Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(16,809 Reviews)
Open Ratings Snapshot
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
2 out of 5
2
Samsung did a terrible job with the s24 ultra
on March 3, 2024
Posted by: Not happy
Expertise:Intermediate
I traded in my s23 ultra for the s24 for Ultra it was a big big mistake you can research all you want you can watch all the videos on YouTube that you can find and I don't believe that not one person actually tells the truth the s23 is a better phone all the way it is brighter it is easier to hold and handle the s24 has that anti-glare screen but once you put a screen protector on it that's out the window yes they gave it an update and they fixed the few things with it but it's really not worth the money at all and not worth the trade in at least for the 23 Ultra
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, March 5, 2024
Hey there,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. The Galaxy S24 Ultra display also has better visibility than Galaxy S23 Ultra due to a higher peak brightness of 2600 nits and newly applied Corning Gorilla Armor. An upgraded processor drives Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. It also has the brightest adaptive display on a Galaxy yet! Without having enough information available regarding what you may be currently experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like assistance with troubleshooting your device or if you would like additional assistance in any way. Thank you again for sharing your feedback.
- Debra

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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it
on November 26, 2024
Posted by: Daisygirl1961
from West Virginia
Expertise:Expert
Verified Purchase:Yes
Love my new s24 had a little bit of trouble moving my data from my note 20 ultra but once I was able to move the data it was a smooth transition. I've always been a loyal Samsung user
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Downgrade from S22 Ultra
on July 4, 2024
Posted by: Alvaro
from Boston, MA
Expertise:Expert
Verified Purchase:Yes
Phone no longer supports play content on Samsung Smart TVs.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
5 out of 5
5
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 8, 2024
Thank you for contacting us, Alvaro! We always appreciate hearing from our valued customers. We noticed that you are getting in touch about your S24 Ultra. We would like to gather more information about what you are experiencing with the play content. Please contact us at Samsung Support so that we can work on finding a solution for you. - Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy Girl Forever
on August 2, 2024
Posted by: Charmion
[This review was collected as part of a promotion.] I love my Samsung 24 Ultra! I have used the Samsung Note + Series since 2012 and have always loved having the use of the stylus, filters, slo-mo photos. The Ultra series speed and memory make it perfect since I generally hold on to a phone for a bit. Photos on my recent vacay to Canada turned out better with the AI enhancements for color and subject erase. Loved Panorama mode too! Dedicated fan for life!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Camera freezing up
on September 17, 2024
Posted by: skwarden
Verified Purchase:Yes
Still was not able to resolve my problems with the S24 ultra
Response from Samsung USBy R&R Team, September 26, 2024
Hi Skwarden. We appreciate you taking the time out of your day to give us your feedback on the Galaxy S24 Ultra. The S24 Ultra comes equipped with a stunning 6.8-inch Dynamic AMOLED display with a refresh rate of 120Hz, providing an incredibly smooth and responsive user experience. The high refresh rate ensures that scrolling through apps, browsing the web, and gaming feels incredibly fluid. Additionally, the display's vibrant colors and deep blacks make watching videos and viewing photos a truly immersive experience. The Galaxy S24 Ultra's display is also equipped with advanced eye comfort features to reduce eye strain during prolonged use. If a 'Camera failed' warning appears on your screen, or if your device freezes or slows down while using the Camera app, please refer to the following guide provided in the link attached to troubleshoot the issue. If this continues to be your experience, reach out to us at Samsung Support for additional support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-camera-app-errors/?srsltid=AfmBOoogUUqh7tYCGVBzBcAV28QKFCbYaHNzuCkNQUvHJp1w9v2vqkri
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad bad bad
on October 7, 2024
Posted by: SREG
Expertise:Expert
Verified Purchase:Yes
Bad camera: it is not possible to turn off post processing of images once they are captured.
Auto focus is terrible as well.
Fingerprint sensor is slow.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, October 8, 2024
We appreciate you taking the time to reach out to us, Sreg. Your feedback is invaluable to us as we continue to make improvements. It looks like you reached out to share your thoughts on the Galaxy S24 Ultra. Powered by Samsung’s ProVisual Engine, the cameras on the S24 series feature faster shutter speeds, dual recording, and other cutting-edge capabilities. We noted your concerns about the postprocessing of the camera app. We'd like to work with you to resolve this. From the Camera app, select the settings cog wheel top left, then find Advanced intelligence options and set this to minimum. You might also want to try shooting in Pro mode or using Expert RAW. From the Camera app, select the settings cog wheel top left, then find Advanced intelligence options and set this to minimum. If you are experiencing trouble unlocking your device with your fingerprint, check out the link attached for options to help resolve this. If you require any further assistance, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10001613/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Awful!
on January 20, 2025
Posted by: David and Sara
Verified Purchase:Yes
I have no words.That's how bad it is! Just trying to think of enough words to have this submitted, Makes me sick! Spending on the phone many hours talking talking, you talking trying to get this fixed just disgusted.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 21, 2025
Hi there David and Sara, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We understand how frustrating it is to have a brand new device that is not operating as intended or expected. Without knowing the details of your frustration, we have available a range of troubeshooting guides, and have provided a link to the Samsung Support Team to offer additional assistance one on one through chat. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't waste your money, try something new.
on March 7, 2024
Posted by: Former note fan
from Arizona
Expertise:Expert
I have had this phone for a little bit. How do they keep making it worse. I loved the note 9 and it seems with every upgrade it get less user friendly and aesthetically more offensive. Functionality no longer simple but complex. I basically changed all the features and button layouts. I feel like they all got in a big circle and are like how can we make this even worse. What they think is disruptional technology is just poorly designed features no one want. I really wish I could undo all of the updates I've gotten for this phone because it makes it worse each time. Do not buy try out in different new phone. Because the way they messed up their layout so much it's basically like using a different company.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, March 11, 2024
Howdy,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your candor. We realize that transitioning to a new device after having the same device for so long may feel daunting at times. That's why we offer a plethora of resources to help make the process of making that switch over feel as seamless as possible. If you haven't done so already, be sure to check out our YouTube channel and take a look at the new features that you now have available since switching over to your Galaxy S24 Ultra. We currently offer 27 videos that highlight your various features. For your convenience, I have also linked a few additional resources that you may find helpful like your device manual so that you can easily customize your brand-new S24 Ultra to suit your preferences and an article that details your Galaxy AI features and how they can work to benefit your everyday life. If you find yourself with questions after reviewing the resources that I have provided or if you would like additional assistance, feel free to reach out to Samsung Support at your leisure. We're always happy to assist you further. Thank you for being a valued Samsung customer.
- Debra

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https://www.samsung.com/us/support/answer/ANS10000753/
Written by a customer while visiting Samsung US
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