Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
2
S23ultra to s24 ultra
on February 26, 2024
Posted by: Chroniclecoin
[This review was collected as part of a promotion.] The phone freezes regularlu since the day i unboxed it. Overall, the phone has not been any different from the S23 Ultra. The camera seems to be a step below the s23. More over, there seems to be a lag in all the applications.
The nfc also has issues sometimes and restarting the phone helps.
The nfc also has issues sometimes and restarting the phone helps.
Value
2
Response from Samsung USBy Social Commerce, February 27, 2024
Greetings Chroniclecoin,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out, "Samsung phone or tablet freezes and crashes" when you have some free time to conduct a few simple troubleshooting steps that may help resolve what you have described to be experiencing with your device. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, you can take clearer, crisper photos in the optical zoom range you typically use. Even when shooting in digital zoom ranges, you can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. An upgraded processor drives Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. At 2600 nits, Galaxy S24 Ultra has the brightest adaptive display on a Galaxy yet. Plus, with Corning Gorilla Armor, the screen is less reflective than Galaxy S23 Ultra. Finally, Galaxy S24 Ultra has a 200MP Wide-angle Camera with ProVisual engine for AI enhancement. If you would any further assistance after updating your device, feel free to contact Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out, "Samsung phone or tablet freezes and crashes" when you have some free time to conduct a few simple troubleshooting steps that may help resolve what you have described to be experiencing with your device. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, you can take clearer, crisper photos in the optical zoom range you typically use. Even when shooting in digital zoom ranges, you can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. An upgraded processor drives Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. At 2600 nits, Galaxy S24 Ultra has the brightest adaptive display on a Galaxy yet. Plus, with Corning Gorilla Armor, the screen is less reflective than Galaxy S23 Ultra. Finally, Galaxy S24 Ultra has a 200MP Wide-angle Camera with ProVisual engine for AI enhancement. If you would any further assistance after updating your device, feel free to contact Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on March 12, 2024
Posted by: pika007
[This review was collected as part of a promotion.] It my first time switching to samsung and I've had a great experience with it. Playing games like pubg to watching videos like TikTok and YouTube has no problem, and the battery life is very good that it lasted me very long while gaming compared to my previous device. The screen was great and I was surprised how good the camera was when I took a picture zooming in from far away. Overall I'm satisfied with the product and the details of it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on April 21, 2024
Posted by: Lovetoshop007
[This review was collected as part of a promotion.] This is an amazing phone, it can do it all!! The screen is huge, the colors are vivid, the camera is great. AI is outstanding. I love this phone!! I have been a Samsung fan for so many years, started with the Note and upgraded annually. Love Samsung products!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Good overall phone but Horrible Wi-Fi speed issue
on April 22, 2024
Posted by: Happyking
[This review was collected as part of a promotion.] I am a long time customer of Samsung. I like Samsung phones. I owned almost every galaxy note and now the S ultra models because I change my phone every year. I like the S24 ultra new screen it is strong and the antiglar is awesome. I like the new AI features to edit photos, search and transcript recordings. I don't like the downgraded camera with less zoom power. That's all fine but the only issue I have that is absolutely not acceptable is the low speed Wi-Fi connection. I have a 1GB fiber internet and this phone only connect at 3 or 4 MB to my Wi-Fi. I was hoping it is just a software issue the will be fix with an update but so far no fix. Samsung want me to send the phone to be fixed for a few week and leave me with no phone. Now, I wish I returned the phone within the time period but it was difficult because I traded in my S23 ultra. I recommend that you avoid this phone
Value
1
Response from Samsung USBy Social Commerce, April 22, 2024
Howdy Happyking,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your honesty as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. When you have some free time available, please take a moment to review "Galaxy phone or tablet Wi-Fi connection issues" to conduct a few simple troubleshooting steps that may help resolve what you have been experiencing with your Wi-Fi connectivity. Let us know if you have any questions for us or if you would like any further assistance by contacting Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your honesty as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. When you have some free time available, please take a moment to review "Galaxy phone or tablet Wi-Fi connection issues" to conduct a few simple troubleshooting steps that may help resolve what you have been experiencing with your Wi-Fi connectivity. Let us know if you have any questions for us or if you would like any further assistance by contacting Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Written by a customer while visiting Samsung US
Posted by: mace
from Texas
Expertise:Expert
Verified Purchase:Yes
For me, this is the complete phone. I've tried the Z Flip 6, Z Fold 6, OnePlus 12, and Pixel 9 Pro XL. I keep coming back to the S24 Ultra because it represents the complete package for cell phones...amazing screen, hardware, software, and battery life as well as a built-in stylus. I also believe that DEX is way underrated as it essentially turns your phone into a laptop.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever owned
on April 17, 2024
Posted by: MrDevo
[This review was collected as part of a promotion.] If you want a phone that can do it all, and then some, this is the one! As much as it is capable of, it's also very simplistic. I would recommend this phone to anyone who is in the market, regardless of what you're using it for. And the camera is incredible! Best zoom clarity and the AI takes it over the top. 10/10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's greatt
on April 20, 2024
Posted by: Benlovesgaming
[This review was collected as part of a promotion.] I love it so much. I like the sleek design and the size. It's super fast too and good storage. The only thing I don't like is that it doesn't come I'm the color I want. And the galaxy ain't is a bit buggy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 20, 2024
Posted by: Moviie
[This review was collected as part of a promotion.] Greatest phone ever ,the phone feature with like display, gaming and more important camara way different from the s23 ultra .
Value
5
Written by a customer while visiting Samsung US