Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
1
Do not buy! Horrible washed out, dull colors
on February 2, 2024
Posted by: rrphi
from USA
Expertise:Expert
Please fix the washed out, dull colors on this phone. And please don't tell me what colors I should like when using this phone. If I decide to use your horrible color adjustment, that should be my choice, not yours. Your response to countless complaints from your customers will most likely create a PR nightmare for you. There's still time to fix this.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 2, 2024
Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
Written by a customer while visiting Samsung US
Customer Rating
4
Better than a solid 4 but not quite a 5.
on March 31, 2024
Posted by: melech79
from NC
Expertise:Expert
I have not used a Samsung phone since the Galaxy Note 4, and I am pleasantly surprised with the changes that Samsung has made over the years. The blue titanium build is gorgeous!
The screen is amazing and I am glad they went back to a flat display. I think a flat display is more useful for S Pen users.
Speaking of the S Pen, it is so accurate and feels almost like writing on paper. If I had to be picky, I would prefer the pen to be more premium and longer since this is an "Ultra" phone.
Battery life has improved since the March update. I can truly get through a day without worry. Prior to that update, I noticed some significant drain but the update fixed that.
The camera's are amazing. I love the 5x 50MP zoom lens. I can watch a sporting event and zoom into the action with out losing too much detail. I am not photography expert but for my needs, it's great and has plenty of options.
I use this phone on the Verizon network and I am very pleased with the network speeds and call quality. I have no issues at all in my house with signal. Previous phones I had sometimes dropped calls in my home, but not this Phone!
The feature set of this phone can be overwhelming to a new smartphone user and I definitely recommend scrolling through the settings to learn more about the phone and customize it to your preference. Also the jump between the Galaxy Store and Google Store is something that can be a bit confusing too. I use the Galaxy Store more for customization apps and features for this phone which can be fun. There is plenty of features to explore. I had this phone for almost a month and I am still learning this phone.
The AI features to me are still a little basic compared to the Pixel 8 in my opinion, but the potential is great since this phone is more powerful than the Pixel 8 in every way. Bixby is actually improved and pretty useful, I won't say it's better than Google Assistant but it is useful.
This is an expensive phone and I understand people may want to pass on this phone, however, I think this phone is worth the price. The promise of 7 years of updates and the AI potential gave me the confidence to recommend this phone. This is a great purchase for long term usage.
The screen is amazing and I am glad they went back to a flat display. I think a flat display is more useful for S Pen users.
Speaking of the S Pen, it is so accurate and feels almost like writing on paper. If I had to be picky, I would prefer the pen to be more premium and longer since this is an "Ultra" phone.
Battery life has improved since the March update. I can truly get through a day without worry. Prior to that update, I noticed some significant drain but the update fixed that.
The camera's are amazing. I love the 5x 50MP zoom lens. I can watch a sporting event and zoom into the action with out losing too much detail. I am not photography expert but for my needs, it's great and has plenty of options.
I use this phone on the Verizon network and I am very pleased with the network speeds and call quality. I have no issues at all in my house with signal. Previous phones I had sometimes dropped calls in my home, but not this Phone!
The feature set of this phone can be overwhelming to a new smartphone user and I definitely recommend scrolling through the settings to learn more about the phone and customize it to your preference. Also the jump between the Galaxy Store and Google Store is something that can be a bit confusing too. I use the Galaxy Store more for customization apps and features for this phone which can be fun. There is plenty of features to explore. I had this phone for almost a month and I am still learning this phone.
The AI features to me are still a little basic compared to the Pixel 8 in my opinion, but the potential is great since this phone is more powerful than the Pixel 8 in every way. Bixby is actually improved and pretty useful, I won't say it's better than Google Assistant but it is useful.
This is an expensive phone and I understand people may want to pass on this phone, however, I think this phone is worth the price. The promise of 7 years of updates and the AI potential gave me the confidence to recommend this phone. This is a great purchase for long term usage.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My favorite phone
on February 26, 2024
Posted by: Toasttheking
[This review was collected as part of a promotion.] Hands down best phone I have ever had edits my videos effortlessly, battery life is amazing especially when playing games or listening to music. My absolute favorite feature is device care such it's so easy to navigate and it is very thorough. The camera is A+ as well took some photos of the full moon last night while riding shotgun on a bumpy road and the pictures turned out awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not impressed, where is the innovation.
on February 4, 2024
Posted by: Veritas1
Expertise:Intermediate
Not much difference from the previous model. AI is not impressive and not worth a update. Samsung, where is the innovation? More of the same, faster cpu and better camera. Improve the fingerprint reader.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Social Commerce, February 5, 2024
Hi Veritas1,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Some of the key differences between the Galaxy S24 Ultra and the previous model are an upgraded processor drives Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. At 2600 nits, Galaxy S24 Ultra has the brightest adaptive display on a Galaxy yet. Plus, with Corning Gorilla Armor, the screen is less reflective than Galaxy S23 Ultra. Finally, Galaxy S24 Ultra has a 200MP Wide-angle Camera with ProVisual engine for AI enhancement, which is the first application on a Galaxy smartphone. The Galaxy S24 Ultra has better scratch resistance with Corning Gorilla Armor which helps protect your screen looking beautiful along with a new sturdy armor shield of titanium built right into your frame! Of course, your Galaxy S24 Ultra is still water and dust resistant based on an IP68 rating which tests for submersion in up to 1.5 meters of freshwater for up to 30 minutes. The Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. Let us know if you would like to share any other feedback with us regarding your recent purchase by contacting Samsung Support. We're always here to assist you in every way that we can! Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Some of the key differences between the Galaxy S24 Ultra and the previous model are an upgraded processor drives Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. At 2600 nits, Galaxy S24 Ultra has the brightest adaptive display on a Galaxy yet. Plus, with Corning Gorilla Armor, the screen is less reflective than Galaxy S23 Ultra. Finally, Galaxy S24 Ultra has a 200MP Wide-angle Camera with ProVisual engine for AI enhancement, which is the first application on a Galaxy smartphone. The Galaxy S24 Ultra has better scratch resistance with Corning Gorilla Armor which helps protect your screen looking beautiful along with a new sturdy armor shield of titanium built right into your frame! Of course, your Galaxy S24 Ultra is still water and dust resistant based on an IP68 rating which tests for submersion in up to 1.5 meters of freshwater for up to 30 minutes. The Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. Let us know if you would like to share any other feedback with us regarding your recent purchase by contacting Samsung Support. We're always here to assist you in every way that we can! Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Customer Rating
5
Smart phone of the year!
on March 13, 2024
Posted by: SupermanGalaxyfan1
[This review was collected as part of a promotion.] The Samsung Galaxy S24 Ultra represents a paradigm shift in smartphone technology, seamlessly blending cutting-edge features with military-grade durability. It stands as a beacon of innovation, offering users an unparalleled mobile experience. Let's delve into its standout attributes. The Galaxy S24 Ultra's camera system is a marvel of engineering, setting a new standard for smartphone photography. Utilizing advanced sensors and AI technology, it effortlessly captures stunning images and videos in any environment. Whether documenting field operations or capturing cherished moments with loved ones, the Galaxy S24 Ultra delivers unmatched clarity and detail, ensuring every shot is a masterpiece. Powered by top-of-the-line hardware, the Galaxy S24 Ultra offers a gaming experience like no other. Its seamless performance, coupled with the immersive AMOLED display, guarantees an exhilarating gaming session every time. From intense action games to graphically demanding titles, the Galaxy S24 Ultra handles them all with finesse, making downtime during deployments or missions more enjoyable than ever before. The Galaxy S24 Ultra boasts a vibrant and dynamic AMOLED screen that enhances every visual experience. Whether viewing maps during tactical maneuvers or streaming multimedia content during downtime, the vivid colors and deep blacks of the display elevate the viewing experience to unprecedented level.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the Peak Android Phone
on April 25, 2024
Posted by: Ryguy8085
[This review was collected as part of a promotion.] Google may create Android but Samsung fine tunes it and the hardware uses it to it's full potential. This is by far the best Android phone on the market. Bright screen, incredible cameras, super fast processing. There is nothing this phone can't do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy yet
on August 2, 2024
Posted by: Terps22
[This review was collected as part of a promotion.] Switched to the s24 ultra after they removed the note series. Previous phone was a note 20. Really like the feel, boxyness of this phone, cameras don't protrude too far. Easy to reach across the whole screen even with its massive size. Galaxy AI is also really neat, I use it all the time to search what's on the screen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product have exceptionally awesome features
on March 17, 2024
Posted by: SuperCool
[This review was collected as part of a promotion.] I mainly use this mobile to click photos and Videos as it has outstanding camera quality with huge mega pixels.
Camera has some exciting hidden features that gives me huge scope of exploring and trying to click some creative pictures and videos.
Generative photo editor gives me too many editing options to make any clicked photo look better and creative by adding or removing a specifc object/objects or adjusting the size of photos.
I frequently use the s-pen to get the info regarding the objects selected/highlighted through pen.
It's generative wallpaper feature is too good that allows me to create my own wallpaper by picking up options from different categories and mixing them to create a picture and use it.
It's excellent battery life reduces frequent charging efforts and allows me to play games comfortably.
I use to listen songs and watch movies very frequently because of its big flat screen and too good sound quality that makes feel good about the phone.
It's lock screen feature is too advanced that enables me to change the font style of my clock.
The Chat Translation feature and writing style gives me too many options and ways to communicate with people.
I truly enjoy using Samsung galaxy S24 ultra with it's amazing and great new features.
Camera has some exciting hidden features that gives me huge scope of exploring and trying to click some creative pictures and videos.
Generative photo editor gives me too many editing options to make any clicked photo look better and creative by adding or removing a specifc object/objects or adjusting the size of photos.
I frequently use the s-pen to get the info regarding the objects selected/highlighted through pen.
It's generative wallpaper feature is too good that allows me to create my own wallpaper by picking up options from different categories and mixing them to create a picture and use it.
It's excellent battery life reduces frequent charging efforts and allows me to play games comfortably.
I use to listen songs and watch movies very frequently because of its big flat screen and too good sound quality that makes feel good about the phone.
It's lock screen feature is too advanced that enables me to change the font style of my clock.
The Chat Translation feature and writing style gives me too many options and ways to communicate with people.
I truly enjoy using Samsung galaxy S24 ultra with it's amazing and great new features.
Value
5
Written by a customer while visiting Samsung US