Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Average customer rating
4.8
(2,215 Reviews)
Rating breakdown 2,215 reviews
5 Stars
1,900
4 Stars
213
3 Stars
49
2 Stars
19
1 Star
34
89%of customers recommend this product.
(
205 out of
230)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Customer Rating
5
Amazing Product
on February 2, 2024
Posted by: JuniorMime
[This review was collected as part of a promotion.] Samsung hands down has made the best phone on the market. Generative AI is amazing! The photos are spectacular! This is the phone to get!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The S24 Ultra has a great camera with amazing zoom
on February 3, 2024
Posted by: JamesK
[This review was collected as part of a promotion.] I use my phone all the time to listen to audiobooks while working around the house and yard. It had an update that introduced some hiccups with my bluetooth for a bit, but Samsung seemed to fix that problem pretty quick.
I also can't get over how great the telephoto capabilities are for a phone! Of course the phone is always there to take photos of my son or wife, phones have been great for that for a while. But when we go on vacation or the zoo and see an animal that you can't get close to, it is nice to also get great shots of them that look like you used a dedicated camera with a zoom lens or were way too close!
Through all this, the battery life optimization seems to work wonderfully for me. On a trip to Disney, my son was playing Pokémon Go on my phone when we were in line, I was often looking at Disney's Park app for ride wait times, and I would take photos throughout the day. My wife was doing the same things, maybe a little heavier, but she needed a power bank to make it through the day and I ended with over 30% charge left.
So overall, I have to say there is only two things I don't like about this phone. First is the curved edges, which make putting on a screen protector a pain and causes them to break more often. And second is the in screen fingerprint scanner. I'm sorry, but they just do not work as well as the old ones on the back. Both are annoying, but they are tradeoffs I can live with. Personal rating would be 9/10 or 4.5/5 stars, but let's say 5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S24 Ultra
on February 2, 2024
Posted by: Jake
Expertise:Intermediate
The S24 Ultra is a good phone all around. Cameras are good, s-pen is nice for jotting notes, and the flat screen is a nice welcome. Although, I have 2 complaints. 1 is that the screen seems washed out when on the lock or home screens. All apps appear to be fine. Number 2 is the new gestures. I thoroughly enjoyed the hidden gestures on the S23 Ultra and S10. With the S24 Ultra, I often find the back and multi app view gestures to interfere with daily use. Specifically, when trying to write a note, the back gesture keeps getting triggered no matter the sensitivity. It would be nice to go back to the hidden, standard layout of previous generation of Samsung phones.
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Suggestion for improvement of AI experience
on February 2, 2024
Posted by: doubie
[This review was collected as part of a promotion.] I'm a big fan of experimenting with change. The being said, it would've been nice to have a little tutorial on the Galaxy AI BUILT-IN. Overall I'm very happy with this phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great AI Features !
on February 3, 2024
Posted by: Bisu2000
[This review was collected as part of a promotion.] The AI-powered features such as chat translation and live translation are quite impressive.
The image quality and photo editing capabilities of the S24 Ultra are great .
The image quality and photo editing capabilities of the S24 Ultra are great .
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
AI hype not simple to fibf
on February 4, 2024
Posted by: A1fv1l
[This review was collected as part of a promotion.] So far good battery nice camera 1T I'd storage is good still prefer if it had the SD card slot, I'm missing the android enterprise availability on AI I haven't found how to use it properly
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Definitely needs updated features
on February 21, 2024
Posted by: Vhizzle
[This review was collected as part of a promotion.] I've had Samsung phone since Samsung's been out. I get a new phone every year.
I would say I would go back to the Samsung Galaxy s21 or my Samsung Galaxy s23 ultra. Unfortunately until there is an update the Samsung s24 ultra the features are not good also my main issue is Android Auto does not connect to my car anymore and my camera features are not as good as my camera features that were on the Samsung Galaxy s23 ultra
I would say I would go back to the Samsung Galaxy s21 or my Samsung Galaxy s23 ultra. Unfortunately until there is an update the Samsung s24 ultra the features are not good also my main issue is Android Auto does not connect to my car anymore and my camera features are not as good as my camera features that were on the Samsung Galaxy s23 ultra
Value
2
Response from Samsung USBy Social Commerce, February 22, 2024
Hello Vhizzle,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your transparency. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you’d like to listen to music from your Galaxy phone through your car’s speaker, you can connect your phone with a USB cable or auxiliary cable. Or you can use Bluetooth for a wireless connection if your car supports it. For hands-free driving, you can download the Android Auto app to make calls, open mobile apps, and use your smart devices as well. Available screens and settings may vary by wireless service provider, software version, phone model, and car manufacturer. Take a moment to review, "Connect your Galaxy phone to a car" when you have some free time available to learn more about using this feature. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, you can take clearer, crisper photos in the optical zoom range you typically use. Even when shooting in digital zoom ranges, you can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. Your Galaxy S24 Ultra's 5000mAh (typical) battery has long life that can watch videos for up to 30 hours or play music for up to 95 hours. Take a moment to check out our YouTube channel to look at the awesome new features that you now have available in your brand-new device. We currently offer 26 videos that are dedicated to the S24 Series and those fantastic features that you now have available since purchasing your new device. Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! With Circle to Search, you can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. For your convenience, I have also linked your device manual so that you can easily customize your new S24 Ultra to suit your personality. Please feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00048972/
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your transparency. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you’d like to listen to music from your Galaxy phone through your car’s speaker, you can connect your phone with a USB cable or auxiliary cable. Or you can use Bluetooth for a wireless connection if your car supports it. For hands-free driving, you can download the Android Auto app to make calls, open mobile apps, and use your smart devices as well. Available screens and settings may vary by wireless service provider, software version, phone model, and car manufacturer. Take a moment to review, "Connect your Galaxy phone to a car" when you have some free time available to learn more about using this feature. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, you can take clearer, crisper photos in the optical zoom range you typically use. Even when shooting in digital zoom ranges, you can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. Your Galaxy S24 Ultra's 5000mAh (typical) battery has long life that can watch videos for up to 30 hours or play music for up to 95 hours. Take a moment to check out our YouTube channel to look at the awesome new features that you now have available in your brand-new device. We currently offer 26 videos that are dedicated to the S24 Series and those fantastic features that you now have available since purchasing your new device. Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! With Circle to Search, you can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. For your convenience, I have also linked your device manual so that you can easily customize your new S24 Ultra to suit your personality. Please feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00048972/
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
Written by a customer while visiting Samsung US
Customer Rating
5
Absolute Mastery!
on December 16, 2024
Posted by: Jason2104
love all there is about the Ultra like I loved the Note Series
This the most useful function based phone with also the most features and oozes impeccable quality.
This the most useful function based phone with also the most features and oozes impeccable quality.
Response from Samsung USBy R&R Team, December 19, 2024
Hi Jason2104, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra with us. We are so thrilled to hear how much you have loved all of the Samsung phones you have had and that your new device is not exception. We have shared a link to the full device manual to help you further discover the full capabilities including the new Galaxy AI features. We have also provided a link to the Samsung Support Team to answer any questions you may have in the future. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US