Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(16,798 Reviews)
Rating breakdown 16,798 reviews
5 Stars
14,530
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,102 out of
1,228)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5
Pie phone can't compete
on November 16, 2024
Posted by: BrunoR
[This review was collected as part of a promotion.] This device could multitask perfectly I love the customization that it offers, and my daughter can't get enough of that S Pen with the drawing and coloring apps. I'm always the one to do photography at fam events because I have the best cameras in the house and it never disappoints! I actually like the new editing and the AI features they've added to have served and proven to be fun and useful when playing around or editing pictures. Coolest phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my new phone!
on November 16, 2024
Posted by: Tlb132
[This review was collected as part of a promotion.] I switched my old phone for the Galaxy S24 Ultra and I couldn't be happier! I love the large screen and the phone is so user friendly. The battery lasts forever and I use it a lot. I follow the weather, shop, check appointments and so many other things. Bixby assist is especially helpful. But the best is the camera and editing features. My pictures are so crisp that I've mounted several in 11" by 14"! Don't know how I did without it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Send Us Back to the 23 Ultra!!
on November 16, 2024
Posted by: AshKatt
Expertise:Expert
I brought it as soon as it came out didn't give me any problem. I've had the 21, 22, 23 and 24 ultra
Let me say 23 Ultra was the best. The 24 Ultra is like a downgrade. Hate the Al assistance, we can definitely live without that. The 23 Ultra battery lasted longer. Fast forward to now. My phone charges so slow even with the 45w Samaung charger. My first time ever being so disappointed with Samsung. The battery drains so fast you can't get anything done!! Everybody with this phone having the same issue. We need this Fixed ASAP.
Let me say 23 Ultra was the best. The 24 Ultra is like a downgrade. Hate the Al assistance, we can definitely live without that. The 23 Ultra battery lasted longer. Fast forward to now. My phone charges so slow even with the 45w Samaung charger. My first time ever being so disappointed with Samsung. The battery drains so fast you can't get anything done!! Everybody with this phone having the same issue. We need this Fixed ASAP.
Features
1
Performance
2
Design
5
Value
3
Response from Samsung USBy Social Commerce, November 17, 2024
Thank you for sharing your experience with the Galaxy S24 Ultra, AshKatt. We’re here to help address your concerns and enhance your experience with your device. For the battery, ensure your device is running the latest software update as updates often include optimizations for performance. You can check for updates in Settings > Software Update. To maximize battery life, consider adjusting settings like display brightness, background app usage, and adaptive battery in Device Care. Check out the link attached for additional options to help optimize your phone's battery life. For charging speed, we recommend using the Samsung 45W Super Fast Charger with the original cable for optimal performance. If you’re experiencing slower charging than expected, verify that the cable and charger are in good condition or try another compatible Samsung charger. If you have any further concerns or need additional assistance with this, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10002871/ (fast charging)
https://www.samsung.com/us/support/answer/ANS00078987/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10002871/ (fast charging)
https://www.samsung.com/us/support/answer/ANS00078987/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
best one yet
on November 16, 2024
Posted by: Lawand7803
[This review was collected as part of a promotion.] This phone has some many features I still have learned even half of the cool ones. I have had every Samsung that has come out and this the best one yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on November 16, 2024
Posted by: Crow52672
[This review was collected as part of a promotion.] I'm using the Galaxy S24 Ultra, it's an amazing phone. The power and memory are great. The speed and clarity is totally off the chain. The picture quality and focus are as good in most cases just as good as my Canon camera. All in all I would recommend this phone.
Value
5
Written by a customer while visiting Samsung US
Posted by: Traci S
from Billings Montana
Expertise:Expert
Verified Purchase:Yes
Fast and easy transfer of information. No hassle with updates.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Have always been a samsung fan!
on November 16, 2024
Posted by: Blueeyednova
[This review was collected as part of a promotion.] Always been a samsung fan and user for a while and won't change. Love the s24 ultra as I can have custom themes and icons still, like I had on my s21 ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointing
on November 16, 2024
Posted by: Whocares
Expertise:Intermediate
Bought this recently. Regret replacing my S22 Ultra for this phone. The constant barrage of ads is HORRENDOUS!! No longer able to see if a text is read by recipient. 🤨
Would not recommend. Just a terrible disappointment, to say the least.
Would not recommend. Just a terrible disappointment, to say the least.
Response from Samsung USBy Social Commerce, November 17, 2024
Thank you for sharing your feedback on the Galaxy S24 Ultra. We are committed to ensuring you have the best experience possible with your device. The Galaxy S24 Ultra utilizes AI in various applications. For instance, the camera features AI Zoom, which enhances zoom photography. Generative Edit uses AI to fill in backgrounds and allows you to move, resize, or erase objects. Additionally, Live Translate enables you to communicate in other languages during phone calls. Regarding the ads, you may be referring to notifications or promotional banners. These can be managed by adjusting notification settings for specific apps through Settings > Notifications. Additionally, Samsung provides customization options to tailor your user experience. As for text receipt confirmations, we'd like to gather some additional information so that we can further assist you. Please reach out to us at Samsung Support so that we can get started. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US