Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(16,798 Reviews)
Rating breakdown 16,798 reviews
5 Stars
14,530
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,102 out of
1,228)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
4
Been a Galaxy use for over decade
on August 26, 2024
Posted by: Adrianne
[This review was collected as part of a promotion.] Love Galaxy products... It's what I've come to expect from Samsung. I enjoy the AI feature I am able to use.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has an awesome camera
on August 26, 2024
Posted by: Sb1nonly
[This review was collected as part of a promotion.] I absolutely love my camera. From making my pictures into stickers to the precise quality. I am always getting compliments on how great my pictures look. I love this phone and I am ecstatic about the camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone.
on August 26, 2024
Posted by: Niqua77
[This review was collected as part of a promotion.] I have had an overall wonderful experience getting to know this phone. The capabilities are amazing. Great camera, with great specs. The galaxy AI capabilities are wonderful as well. I am really enjoying my galaxy s24 ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone description
on August 26, 2024
Posted by: Escodaddy822
[This review was collected as part of a promotion.] For work and personal reasons
The features of very user friendly and upgraded I love it
The features of very user friendly and upgraded I love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My samsung galaxy s24 ultra
on August 26, 2024
Posted by: Samsung1968
[This review was collected as part of a promotion.] I absolutely love samsung phones I almost have all of them
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceeded my expectations
on August 26, 2024
Posted by: Vdn402
[This review was collected as part of a promotion.] As a power user when it comes to smartphones, the S24 ultra is the perfect multitasking/gaming/streaming phone I've used to date. I was skeptical about Galaxy AI when it first announced. That opinion changed drastically once I starting using it. I went from using chrome to Samsung Internet for how it summaries web pages and the translator feature is scary good.
Value
5
Written by a customer while visiting Samsung US
Posted by: Gggg
Verified Purchase:Yes
First off this is literally the same phone as the S23 Ultra. I needed a new phone so i upgraded but dont see the point after using it for the past few weeks.
This new phone has lag, freezes and glitches often. If it wasnt so difficult to send back I would have.
Lastly, I hate the color I got but it was the only color on sale. The very next day all colors went on sale and I called to get a new color, but was told I couldnt. Disappointed
Response from Samsung USBy R&R Team, August 29, 2024
Thank you for reaching out! We always appreciate hearing from our customers and value their feedback on our products. It looks like you contacted us to share your experience with the S24 Ultra. The Galaxy S24 Ultra offers an enhanced experience compared to its predecessor. It features a Quad Tele camera system that can capture clearer, higher resolution zoomed-in photos than the Galaxy S23 Ultra. The 50MP camera now comes with 5x optical zoom. Even at 5x zoom, you can see the vivid effects of Nightography in low light. Additionally, the new ProVisual engine enhances the overall photography experience with features such as high resolution, Super HDR, AI Zoom, Nightography, and Photo Assist. We've noted your concerns about your phone lagging. It's crucial to keep your phone's software up-to-date to enhance its performance and prevent lagging. To check for updates, go to Settings > Software update or System updates on your device. The process may vary depending on your phone model. Look for the option to Download and install or Check for software updates. If an update is available, it will start downloading. Some devices may require you to tap Download now. Once the download is finished, follow the on-screen instructions to complete the installation. Check out the link for more options to help troubleshoot this. If this continues to be your experience, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
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https://www.samsung.com/us/support/troubleshoot/TSG10001440/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
It is great, and easy to use
on August 26, 2024
Posted by: Indiana
[This review was collected as part of a promotion.] The Galaxy AI features are awesome. I want to spend more time understanding the various ways to use it.
Value
5
Written by a customer while visiting Samsung US