Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(16,798 Reviews)
Rating breakdown 16,798 reviews
5 Stars
14,530
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,102 out of
1,228)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Posted by: Pete
from Florida
Expertise:Expert
Verified Purchase:Yes
Amazing device. Finally upgraded from the 22 and I am so glad I did!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Revitup15
Verified Purchase:Yes
Screen quality is better than S23Ultra and the fingerprint unlock is faster.
I would recommend this to a friend!
Features
4
Response from Samsung USBy R&R Team, December 23, 2024
Hey there Revitup15, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are so happy to hear how pleased you are with the enhanced features and functionality of your new device. We have provided a link to the full device manual to help you further explore the full capabilities of your new device. We have also shared a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Nabil
Verified Purchase:Yes
Electricity quickly drains battery 🔋 discards quickly
Features
2
Response from Samsung USBy R&R Team, December 26, 2024
Hi Nabil, thank you for your feedback on your Samsung Galaxy S24 Ultra. We would love nothing more than to help you troubleshoot and maximize the battery life of your device to help you have the best possible experience every day. We have provided links to a few articles below to help you with the battery life of your device at your convenience. We have also provided a link to the Samsung Support Team if these resources do not help you resolve this matter, or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Crystal
from Riverside, CA
Expertise:Intermediate
Verified Purchase:Yes
I love it, camera is amazing, I love the color and design, just a little on the heavier side
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: A Pa
from New York
Expertise:Intermediate
Verified Purchase:Yes
Good but not that great. I dont like the results with the camera. Pictures are not as I was expecting.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, December 26, 2024
Hi there A Pa, thank you for sharing your feedback on your Samsung Galaxy S24 Ultra. We are pleased to hear you are overall happy with the usage of your new device. We would love to help you with the camera settings and features to help you capture your favorite moments. We have provided a link to the full device manual to help you adjust the settings and align them to your preferences. We have also shared a link to the Samsung Support Team to help you in this matter or answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Frank V
from Anaheim, California.
Expertise:Expert
Verified Purchase:Yes
Great phone, flawless, truly the Samsung flagship. Better than my zfold5. Thanks Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Real Android
from East Coast
Expertise:Expert
Verified Purchase:Yes
While it has a nice design. There are hardware and functionality features that are lacking or missing that was better on the S20 or S20 FE. The main points being that the video call is currently missing and fingerprint recognition does not work well. I've tried different options and tutorials and it doesn't get better.
Features
2
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, December 26, 2024
Hi there Real Android, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra with us. We completely understand that new devices can come with a learning curve as you discover the full capabilities of your new phone. We would love to help you troubleshoot the features you feel are not operating as intended, and have provided a link to an article to help you with the fingerprint reader. We also recommend if you are using a screen protector with your device to enable the touch sensitivity setting in your settings app. For the video call you phone should have come with Google Meet to video chat on your phone. We have also provided links to the full device manual and the Samsung Support Team to help you best align your device to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use the fingerprint sensor on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00082563/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use the fingerprint sensor on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00082563/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Android customer for life
from Dover, PA
Expertise:Intermediate
Verified Purchase:Yes
Overall, happy with my new S24 Ultra! My only complaint is that when something needs changed with an app or a setting, it usually takes some time to figure out how to do it. Could just be there has been a lot of changes since getting my last phone, an S10 plus!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R Team, December 27, 2024
Hello Android customer for life, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We absolutely love hearing how much you are enjoying the enhanced features of your new device. We understand that upgrading can come with a bit of a learning curve and cause some frustration as you go to adjust the settings to align to your needs. For your convenience we have provided a link to the full device manual to help you in this journey of discovery. We have also shared a link to the Samsung Support Team if you have any questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US