Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5
Galaxy S24 ultra
on April 22, 2024
Posted by: TKGalaxyUltra
[This review was collected as part of a promotion.] My S24 ultra is a fantastic photo. I love how fast it is comparing to my previous phone S23 ultra. The display is very clear, vivid and bright. I have never been able to see my phone screen under the sunlight until I got the S24 ultra. The camera takes a wonderful pictures. I love the modes and routines option and the circle to search option is out of this world. The battery life is excellent even with the battery protection on to maximum setting. I use my phone a lot and the battery lasts all day long. I really love this phone and I highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An amazing upgrade from s22 ultra
on April 25, 2024
Posted by: Genrral3dots
[This review was collected as part of a promotion.] I initially got this phone for all the AI features but gotta say what made me wanna keep it was how smooth it was. It is much more snappy than my s22 ultra, the battery lasts 2 days rather than barely a day for s22. The screen is much nicer and the anti glare coating really makes a difference to not only looking at the screen when outside but also when indoors. It brings more details.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Too much bloatware
on May 7, 2024
Posted by: Sentential
[This review was collected as part of a promotion.] Seems like a good phone but there are lots of apps that can't be disabled or un-installed. Phone also doesn't seem to know what it wants to be as it is 50/50 split between google and microsoft.
Currently removed as many google services as possible and trying to convert it into a semi windows phone since I don't need android auto. Still wish I could remove completely the bloatware
Value
3
Response from Samsung USBy Social Commerce, May 8, 2024
Good day Sentential,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to share any other feedback with us regarding your recent purchase or if you would like any further assistance, please feel free to contact Samsung Support at your leisure. Thank you for being an unwavering Samsung customer.
- Debra
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Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to share any other feedback with us regarding your recent purchase or if you would like any further assistance, please feel free to contact Samsung Support at your leisure. Thank you for being an unwavering Samsung customer.
- Debra
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Written by a customer while visiting Samsung US
Customer Rating
2
Camera is junk, not worth the hype.
on May 18, 2024
Posted by: MrB52
Expertise:Intermediate
Camera has great zoom, but the resolution is junk, no matter what the settings. I have older phones that take way better photos
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Response from Samsung USBy Social Commerce, May 20, 2024
Hi MrB52,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your directness as we strive to provide the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. Your Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you choose, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a cherished Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/downloads/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your directness as we strive to provide the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. Your Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you choose, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Posted by: 3rn3
from Miami Lakes, FL
Expertise:Expert
Verified Purchase:Yes
it's a solid, extremely good quality phone. Photos are amazing, all my friends and family think I'm the designated photographer haha it have room for improvement here and there, just a few details but is a great camera. It feels fast and responsive... I don't feel the difference from mi s23 ultra but I think with the trade-in it was a good deal and I switch every year. Smart switch app is good but sometimes it misses some important configurations but nothing big, u can notice they're still improving the app and is not like previous years. Overall is a 9 out of 10.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: joey
from Washington state
Expertise:Intermediate
Verified Purchase:Yes
Great phone, but still lags out bad sometimes with google maps. Idk if its the phone, or if google maps is just bad. but camera is fantastic for photos and videos. pen is useful for taking quick notes, and battery life is pretty good, though I did think it would be a little bit better. overall for the price I got it, worth it.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Gulshan
from MN
Expertise:Intermediate
Verified Purchase:Yes
Don't like the front camera at all. Appears to be a downgrade. Sit this one out.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, October 1, 2024
Hello Gulshan. It's great to hear from you and get your honest feedback. We see that you reached out concerning the Galaxy S24 Ultra. We aim to provide our customers with the best experience possible with our products. The latest Samsung smartphones, such as the Galaxy S24 Ultra, are equipped with professional-grade cameras, exceptional camera modes, and cutting-edge editing software. With these features, your photos will not only look good, but sensational. Whether you want to capture unexpected moments of joy, build your brand, or immerse your viewers in the heart of the action, you'll be snapping like a pro in no time. The Galaxy S24 Ultra is loaded with multiple camera modes, intelligent features, and epic editing tools to ensure you create the best images possible. It's highly intuitive, making it suitable for expert photographers and beginners alike, guaranteeing that your photos will look polished and professional. Check out the link attached for tips on taking good photographs. If you have any further concerns or inquiries, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Brandan S
from Washington
Expertise:Expert
Verified Purchase:Yes
Bring back the note series. This is a major downgrade from the Note 20 Ultra. By far the worst Samsung device I've ever purchased.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy R&R Team, November 11, 2024
Thanks for sharing your feedback on the Galaxy S24 Ultra, Brandan. The Galaxy S24 Ultra offers a modern take on the Note series, enhanced with the latest Galaxy AI features. With Live Translate, you can easily communicate across language barriers, and Nightography Zoom helps you capture clearer images in low-light conditions. Plus, the Circle to Search feature through Google makes searching more intuitive than ever. The camera system on the S24 Ultra has received a remarkable upgrade, featuring a 200MP main lens (an improvement from the 12MP found in the Note20), along with 4x optical zoom (versus 1x) and a boosted Space Zoom that can magnify images up to 100x (compared to 30x before). You'll also find a spacious 6.8-inch display and an integrated S Pen for jotting down notes. We really appreciate you taking the time to share your thoughts with us. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US