Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(16,798 Reviews)
Rating breakdown 16,798 reviews
5 Stars
14,530
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,102 out of
1,228)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Posted by: Geno
Verified Purchase:Yes
Great experience from the process of receiving shipment to the process of the trade in on the phones. Wish you would be be able to send return boxes for the trade ins to assure proper packing.
Written by a customer while visiting Samsung US
Posted by: Leono
from Connecticut
Expertise:Intermediate
Verified Purchase:Yes
Excellent cell phone !! More faster than never thanks samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Asad Baig
from Columbus Ohio USA
Expertise:Expert
Verified Purchase:Yes
Really great phone i switch from S10+ to S24Ultra its a big difference in speed, camera apps and Evrything, look like i dont need a new phone now, until somthig big change comes may be in 4 to 7 years. bottom line Great Phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Richmond Texas
Expertise:Expert
Verified Purchase:Yes
I being having sansumg for over 15 years and I love it and will never go with a different brand
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jose M
from Yonkers,NY
Expertise:Expert
Verified Purchase:Yes
Great phone, good build, stylish look and high quality. Highly recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Richmond TX
Expertise:Expert
Verified Purchase:Yes
My daughter loves the phone, camara is great and the storage capacity its great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Annn
Verified Purchase:Yes
Not a big change from previous models. I thought as I pay more, I get more
Response from Samsung USBy Social Commerce, November 20, 2024
Thank you for your feedback on the Galaxy S24 Ultra, Annn. The s24 Ultra features a rounded back for a more comfortable grip, a unified design with a satin finish on both the back glass and frame and improved Armor Aluminum for greater strength and hardness. The front and rear are protected by Gorilla Glass Victus 2, while the titanium frame and AI-enhanced software provide an upgraded experience compared to the S23 Ultra. With its quad telephoto camera system, the S24 Ultra captures clearer, higher-resolution zoomed-in photos, and the new ProVisual engine enhances photography through high resolution, Super HDR, AI Zoom, Nightography, and Generative Edit. The display also boasts superior visibility with a peak brightness of 2600 nits and the durability of Corning Gorilla Armor. Once again, we appreciate your feedback as we continue to make improvements. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Boring, way overpriced,wont last is just for looks
on November 20, 2024
Posted by: Darren02
from Uk
Expertise:Intermediate
I took a contract out for this phone on 02 and did not even get a charger and the phone is utter garbage i will never get my hopes up about any samsung products ever again
Its an overpriced alliminium rip off phone a branded name phone that shops sell you for 3 times the price cause it says samsung theres better phones for a quarter of the price and way more reliable and i bet repair costs are a rip off also save yourself from dissapointment dont buy a samsung.. its no different from android phones
Its an overpriced alliminium rip off phone a branded name phone that shops sell you for 3 times the price cause it says samsung theres better phones for a quarter of the price and way more reliable and i bet repair costs are a rip off also save yourself from dissapointment dont buy a samsung.. its no different from android phones
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
1
Response from Samsung USBy Social Commerce, November 22, 2024
Hi Darren,
We appreciate your feedback regarding the Galaxy S24 Ultra and regret to hear about your experience. While we noted the frustration with not including a wall charger adapter in the box, this decision supports Samsung’s commitment to sustainability by reducing e-waste. Many customers can use chargers from previous devices, and for those who need one, compatible chargers are available on our website. The Galaxy S24 Ultra offers cutting-edge technology, including a premium design crafted from Armor Aluminum and eco-conscious materials, a 200MP Adaptive Pixel camera, and the Snapdragon® 8 Gen 3 for Galaxy processor for exceptional performance. These features are designed to provide unmatched reliability and innovation. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
We appreciate your feedback regarding the Galaxy S24 Ultra and regret to hear about your experience. While we noted the frustration with not including a wall charger adapter in the box, this decision supports Samsung’s commitment to sustainability by reducing e-waste. Many customers can use chargers from previous devices, and for those who need one, compatible chargers are available on our website. The Galaxy S24 Ultra offers cutting-edge technology, including a premium design crafted from Armor Aluminum and eco-conscious materials, a 200MP Adaptive Pixel camera, and the Snapdragon® 8 Gen 3 for Galaxy processor for exceptional performance. These features are designed to provide unmatched reliability and innovation. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US