Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(16,798 Reviews)
Rating breakdown 16,798 reviews
5 Stars
14,530
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,102 out of
1,228)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5
Best phone I've owned!
on August 26, 2024
Posted by: SamsungGal4Life
[This review was collected as part of a promotion.] The Samsung Galaxy S24 Ultra stands out as a remarkable smartphone that combines style, power, and innovation. Its sleek design and vibrant display make it a joy to use, whether you're browsing, streaming, or gaming.
Performance & Battery: The phone delivers exceptional performance with smooth multitasking and gaming capabilities. The battery life is impressive, easily lasting through a full day of use and supporting fast and wireless charging.
Camera & Galaxy AI: The camera system is a highlight, capturing stunning photos with impressive detail and versatility. Thanks to Galaxy AI, you get enhanced image processing and smart scene detection, making your photos look even better with minimal effort.
Software & Features: The latest software brings an intuitive and feature-rich experience, enhanced by the responsive S Pen, which adds extra convenience for productivity and creativity.
Conclusion: The Samsung Galaxy S24 Ultra offers an all-around outstanding experience. With its advanced design, powerful performance, and innovative camera features driven by Galaxy AI, it’s a top choice for anyone seeking a premium smartphone that excels in every aspect
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S24 Ultra... Still Rules!!
on August 26, 2024
Posted by: NYRedhead
[This review was collected as part of a promotion.] I love this phone! The specs / features of the S24 Ultra are amazing. I am especially a fan of the camera on this phone. The editing features enable so much variety, it's unbelievable! The Galaxy AI editing tool is a great way to make your photos even better, by seamlessly removing unwanted objects. The camera just the area that I love the most , but the phone itself is wonderful overall.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S24 Ultra
on August 26, 2024
Posted by: Only4Me
[This review was collected as part of a promotion.] I use my Samsung S24 Ultra phone for work, personal and gaming, like Call of Duty and Pubg. I love the new AI features. AI can help and do anything. The picture quality is out of this world. On my mobile games, the graphics are so realistic.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceeded my expectations
on August 26, 2024
Posted by: Alizee
[This review was collected as part of a promotion.] I previously owned an S22 plus. I am so glad I upgraded to the S24 Ultra. It has a fast processor, high quality video and photo, and the battery life has been much improved. I use the phone for both personal and work, and it handles everything well. The bigger screen is also definitely a plus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Would be great except...
on August 26, 2024
Posted by: BEasy82
[This review was collected as part of a promotion.] I am a long time Galaxy user so I'm no stranger to their UI, devices, etc. The build quality is always second to none. I did not anticipate using the Galaxy AI features but have been pleasantly surprised at how often I use it. The circle to search feature has been very useful.
This would be a great device if two issues can be resolved:
1) I'm unable to receive Gmail notifications
with power saving disabled. I do not see any power saving setting that would cause this. I've resorted to disabling power saving fully because my Gmail notifications are more important.
with power saving disabled. I do not see any power saving setting that would cause this. I've resorted to disabling power saving fully because my Gmail notifications are more important.
2) This is the larger issue. Multiple times a day when connected to wifi, my data doesn't work. It's independent of any particular apo. It happens with banking apps, investment apps, Samsung internet, social media apps, etc. If I switch to 5- or toggle wifi off/on, it will work. I know you may be thinking, "it may be your wifi connection". When this happens, I can go to my laptop, galaxy tablet, old note phone, etc and it's working on my fine. Also I've had this issue when not just connected to my home wifi; its happened when connected to multiple wifi networks. I've done any and all troubleshooting steps with no luck.
This is a known issue that other S24 users have spoken of. It's just disheartening that a phone that is data intensive and has AI features like this one, I consistently experience these issues multiple times throughout the day.
Maybe one day, one of these software updates will solve this problem.
Value
3
Response from Samsung USBy R&R Team, September 23, 2024
Your outreach is greatly appreciated, BEasy82. The feedback we get from our customers is invaluable as we continue to make improvements. We noticed your review is about the Galaxy S24 Ultra. We’re thrilled to hear that you’re enjoying the build quality and finding the Galaxy AI features more useful than expected, especially the Circle to Search function. The S24 Ultra comes equipped with UI 6. One UI 6 empowers you to do what you want effortlessly, just the way you like it. Personalize your everyday experiences. Be more productive. All the while keeping your data safe and secure. Create your own Lock screen, adjusting the clock size, color, and location. Or browse our many Flex Window and Watch Face options to find one with the graphics and features that match your style. Regarding your concerns about the mail notifications not coming in while on power saving mode. We recommend making sure to check if “Limit apps and Home screen” is checked. This will make sure that your apps like Gmail cannot run background. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. Check out the link attached for options to help troibleshoot. If this persists, please reach out to us at Samsung Support so that we can further assist you. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent camera quality
on August 26, 2024
Posted by: TimTheCook
[This review was collected as part of a promotion.] The camera quality is great. Lots of features and the ability to edit photos is superb as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S24Iltra is a game changer
on August 26, 2024
Posted by: Jpippers
[This review was collected as part of a promotion.] This Galaxy watch is awesome. I've had S5, S6,S9, s20, s21,s22 now the s24 and each watch has gotten better over the years. I live to quality of the camera which is far superior than my digital cameras I own. The color and rendition of the screen. I can go on with the descriptions but as I mentioned I've had many galaxy phones over the years and i will not own anything but samsung. Continual owning of samsung phones is telling you the quality and service I love.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My new favorite
on August 26, 2024
Posted by: Tee1983
[This review was collected as part of a promotion.] The Samsung Galaxy S24 Ultra is an impressive flagship that excels in both video streaming and camera performance, making it a top choice for multimedia enthusiasts.
Streaming Video
The Galaxy S24 Ultra is equipped with a vibrant 6.8-inch Dynamic AMOLED 2X display, which supports up to 120Hz refresh rate and HDR10+ content. This makes streaming videos a delight, offering sharp visuals, deep blacks, and excellent color accuracy. Whether you're watching 4K HDR movies or binge-watching your favorite series, the experience is smooth and immersive. The high refresh rate further enhances video playback by reducing motion blur and providing a more fluid viewing experience.
The Galaxy S24 Ultra is equipped with a vibrant 6.8-inch Dynamic AMOLED 2X display, which supports up to 120Hz refresh rate and HDR10+ content. This makes streaming videos a delight, offering sharp visuals, deep blacks, and excellent color accuracy. Whether you're watching 4K HDR movies or binge-watching your favorite series, the experience is smooth and immersive. The high refresh rate further enhances video playback by reducing motion blur and providing a more fluid viewing experience.
Camera Performance
The camera system on the Galaxy S24 Ultra is one of its standout features, especially with the upgrades it has received over its predecessor. The device sports a 200MP main sensor and a new 48MP 5x zoom lens, replacing the previous 10MP 10x lens. This change, while it might seem like a downgrade in zoom capability, actually improves image quality in the 5x-10x range due to the larger sensor, which captures more light and enhances detail.
The camera system on the Galaxy S24 Ultra is one of its standout features, especially with the upgrades it has received over its predecessor. The device sports a 200MP main sensor and a new 48MP 5x zoom lens, replacing the previous 10MP 10x lens. This change, while it might seem like a downgrade in zoom capability, actually improves image quality in the 5x-10x range due to the larger sensor, which captures more light and enhances detail.
Low-light photography, traditionally a challenge for smartphone cameras, is another area where the S24 Ultra shines. The new sensor technology allows for better noise control and color accuracy in dim conditions, outperforming competitors like the Google Pixel 8 Pro in some tests. Additionally, the video capabilities are robust, offering 4K recording at 60fps
Value
5
Written by a customer while visiting Samsung US