Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(16,804 Reviews)
Open Ratings Snapshot
Rating breakdown 16,804 reviews
5 Stars
14,535
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Great
on November 9, 2024
Posted by: Nysteve
Love it I give it a five stars excellent the phone is great Samsung was great it was on time shipping delivering very good there feels up awesome never had a problem and I will shop again
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung galaxy s24 ultra 512gb (unlocked) 5gmobile
on November 9, 2024
Posted by: Saketh
Expertise:Expert
Verified Purchase:Yes
Its really cool using the phone, the best high end mobile.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is the best!
on November 9, 2024
Posted by: Charm1
[This review was collected as part of a promotion.] I've loved Samsung phones for years. The new AI technology has taken my phone to a level that I did not know was possible! This phone has all of the features I need at my fingertips.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I like the features!
on November 9, 2024
Posted by: Larry2
[This review was collected as part of a promotion.] I haven't used Galaxy AI, but I'm sure it's awesome. I love the display. The overall experience so far has been great.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Camera is just too bad in night and low light
on November 9, 2024
Posted by: Abhishek
from India
Expertise:Expert
Verified Purchase:Yes
Poor camera quality in low light. Blue lights saturation issue
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 9, 2024
Thank you for reaching out to share your thoughts on the Galaxy S24 Ultra, Abhishek. Your feedback is greatly appreciated. The Galaxy S24 Ultra features the Quad Tele system, making it the first Galaxy smartphone with this technology. With the Quad Tele system, users can capture clearer and sharper photos within the optical zoom range they typically use. Additionally, even when shooting at digital zoom ranges, users can achieve more detailed photos and videos than ever before, thanks to the AI Zoom solution powered by the new ProVisual engine. We recommend checking out the link attached for tips on how to get better results from your S24 Ultra's camera. If you have any further concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/mobile-phone-buying-guide/photography-tips-for-smartphone/#:~:text=Your%20camera%20will%20automatically%20adjust%20the%20exposure,light%20settings%2C%20your%20pictures%20may%20become%20blurry.
smsng.us/Samsung-Support
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smsng.us/X-Messages
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Pixel to S24 Ultra
on November 9, 2024
Posted by: Stephen
Verified Purchase:Yes
Pixel user to samsung
Both androids
No comparison
So much more phone for the price
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Traded my note 2o ultra, now loving the S20 Ultra
on November 9, 2024
Posted by: Luciloo
Verified Purchase:Yes
I'm very happy w/ my new phone. I dreaded leaving my Note 20 ultra. I've hand Note phone for yrs. But this S24 Ultra is very similar & really a beautiful phone. I am not a techy person so I can describe details of the phone but it works great for emailing, texting, pictures, & Group texts. I dont do gaming etc. IF I did i'm sure I'd love what this phone does.
I bought the Orange color and really love the look and feel of it in my hand. A bit heavier than my note 20 Ultra, But it feels soo good in my hand. I'm very happy w/ it.
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Almost perfect! But...
on November 9, 2024
Posted by: Eliza P M
from Bethel, Alaska
Verified Purchase:Yes
Everything is almost perfect! Though the stylus isn't properly calibrated for note taking and digital art, even if it's all connected perfectly. The saving grace is that I like the big screen for gaming and streaming, as well as for never missing a button on the keyboard. It still sometimes happens but not as much. I'm so happy for the color choice, too! It's the first actually orange smartphone that I'm proud to have!
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 12, 2024
Hi there Eliza P M, thank you for your feedback on your Samsung Galaxy S24 Ultra, We are so happy to hear you are pleased with your new phone, and are exploring all the ways this device can be used every day. We have provided links to the full device manual and the Samsung Support Team. These teams of experts can help you if you are interested in exploring ways to enhance the usage of your S Pen. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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