Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(16,798 Reviews)
Rating breakdown 16,798 reviews
5 Stars
14,530
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,102 out of
1,228)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Posted by: JayMix
from James City County, VA
Expertise:Intermediate
Verified Purchase:Yes
I went from an S10+ to the Ultra and I'm loving life. The finger print scanner is the absolute worst thing about the phone, though--but that's it. A small price to pay for otherwise excellent phone. I just use my pin to open and I'm good. Still learning all the new features with the S Pen. Samsung for life. I just hope The Family can get their act together. Nobody wants a world without Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Purple Rain
from Florence, Alabama
Verified Purchase:Yes
I love it. I'm still trying to figure out everything I can do with my Galaxy S24. All the help is right there on the phone. I'm pleased that I chose to give it to myself for Christmas :-)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: John W
from Somerset PA
Expertise:Expert
Verified Purchase:Yes
This is a top choice for anyone in the market for a new smartphone. The trade-in program is very good, making it easy and beneficial to upgrade. Overall, a fantastic experience, combining top-tier features with excellent value for money.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: UniversalRatio
from Lost Angeles, CA
Expertise:Intermediate
Verified Purchase:Yes
So far so good. It has been fun and an easy transition from my Galaxy S20 Ultra. I really didn't want to get another phone yet, but I was in life expectancy range, so I opted for new rather than replacins the screen. For that reason, I'm glad I'm enjoying this phone so much.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Paul
from new york
Expertise:Intermediate
Verified Purchase:Yes
I have been using this phone for about 2 weeks now after upgrading from a galaxy note 9 which I loved. The phone is much faster with apps, the screen quality is fantastic, the memory is much larger, and the camera is great! My only dislike is that the pen and volume buttons have switched positions from my phone which I am not too fond of.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Jjjj
Verified Purchase:Yes
Very quick and easy process from ordering a phone, return, and refund. Very satisfied. Thank you!
Written by a customer while visiting Samsung US
Posted by: Kendall
from Pascagoula, Ms
Expertise:Expert
Verified Purchase:Yes
Have had minor software instability, but seems that samsung is aware and is sending out software updates to resolve. Otherwise great device.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Response from Samsung USBy Social Commerce, December 11, 2024
Hi there Kendall, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are happy to know you are overall pleased with the usage and features of your new device. We are also happy to hear you have been able to reach out to us regarding some frustrations you have experienced and began to work towards a resolution. If you are not seeing the necessary changes to your device, we have provided a link to the Samsung Support Team to help you and work with you one on one with this matter. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Danny
from California
Expertise:Expert
Verified Purchase:Yes
So far everything works good very happy with my purchase plus a lot of cool features. But the battery life could be better.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy Social Commerce, December 9, 2024
Hi Danny, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra. We are thrilled to hear you are so pleased with the enhanced features of your new phone, and we would love to help you maximize the battery life of your device. We have provided a few links to article below to help you with this matter directly. We have also shared a link to the Samsung Support Team if you would like one on one assistance with your device or experience any frustrations with your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US