response from Samsung USBy Social Commerce, March 21, 2024
Howdy Robbin,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your candor. The Galaxy S24 Ultra is offered in 265GB, 512GB, and 1TB with 12GB RAM. If you find yourself in need of additional storage for your content, you have cloud-based storage options like Samsung Cloud, Microsoft OneDrive, and Google Drive available to keep all of your precious memories safe. We also offer many devices that have the option available of expandable storage if you're interested in taking a look at our Galaxy A Series. I have provided a few helpful links to resources below for your review. Feel free to take a look at those when you have some free time. If you have any questions for us or if you would like any further assistance, reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
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https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra
https://www.samsung.com/us/mobile/phones/galaxy-a/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your candor. The Galaxy S24 Ultra is offered in 265GB, 512GB, and 1TB with 12GB RAM. If you find yourself in need of additional storage for your content, you have cloud-based storage options like Samsung Cloud, Microsoft OneDrive, and Google Drive available to keep all of your precious memories safe. We also offer many devices that have the option available of expandable storage if you're interested in taking a look at our Galaxy A Series. I have provided a few helpful links to resources below for your review. Feel free to take a look at those when you have some free time. If you have any questions for us or if you would like any further assistance, reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
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smsng.us/Facebook-Messenger
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https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra
https://www.samsung.com/us/mobile/phones/galaxy-a/
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on April 11, 2024
Posted by: Agregg
from CRESTVIEW FL
Expertise:Expert
Terrible phone. Upgraded from my S21 and wish I could go back. My service at my home is terrible, S21 never had a service issue at home. The notification are driving me crazy, why did the notifications change?? Why can't I have default app notifications instead they are all the same!! My ring, FB, Xbox etc all the same notification as messages. I shouldnt have to change them all and when I do go to I only get to pick from the standard notifications and not the actual tone of the apps.. Wish I could get my old phone back, the S24 Ultra is terrible!!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, April 15, 2024
Hey Agregg,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. If you're having experiencing issues with your mobile network connection, check out "Issues with mobile network connection on Samsung phone or tablet" to conduct a few troubleshooting steps that may help resolve what you have been experiencing with your device. If you're experiencing issues with your Wi-Fi connection, take a look at "Galaxy phone or tablet Wi-Fi connection issues" to help resolve what you may be experiencing. These resources have been linked below for your easy access. I have also linked your device manual below for your convenience. If you have any questions for us after reviewing these resources or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. We're always happy to help! Thank you for being a trustworthy Samsung customer.
- Debra
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https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
https://www.samsung.com/us/support/downloads/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. If you're having experiencing issues with your mobile network connection, check out "Issues with mobile network connection on Samsung phone or tablet" to conduct a few troubleshooting steps that may help resolve what you have been experiencing with your device. If you're experiencing issues with your Wi-Fi connection, take a look at "Galaxy phone or tablet Wi-Fi connection issues" to help resolve what you may be experiencing. These resources have been linked below for your easy access. I have also linked your device manual below for your convenience. If you have any questions for us after reviewing these resources or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. We're always happy to help! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
2
Issues either audio so far, chirping sound
on April 23, 2024
Posted by: Sunshine
[This review was collected as part of a promotion.] Issues either audio so far, chirping sound when accessing camera apps.
Value
2
Response from Samsung USBy Social Commerce, April 23, 2024
Greetings Sunshine,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love to be able to assist you with what you're currently experiencing with your new Galaxy S24 Ultra, however, we need more information and without being able to ask you any follow up questions to clarify what you have shared with us, we suggest reaching out to Samsung Support for further assistance and/or help with troubleshooting your device. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
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smsng.us/Samsung-Community
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love to be able to assist you with what you're currently experiencing with your new Galaxy S24 Ultra, however, we need more information and without being able to ask you any follow up questions to clarify what you have shared with us, we suggest reaching out to Samsung Support for further assistance and/or help with troubleshooting your device. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US