Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(16,798 Reviews)
Rating breakdown 16,798 reviews
5 Stars
14,530
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,102 out of
1,228)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5
DA BEST
on November 27, 2024
Posted by: Skype Divaaa
from California
Expertise:Intermediate
Best phone ever. It smart switched very easily and fast. That 611 service is a very important part.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
great customization, solid AI
on November 27, 2024
Posted by: S24user
from san francisco
Expertise:Expert
I bought it 2 weeks ago and very happy with purchase. I like the number pf customizations I can do. AI is great. I can do so many things with camera and then use AI to do many things.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: SMahmd
from Ohio
Expertise:Beginner
Verified Purchase:Yes
Overall very good experience. Liked how light it was. Recommended.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Southeast Louisiana
Expertise:Intermediate
Verified Purchase:Yes
Best Samsung device I have owned to date. So far, everything has been flawless. The trade in process was great, which adds substantial value. The device performs flawlessly. The UI is close to perfect. I can't think of any other device that fills my needs as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
I really enjoy using my S24 Ultra. I used the Samsung trade-in Program to trade my Galaxy S22 Ultra and received a substantial discount on my new phone. Everything went smoothly and the service is excellent.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Kyrz
Verified Purchase:Yes
Phone works as expected just a little freezing on the touch screen at times
Response from Samsung USBy Social Commerce, December 10, 2024
Hi there Kyrz, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear you are overall pleased with the functionality and capabilities of your new phone. We be more than happy to help you troubleshoot the occasional freezing you mention with your device. If you are using a screen protector you can use the settings app to enable the touch sensitivity feature. We have also shared a link to a troubleshooting article to help you at your convenience. We have lastly shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
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Galaxy phone or tablet's screen is frozen or responds too slowly
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Written by a customer while visiting Samsung US
Posted by: Katy
from Savannah, GA
Expertise:Intermediate
Verified Purchase:Yes
So far, so good! I may have jumped the gun by upgrading from my S23 Ultra but I really love the look and feel of the S24 series. The Ultra just feels better in my hands and I'm glad they went away from the curved screen. The brushed metal on the sides seems as if it will hold up better over time (fewer scratches). As always, photos are amazing and sound quality is great. I'm a loyal Samsung customer and I'm very happy with my S24 Ultra!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Natalina
from Arlington, Virginia
Expertise:Expert
Verified Purchase:Yes
I recently purchased an S24 Ultra. Ordered for a dual sim phone and just now while finishing transfer of everyday realised it has only one slot available. Why?
Response from Samsung USBy Social Commerce, December 2, 2024
Thanks for taking the time to reach out to us and share your feedback on the Galaxy S24 Ultra, Natalina. Dual SIM features on devices can be enabled using either a physical SIM and an eSIM (Hybrid eSIM) or two physical SIM cards (Dual Physical SIM). The devices that support dual SIM functionality with Hybrid eSIM include the Galaxy XCover6 Pro, Galaxy S24 Series, Galaxy S23 Series, Galaxy S22 Series, Galaxy S21 Series, Galaxy S20 Series, Galaxy Note 20 Series, and the Galaxy Z Fold series (Z Fold6, Z Fold5, Z Fold4, Z Fold3, and Z Fold2), as well as the Galaxy Z Flip series (Z Flip6, Z Flip5, Z Flip4, Z Flip3, and Z Flip 5G). Additionally, the Galaxy A35, A54 5G, A25 5G, A15 5G, and the Galaxy Tab S9 and S10 series also support these dual SIM capabilities. We recommend reaching out to us at Samsung Support so that we can gather some additional information in order to provide you with proper assistance with this. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US