Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Average customer rating
4.5
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
55
4 Stars
7
3 Stars
3
2 Stars
2
1 Star
5
91%of customers recommend this product.
(
41 out of
45)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Posted by: GalaxyRG
Verified Purchase:Yes
Still learning all the capabilities. NO SD slot available.
Response from Samsung USBy R&R Team, October 14, 2024
Thanks for reaching out to share your review with us! We really appreciate your feedback as we continue to make improvements. We noticed you reached out regarding your Galaxy S24 Ultra. We noted your concerns about not having an SD slot. If you're interested in expanding your storage, we do offer Samsung Cloud. With Samsung Cloud, you can be worry-free from losing your data to a lost, stolen, or broken Galaxy device. Get an easy and seamless backup, sync, restore, and upgrade experience across all your Galaxy devices. Set up and manage your preferences from one screen, and back up and restore your Galaxy device from a stored backup. Also, make sure to check the link attached for tips and instructions on how to use all the great features on your S24 Ultra. If you have any further concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10000753/
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https://www.samsung.com/us/support/answer/ANS10000753/
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Knoxville, TN
Expertise:Intermediate
Verified Purchase:Yes
I love everything about it! Thank you for making such an amazing phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dr George
Expertise:Intermediate
Verified Purchase:Yes
Love it and still navigating through all the options that comes with the phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Joekool
Verified Purchase:Yes
The S24 Ultra is the bomb. No questions about it. It does everything you would want in a smart phone. The camera is real nice
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features
on November 12, 2024
Posted by: Flap
Overwhelming to the point never want another phone
Written by a customer while visiting Samsung US
Posted by: Ultra
from Pennsylvania
Expertise:Expert
Verified Purchase:Yes
This phone has definitely met my expectations, definitely worth the upgrade
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Meli
from Los angeles ca
Expertise:Intermediate
Verified Purchase:Yes
The screen is so clear and nice. I haven't used a lot of new functions yet but can't wait to do so in future.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
3
First time I am not impressed with my new phone
on November 30, 2024
Posted by: Utku
from Washington, DC
Expertise:Expert
Upgraded from Galaxy S21 Ultra. I am not happy with the speaker sound. Notification sounds, call sounds etc are crackling and have too much treble as if equilizer is boosting high frequencies. It also has a somewhat crackling sound. Hard to explain but it sounds like a very very cheap phone. The camera is also underwhelming. I remember when I got a new Samsung, I would be always impressed with the photo quality. For the first time in my life this is not the case. Tried 10x zoom and the view is not perfectly clear, somewhat blurry. Took a picture at low light, AI corrections are very noticible. Took pictures of someone under low light, she appears as a ghost in all of them. S21 Ultra always did the job, I never had to think about the conditions etc. I didn't like AI appearing everywhere, you call someone you see an AI prompt, you open gallery there is an AI prompt, you try to write a note again there is one, you open Internet, again AI. When you restart phone, the first unlocking experience is very bad. It has been like this forever. It was the same in S21 Ultra also. Wait at the lock screen as long as you want, it doesn't matter. As soon as you unlock after a restart you get a sluggish slow home page, UI elements loading etc. I can't believe Samsung is still ok with that experience. Battery performance was also underwhelming. I remember getting my hands on S21 Ultra and after a day there was still like half of the battery left. With this phone when the day is over I get 15% or 20% remaining.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Social Commerce, December 5, 2024
We appreciate you taking the time to share your feedback on the Galaxy S24 Ultra, Utku. The S24 Ultra is equipped with a 200MP wide-angle camera, a 12MP ultra-wide camera, a 50MP camera featuring 5x optical zoom and 10x optical quality zoom, a 10MP camera with 3x optical zoom, and a 12MP front selfie camera. Please remember that we provide a 12-month limited warranty for manufacturer defects, and you also have the option to add Samsung Care+ for eligible devices. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Check out the link attached for options to help troubleshoot this. In regards to your battery life, its important to ensure that your watch is up to date with the latest software update. For additional battery troubleshooting options we've provided resources to help optimize your phone's battery life. If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001255/ (speaker)
Phone Battery:
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/explore/mobile/buying-guide/samsung-galaxy-s24-camera-specs-explained/ (camera tips)
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https://www.samsung.com/us/support/troubleshooting/TSG01001255/ (speaker)
Phone Battery:
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/explore/mobile/buying-guide/samsung-galaxy-s24-camera-specs-explained/ (camera tips)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
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smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US