Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Posted by: Josh
Expertise:Expert
Verified Purchase:Yes
Amazing phone. Pinnacle of today's technology. Basically the Note is BACK!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best Phone of the year
on August 22, 2024
Posted by: Lukferionpg
[This review was collected as part of a promotion.] I love my smartphone, it has an amazing camera, its screen is the best and together with Galaxy AI they make my life easier. I simply love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is super fast and reliable.
on August 23, 2024
Posted by: Hahan3
[This review was collected as part of a promotion.] Galaxy Ai is great. I love this product and would tell anyone to buy it !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy!!
on September 19, 2024
Posted by: Ahmad
Expertise:Expert
When I purchased the Samsung Galaxy S24 Ultra, I had high expectations. After all, buying the latest and most updated phone should offer a significant improvement over models from 2019, right? Unfortunately, my experience has been quite the opposite.
I first noticed something off when I compared the camera quality. I still own my old Galaxy S10+, and to my surprise, the S10+ outperformed the S24 Ultra in both the front and rear cameras! The photos on the S24 Ultra lacked clarity, and the colors felt off, especially when compared side by side.
Then there was the screen resolution. The display seemed darker than expected, making the experience less enjoyable, particularly in low-light environments. Things got even worse when I compared it to my previous Galaxy S23 Ultra, which was made in Korea. The color differences were striking—on the S23, colors looked vibrant and true-to-life, but on the S24 Ultra, which was made in Vietnam, they appeared dull and muted.
I’m not sure if the difference in manufacturing location had an impact, but it’s worth mentioning. All in all, I was left disappointed and frustrated. I had expected a leap forward, not a step back. I regret this purchase deeply and have decided to return the phone.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, September 21, 2024
Thanks for reaching out, Ahmad. We really appreciate you sharing your thoughts on the Galaxy S24 Ultra. The Galaxy S24 Ultra features an upgraded processor, with NPU performance improved by 41%, GPU by 30%, and CPU by 20% compared to the Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor, allowing for improved heat dissipation. The phone boasts the brightest adaptive display on a Galaxy yet, with a brightness of 2600 nits. Additionally, the screen is less reflective than that of the Galaxy S23 Ultra, thanks to Corning Gorilla Armor. Finally, the Galaxy S24 Ultra comes equipped with a 200MP Wide-angle Camera featuring the ProVisual engine for AI enhancement. We’re hate to hear that your Galaxy S24 Ultra didn’t meet your expectations, especially compared to your previous devices. While software updates can enhance performance, we recommend trying out Pro Mode in the camera settings. This feature allows for advanced adjustments like ISO, shutter speed, and white balance, giving you greater control over your photos' clarity and color accuracy. You can fine-tune the camera to get the sharpness and vibrancy you're looking for, especially in challenging lighting conditions. Additionally, the Display settings allow you to adjust Vivid Mode and Natural to get more vibrant and natural-looking colors on your screen. These features can help improve the viewing experience, especially in low-light environments. If you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Lalu
from Virginia
Expertise:Expert
Verified Purchase:Yes
Good phone, excellent display, they remove curved display and thats the best move.... As tempered glass can be easily installed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love it. Been an ultra fan since note 8
on March 7, 2024
Posted by: RareOne
[This review was collected as part of a promotion.] I love the phone. It helps me get the work done as well as do the extra things with the pen that would have been a lot more difficult to do with a traditional non pen related device.
Value
5
Written by a customer while visiting Samsung US
Posted by: Akhilesh
Verified Purchase:Yes
I had the same issue as everyone, and after buying samsung every year I realize this phone they messed up. Hopefully it's a software update, since I can't return my phone anymore.
Written by a customer while visiting Samsung US
Customer Rating
3
Save your money, just get the S23 instead!
on March 12, 2024
Posted by: IloveRamen
[This review was collected as part of a promotion.] Samsung seems to have run out of innovation with this model. Virtually everything is the same as the previous model. I can't name a single feature worth the upgrade from the S23. The only noticeable improvement is the battery (marginally). Overall, I would recommend holding on to your previous model and wait another 2 years before upgrading to another Samsung device.
Value
3
Response from Samsung USBy Social Commerce, March 12, 2024
Salutations IloveRamen,
Thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. We appreciate your transparency. An upgraded processor drives Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. At 2600 nits, Galaxy S24 Ultra has the brightest adaptive display on a Galaxy yet. Plus, with Corning Gorilla Armor, the screen is less reflective than Galaxy S23 Ultra. Finally, Galaxy S24 Ultra has a 200MP Wide-angle Camera with ProVisual engine for AI enhancement. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. Your Galaxy S24 Ultra's intelligent all-day 5000mAh battery has long life that can allow you to watch videos for up to 30 hours or play music for up to 95 hours. If you haven't done so already, be sure to take a look at our YouTube channel and check out the new features that you now have available. Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! With Circle to Search, you can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. For your convenience, I have also linked your device manual so that you can easily customize your brand-new S24 Ultra. If you think of any questions that you have for us or if you would like any assistance, feel free to reach out to Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
Thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. We appreciate your transparency. An upgraded processor drives Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. At 2600 nits, Galaxy S24 Ultra has the brightest adaptive display on a Galaxy yet. Plus, with Corning Gorilla Armor, the screen is less reflective than Galaxy S23 Ultra. Finally, Galaxy S24 Ultra has a 200MP Wide-angle Camera with ProVisual engine for AI enhancement. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. Your Galaxy S24 Ultra's intelligent all-day 5000mAh battery has long life that can allow you to watch videos for up to 30 hours or play music for up to 95 hours. If you haven't done so already, be sure to take a look at our YouTube channel and check out the new features that you now have available. Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! With Circle to Search, you can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. For your convenience, I have also linked your device manual so that you can easily customize your brand-new S24 Ultra. If you think of any questions that you have for us or if you would like any assistance, feel free to reach out to Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
Written by a customer while visiting Samsung US