Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(16,798 Reviews)
Open Ratings Snapshot
Rating breakdown 16,798 reviews
5 Stars
14,530
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,102 out of 1,228
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Amazing built quality
on December 19, 2024
Posted by: T313
from Detroit
Expertise:Expert
Verified Purchase:Yes
Amazing machine, perfect design, light, fast, amazing pictures.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 20, 2024
Hi T313, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We couldn't be happier to hear how much you are loving all of the aspects and features of your new device. We hope you'll reach out to us any time in the future if you have questions or additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it
on December 19, 2024
Posted by: Ralph L
from Florida
Expertise:Intermediate
Verified Purchase:Yes
I love everything about this phone 📱, camera is good.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 20, 2024
Hi Ralph L, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are ecstatic to hear you are so thoroughly enjoying the features and functionality of your new phone. We would love nothing more than to hear from you again any time in the future if you have questions about any of your Samsung products, or would like to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it
on December 19, 2024
Posted by: Dulce
from Garland Tx
Expertise:Intermediate
Verified Purchase:Yes
My husband is in love with this phone. Absolutely loves it
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 20, 2024
Hi Dulce, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are absolutely thrilled to hear how much the features and functionality of your new device are enhancing your experience with so many tasks every day. Please, reach out to us again in the future any time if you have questions or would like to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great but boxy
on December 19, 2024
Posted by: Geno
from Houston
Expertise:Expert
Verified Purchase:Yes
Great phone, what I expected from a galaxy phone. Would have been a 5 star, but phone is a bit square and boxy
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 20, 2024
Hi Geno, thank you for your feedback on your Samsung Galaxy S24 Ultra. We love hearing that you are so pleased with the features and functionality of your new phone. If you are finding the device shape to not perfectly align to your preferences, we have some protective cases available, that we recommend on all devices, to help you find the shape that best fits your preferences. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best option
on December 19, 2024
Posted by: Frank L
from North California
Expertise:Intermediate
Verified Purchase:Yes
High recommended to trade in all your Samsung phones.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone, but .....
on December 19, 2024
Posted by: Lyn C
from Buffalo, NY
Expertise:Intermediate
Verified Purchase:Yes
I would have given this phone a five-star rating except that yesterday it froze and I couldn't get it to do anything. I had to take it to my phone carrier and they had to do a hard restart on it. They said it froze in the middle of a software update. That does concern me a little bit. Other than that, I really do like it. It is so much faster than my S22 Ultra was. I also love that it has double the space.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 20, 2024
Hi Lyn C, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear you are overall pleased with the usage of your new device, and are hopefully exploring all of theamazing features of your new phone. We have provided a link to the Samsung Support Team if you experience any additional frustrations or out of the ordinary occurances. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great device
on December 19, 2024
Posted by: ssss
from Arizona
Expertise:Intermediate
Verified Purchase:Yes
The phonw is great to use. Has good design and is the best in performance.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 20, 2024
Hey Ssss, we appreciate you sharing your experience with your Samsung Galaxy S24 Ultra with us. We are ecstatic to hear how much you are enjoying the usage and enhanced features of your new device. Please, don't hesitate to reach out to us atany time if you have questions about any of your Samsung products. We appreciate you being a samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S24
on December 19, 2024
Posted by: Lawrence G
from Brooklyn ny
Expertise:Intermediate
Verified Purchase:Yes
Love the S24 , had the S21 and this is definitely a good upgrade.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 20, 2024
Hey Lawrence G, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra. We are so thrilled to hear how much you love your new device, and are finding it to be a good upgrade with new features from your previous device. We have provided links to the full device manual and the Samsung Support Team to help you continue discovering all of the amazing features of your new phone, and answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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