Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Average customer rating
4.5 out of 5
4.5
(72 Reviews)
Open Ratings Snapshot
Rating breakdown 72 reviews
5 Stars
55
4 Stars
7
3 Stars
3
2 Stars
2
1 Star
5
91%of customers recommend this product. 
(
41 out of 45
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Customer Rating
4 out of 5
4
Cool Phone
on September 12, 2024
Posted by: TheOzone
from NC
Expertise:Intermediate
Verified Purchase:Yes
Awesome phone. Better price 2 weeks later makes me a little salty. Also their shop app affirm checkout was broken.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone
on January 3, 2025
Posted by: Anonymous
from plano texas
Verified Purchase:Yes
love the phone, love the photos it takes, love the batter life on it, love how it edit's photos and videos as well
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not great
on November 26, 2024
Posted by: Sssjjj
from Oregon
Expertise:Intermediate
I'm not happy with this phone at all. The settings are working properly even when I change them. The phone is way to large. It's not ment for people with smaller hands. I hate the square designs. They need to make them smaller an if people want a larger phone go buy a larger one. This is annoying.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, November 26, 2024
Thank you for sharing your thoughts on the Galaxy S24 Ultra. The Galaxy S24 Ultra is designed to deliver a premium experience, featuring a large display and advanced capabilities. Its new ProVisual engine enhances the overall photography experience with high resolution, Super HDR, AI Zoom, Nightography, and Generative Edit. Additionally, the Galaxy S24 Ultra's display offers better visibility compared to the Galaxy S23 Ultra, boasting a peak brightness of 2,600 nits and the newly applied Corning® Gorilla® Armor glass. For those looking for a more compact design, we recommend considering the Galaxy S24, which provides similar performance in a smaller form factor. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features pretty phone
on February 2, 2024
Posted by: Squeakie
from Richmond VA. 23224
Expertise:Expert
I've heard its great working phones and very Pretty
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Luv the soft and light it is Would Recommend!! ;)
on February 6, 2024
Posted by: LoVeSaMsUnG1
from US San Diego
Expertise:Intermediate
I AM SO HAPPY WITH MY PURCHASE
I bought this like a week ago and its awesome
I would recommend this to a friend!
Features
4 out of 5
4
Performance
3 out of 5
3
Design
5 out of 5
5
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
There is no phone that can beat this 1
on February 7, 2024
Posted by: Harry fogel
from New York
Expertise:Intermediate
The best new phone for yourself
And for business
And for Presents
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Terrible fingerprint reader
on February 7, 2024
Posted by: CrazyFarmerLady
from VT
Expertise:Expert
Everything is great. But it has the worst fingerprint reader. Really disappointing on the fingerprint reading!
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Language packs WILL NOT install.
on February 15, 2024
Posted by: CJ Harris
from Columbus OH
Expertise:Intermediate
Traded in all my 4 of my lines for all 4 of us to get the Samsung s24 ultra. I will only update my post when I have a real answer to fix my issue. 2 out of 4 of my phones had zero issue downloading every Language pack available. Now my other 2 WILL NOT DOWNLOAD ANY LANGUAGE PACK. It fails to install on every language. How do I fix this?? Once I have an answer on how to resolve this I will gladly change to 5 stars. Until then 3 stars.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, February 16, 2024
Howdy CJ,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information available regarding what you are currently experiencing with your devices and without being able to ask you any follow up questions, I suggest contacting Samsung Support for further assistance and/or troubleshooting on that feature. Thank you for being a valued Samsung customer.
- Debra

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Written by a customer while visiting Samsung US
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