Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
2
Lot of money for useless functions
on February 2, 2024
Posted by: Yevgeniy
from CA
Expertise:Expert
I'm not a gamer and device is almost exactly the same comparing to my old S22U.
Pros: Better camera, faster face recognition.
Cons: I paid a lot. What for? For ability to rename a device? For ABSOLUTELY useless AI?
I didn't buy S23U because I expected that Samsung can improve at least something. Nothing! It is a shame.
Reaction of my wife who had S22U as well: "I couldn't find any difference"
It looks like it is time to buy Chinese models.
Pros: Better camera, faster face recognition.
Cons: I paid a lot. What for? For ability to rename a device? For ABSOLUTELY useless AI?
I didn't buy S23U because I expected that Samsung can improve at least something. Nothing! It is a shame.
Reaction of my wife who had S22U as well: "I couldn't find any difference"
It looks like it is time to buy Chinese models.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 5, 2024
Hello Yevgeniy,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. For your convenience, I have linked the comparison/contrast between the Galaxy S24 Ultra and the Galaxy S22 Ultra for your review. The Galaxy S24 Ultra has better scratch resistance with Corning Gorilla Armor which helps protect your screen looking beautiful along with a new sturdy armor shield of titanium built right into your frame! Of course, your Galaxy S24 Ultra is still water and dust resistant based on an IP68 rating which tests for submersion in up to 1.5 meters of freshwater for up to 30 minutes. The Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. An upgraded processor drives the Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. At 2600 nits, the Galaxy S24 Ultra has the brightest adaptive display on a Galaxy yet. Plus, with Corning Gorilla Armor, the screen is less reflective than the Galaxy S23 Ultra. Finally, the Galaxy S24 Ultra has a 200MP Wide-angle Camera with ProVisual engine for AI enhancement, which is the first application on a Galaxy smartphone. Those are just a few improvements that we've made since you've upgraded last! Feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance. We're always happy to help! Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/compare/?device-1=samsung-galaxy-s24-ultra&device-2=samsung-galaxy-s22-ultra&device-3=samsung-galaxy-s24
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. For your convenience, I have linked the comparison/contrast between the Galaxy S24 Ultra and the Galaxy S22 Ultra for your review. The Galaxy S24 Ultra has better scratch resistance with Corning Gorilla Armor which helps protect your screen looking beautiful along with a new sturdy armor shield of titanium built right into your frame! Of course, your Galaxy S24 Ultra is still water and dust resistant based on an IP68 rating which tests for submersion in up to 1.5 meters of freshwater for up to 30 minutes. The Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. An upgraded processor drives the Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. At 2600 nits, the Galaxy S24 Ultra has the brightest adaptive display on a Galaxy yet. Plus, with Corning Gorilla Armor, the screen is less reflective than the Galaxy S23 Ultra. Finally, the Galaxy S24 Ultra has a 200MP Wide-angle Camera with ProVisual engine for AI enhancement, which is the first application on a Galaxy smartphone. Those are just a few improvements that we've made since you've upgraded last! Feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance. We're always happy to help! Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/compare/?device-1=samsung-galaxy-s24-ultra&device-2=samsung-galaxy-s22-ultra&device-3=samsung-galaxy-s24
Written by a customer while visiting Samsung US
Customer Rating
5
Dominating devi e
on April 29, 2024
Posted by: CigarRonin
[This review was collected as part of a promotion.] Obtained phone on launch day and I've yet to regret my decision. S-pen continues to be my favorite piece of the device as it comes in handy for my group pictures and videos for my social media platforms and family gatherings. The speed of the phone is leaps beyond that of my s22 ultra (that I used to it's full abilities as well).
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
HORRIBLE! Over half the Apps are not compatable!
on February 25, 2024
Posted by: DavidR
from Franklin, LA
Expertise:Expert
HORRIBLE. COULD NOT BE WORSE. Over half the Apps are not compatable. upon install they lock up the phone. Battery life is worse than my 3 year old note 10. Even with hahalf the Apps installed the memory is almost maxed out. TONS of bloatware, adds attached to every screen. NOT HAPPY!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 26, 2024
Howdy DavidR,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Check out, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some time out of your schedule to learn some information about optimizing your Galaxy battery. Your Galaxy S24 Ultra's 5000mAh intelligent battery has long life that can watch videos for up to 30 hours or listen to music for up to 95 hours. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a moment to review, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your apps not working properly on your device. If you would like any further assistance after reviewing the resources that have been provided, do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Check out, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some time out of your schedule to learn some information about optimizing your Galaxy battery. Your Galaxy S24 Ultra's 5000mAh intelligent battery has long life that can watch videos for up to 30 hours or listen to music for up to 95 hours. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a moment to review, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your apps not working properly on your device. If you would like any further assistance after reviewing the resources that have been provided, do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Customer Rating
4
Camera, Ai Features , Battery , Screen,Design.
on March 4, 2024
Posted by: Tino12
[This review was collected as part of a promotion.] Camera: S24 Ultra 200MP (Wide) produces the best quality even if you zoom the picture it keeps gives you better picture quality.50MP (Telephoto 5x) They gives the best Optical Zoom Quality which is very impressive. 12MP Front-Wide it gives better details and natural colour of an object. 200MP Can handles light objects very well.Video qualityis good , Stabilisation is good ,Me as a Mobile Photo and Videographer I really enjoy.
To be fixed: The Low Light areas really needs to be optimised again so that it gives better details in dark areas.
To be fixed: The Low Light areas really needs to be optimised again so that it gives better details in dark areas.
AI Features: Live translate it gives better understandings while chating with someone from a difficult language.Circle to Search feature you can easily search any image, video or text on your screen so that you can easily search whatever anything you want. There's more Chat assistant, Photo Assistant and Transcript Assistant and I'm really enjoying all of them.
Battery: S24 Ultra 5000mAh battery lasts for about 9 to 10 hours strictly using with the WiFi On, 5G network on, Using Cameras and Highest brightness.
Screen: Flat Screen, Anti-reflective coating screen, which requires you to use Anti-Glare Screen Protector, this screen type does not reflect in any place whether you are in light areas they can't reflect like you can't even use it as a mirror. It's also a 2600Nits peak brightness which is the better brightness provider really exciting.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Made me a believer just missing one thing
on February 26, 2024
Posted by: reigeneral
[This review was collected as part of a promotion.] Upgraded from note 20 ultra and it's still everything that the note series had but better the only thing is storage. No place to add SD card. So I got a one TB S 24 phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not very user friendly
on May 11, 2024
Posted by: Hans
Expertise:Intermediate
A friend recommend this phone, but I should have kept my old one
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Social Commerce, May 13, 2024
Hey Hans,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We understand that transitioning to a new device can come with a bit of a learning curve. This is why we have a wealth of resources in place to make that transition as seamless as possible. In fact, we offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators on our website. For your convenience, I have linked a few of these resources below for your review. Feel free to check them out when you have the free time and reach out to us at Samsung Support afterwards if you have any questions for us. We're always more than happy to answer any questions that you may have and provide any further assistance you may need. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We understand that transitioning to a new device can come with a bit of a learning curve. This is why we have a wealth of resources in place to make that transition as seamless as possible. In fact, we offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators on our website. For your convenience, I have linked a few of these resources below for your review. Feel free to check them out when you have the free time and reach out to us at Samsung Support afterwards if you have any questions for us. We're always more than happy to answer any questions that you may have and provide any further assistance you may need. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on May 24, 2024
Posted by: Whitewolf
This phone is the absolute biggest piece of junk I've ever owned. It's slow, anytime I need to open a link through my email (when it opens my email, which is rare) it tells me ts not available, it snaps pictures at random, it shuts down at random, and I could keep going and going. DONT BUY THIS PHONE!!!
Response from Samsung USBy Social Commerce, May 28, 2024
Howdy Whitewolf,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your honesty as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. Suddenly shutting down can be an unwelcome surprise, especially if you are in the middle of something. "Samsung phone or tablet unexpectedly powers off" is a wonderful resource that you can also take a look at that can help resolve what you have described to be experiencing with your device. If you have any questions for us after reviewing the resources that have been provided, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
https://www.samsung.com/us/support/troubleshooting/TSG01002035/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your honesty as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. Suddenly shutting down can be an unwelcome surprise, especially if you are in the middle of something. "Samsung phone or tablet unexpectedly powers off" is a wonderful resource that you can also take a look at that can help resolve what you have described to be experiencing with your device. If you have any questions for us after reviewing the resources that have been provided, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
https://www.samsung.com/us/support/troubleshooting/TSG01002035/
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S24 Ultra is perfect!
on September 16, 2024
Posted by: Galaxylover
from Texas
Expertise:Expert
The Galaxy S24 Ultra AI features are awesome! As always it is worth getting the flagship model.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US