Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(16,802 Reviews)
Rating breakdown 16,802 reviews
5 Stars
14,533
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
2
Software issues with camera
on March 12, 2025
Posted by: DPS9876
[This review was collected as part of a promotion.] I wonder what "seamless actions across apps" means? Not sure if I have that in my 24 Ultra.
Anyway, generally this phone is pretty good. Runs everything well, some of the AI tools are neat, some are neat and useful, some not useful at all. It functions well in almost every category...
However, I've had software issues with the camera where they release an update and my 1x camera goes white and becomes useless. Then they finally released another update and it worked fine for a couple months. Then another software update and bam, my 1x camera is solid white again and useless. I can't use mobile deposit on my bank app because I can't choose another camera. That's the entire reason for my 2 stars. It's been broken since November 2024, nearly six months, about half the time I've even owned the phone.
Anyway, generally this phone is pretty good. Runs everything well, some of the AI tools are neat, some are neat and useful, some not useful at all. It functions well in almost every category...
However, I've had software issues with the camera where they release an update and my 1x camera goes white and becomes useless. Then they finally released another update and it worked fine for a couple months. Then another software update and bam, my 1x camera is solid white again and useless. I can't use mobile deposit on my bank app because I can't choose another camera. That's the entire reason for my 2 stars. It's been broken since November 2024, nearly six months, about half the time I've even owned the phone.
Value
2
Response from Samsung USBy R&R Team, March 13, 2025
Hello DPS9876, thank you for your feedback on your Samsung Galaxy S24 Ultra. We know how exciting enhanced features of Galaxy AI are to you such as "seamless actions across apps". This feature will become available with the One UI7 upgrade to your device. We have provided a linkt o the Samsung Support Team to help you troubleshoot the matter with the camera on your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome camera
on March 12, 2025
Posted by: Dropitlikeitshot
[This review was collected as part of a promotion.] I use this phone for photos, internet browsing and to keep in touch with family. The camera is top notch! Calls are always clear. The size is perfect! The Audio Eraser works great! I love that I don’t have to switch between apps with the seamless action across apps.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is the best phone I've used to date
on March 12, 2025
Posted by: Colewash
[This review was collected as part of a promotion.] Picture quality is flawless. Streaming without buffing every 2 minutes. Without buffing at all. This is hands the the most seamless transition between apps the most bang for your buck. I couldn't be happier about a phone. It's more than me phone it's my lifeline, my alarm clock, my med reminder, voice to text, hands free compatible with all of my devices. Kudos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the telephoto zoom camera
on March 12, 2025
Posted by: Yachtsman
[This review was collected as part of a promotion.] I use my device for taking photos of my surveys on yachts...The camera is amazing and vivid in definition...I am extremely impressed with the telephoto lense....I can read a license plate from 1000 feet away.....
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on March 12, 2025
Posted by: Melqui3004
[This review was collected as part of a promotion.] Now this is a great phone definitely more than I expected and now with the IA update woo complete diferent world for me ( not very tech savvy) but this phone has helped me to learn more about technology
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very fast and has 100x zoom
on March 12, 2025
Posted by: Happy2behere
[This review was collected as part of a promotion.] This is very smooth and it is very nice and it runs fast and also it has a Bluetooth stylus
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Best camera
on March 12, 2025
Posted by: Lovemyphotos2
[This review was collected as part of a promotion.] This phone has the best camera I've ever used on a cell phone. I like the ease of use of the operating system but I suggest more memory!
Value
4
Response from Samsung USBy R&R Team, March 13, 2025
Hi there Lovemyphotos2, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear that you are so pleased with the capabilities and camera of your new device. If you are finding the storage to be insufficient for your needs, we have provided a link to the Samsung Support Team. These experts can work with you to setup usage of digital cloud based storage expansion. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best decision of my life.
on March 12, 2025
Posted by: ANGEL04
[This review was collected as part of a promotion.] I did not know how well a photo could come out a mobile device until I tried the S24 Ultra, I was impressed by the colors sharpness and detail, wow those 200MP are noticed when taking photographs, even if it is night, it looks awesome, and how useful artificial intelligence is, I spend all day editing photos, adding objects, taking details away, and has an impressive zoom, I managed to capture the moment right at a distance to keep it in time, and all this with a battery that lasts all day, I love my Samsung.
Value
5
Written by a customer while visiting Samsung US