Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(16,800 Reviews)
Open Ratings Snapshot
Rating breakdown 16,800 reviews
5 Stars
14,532
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Love this phone
on April 5, 2025
Posted by: JoesN007
[This review was collected as part of a promotion.] I switched from fold to ultra and love it. Even though it's big it fits good in my pocket. Love how you can choose different options to save battery. Or optimize to play games and watch movies. One thing is love is the pen even though i don't you it that much. Love the eraser option on photos. Overall great product.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 21, 2025
Hi JoesN007, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear how much you are loving your new phone, and finding it so amazing for your gaming and streaming. We hope you'll reach out to us again any time you have questions or want to share additional feedback to us. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone just hate the constant need to update
on April 5, 2025
Posted by: Ricoss24
[This review was collected as part of a promotion.] Easy to use and very easy to type on. Love the sleek look and big screen.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 9, 2025
Hey Ricoss24, thank you for your feedback on your Samsung Galaxy S24 Ultra. We love that you are finding the new device to be so easy to use and are finding the larger display to be so wonderful for your usage. We have provided a link to the full device manual to help you fully explore the additional features of Galaxy AI. We have also provided a linkto the Samsung Support Team to help if any questions arise as you continue usage. We appreciate you being a Ssamsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is great for multitasking
on April 5, 2025
Posted by: AleHTX
[This review was collected as part of a promotion.] The Galaxy s24 ultra is great at multitasking when on calls and also looking at other apps on the phone. Your able to split screens and also navigate back to open calls without having any interference. The versatile use is what makes samsung great and you will not be disappointed with their products.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 20, 2025
Hi AleHTX, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra. We are so happy to hear that you are so pleased with the usage of your new device and finding it so great for your multi-tasking during calls. Please, reach out to us again in the future if you ever have questions about your Samsung products, or would like to share additional feedback. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Graet Features Easy to use
on April 5, 2025
Posted by: 123bob
[This review was collected as part of a promotion.] Great for streaming very good camera love watching movies on it great screen
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 20, 2025
Hi 123bob, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to know you are loving your device, and finding it so great for your streaming as well as capturing amazing photos and videos. We have provided a link to the Samsung Support Team to help you directly if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone has great features
on April 5, 2025
Posted by: Momof1
[This review was collected as part of a promotion.] This device offers a sleek and modern design that complements any style. Its intuitive interface makes navigation effortless.
The camera captures stunning photos and videos with remarkable clarity and now includes “Now Brief,” or “Audio Eraser."
Battery life is impressive, lasting throughout the day on a single charge.
The vibrant display brings content to life with rich colors and sharp details.
Performance is smooth and responsive, works actions seamlessly across apps,and performs multitasking with ease. Durability is ensured by high-quality materials and construction.
This phone is a great choice for anyone seeking a premium mobile experience.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 20, 2025
Hi there Momof1, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear that you are so pleased with the usage of your new device, and finding so many amazing features that enhance your life every day. Please, reach out to us again any time in the future if you have questions or would like to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Reliable speed and access
on April 5, 2025
Posted by: Soulstryker2025
[This review was collected as part of a promotion.] I use my device as a work phone as well as personal phone. The work profile as well as performance modes help me get what I need done without the worry of battery drain. The camera modes are also a plus with the exra zoom and text recognition especially with my job. All in all a great phone with great possibilities!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 15, 2025
Hey SoulStryker2025, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are thrilled that you are so happy with the usage of your phone for both work and personal uses. We hope you have also found the opportunity to explore the features of Galaxy AI, and we have provided a link to the full device manual to assist you. We have also provided a link to the Samsung Support Team to answer any questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on April 5, 2025
Posted by: Randell
[This review was collected as part of a promotion.] I have used the Samsung Note series (Now the S## Ultra) since the Note 3, did try going away from it in 2015 (the model was the Note 7), but switched back with the Note 8.
This is the only phone, of any brand that has a stylus built in to it. As a paramedic who needs to take quick noted on calls, and doing other Emergency service work, haveing a way to record hand written notes on the fly without the need to have a pen and paper on me is important. Plus it works in the rain, and the ink will not run or smug. Additionally, if I'm getting information from different people, I can change the ink color for each person.
But what I love most is that I also have access to the Notes and photos on my phone, from my Samsung Tab8 Ultra and 360 computer, making reports and emails easier to complete.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 15, 2025
Hey Randell, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are so happy that you arefinding this device so useful for a range of daily tasks, and that you are able to take such good notes, and organize so well with this phone. We have provided a link to the Samsung Support Team to offer assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Seemless Actions: Who Would Have Thought?
on April 6, 2025
Posted by: 1CrazyHuskyMom
[This review was collected as part of a promotion.] I LOVE my Galaxy S24 Ultra! Actually, I have LOVED ALL my Galaxy phones. They are reliable, fast, and come with endless functions/perks. By far, my favorite feature is the seemless actions between apps. I no longer have to juggle between multiple apps to achieve a string of related tasks. It's like my phone "knows" what apps I need in the moment while predicting what apps I MIGHT need for future use. My S24 Ultra's AI has my predicted apps preloaded and ready to instantly launch when needed. The smooth transition is flawless. There is no lag time during the transition nor does the action drain my battery. I am a HUGE multitasker. I have been known to listen to music, post on Facebook, take Snaps, answer a call, and reply to a text message all at the same time. My S24 Ultra does not skip a beat. It effortlessly flows from one app to the next and back again without delay, no pauses, no closing app, apps do not freeze, nor are there any reloading of apps. Overall, I am very satisfied with my Galaxy S24 Ultra. The new features have given this phone an edge over all other brands and models in the marketplace today. The Smooth Seemless Action feature has made my life easier, more efficient, and has cut my downtime in half. I highly recommend the Galaxy S24 Ultra! Go get yours today!!!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 15, 2025
Hi 1CrazyHuskyMom, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear that you are finding this device to be a true powerhouse for your daily tasks and hobbies. We love that you are finding the battery to be keeping up with you and the enhanced features to be so user friendly and helpful. Please, reach out to us again any time with questions or additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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