[This review was collected as part of a promotion.] The phone was an initially good phone until I started to find several deficiencies in the functionality. The first thing that I noticed was that the screen was grainy and that the colors were a bit muted. I think I can live with the muted colors specially understanding that there is an update coming that is intended to resolve the vivid display option.
The graininess is something that I'm a bit more weary of. It appears that when there is a dark color and light colors side by side. I am concerned that the graininess issue might be a hardware problem rather than a software problem.
The camera shuttering when switching between different zoom lengths is another annoying issue. I have seen several people refer to it as the barn door effect.
Despite these issues, I that the phone has great functionality and features. I would rate it 10 out of 10 if the graininess issue can be resolved. As it stands though, I wouldn't upgrade from the S23 Ultra unless you confirm there is resolution to the items I mentioned above
Value
3
Response from Samsung USBy Social Commerce, February 14, 2024
Hi there Drezzilla, Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. In some indoor environments you may notice a flickering black line while recording a video with Super Steady mode or a short shutter speed in Pro video mode. This is caused by the indoor lighting and is not an indication of an issue with the phone. Modern lighting frequently uses fluorescent, or LED based bulbs actually flicker on and off very quickly. This happens so quickly; the human eye perceives it as a steady light. When a camera, such as the one on your Galaxy device, uses a shutter speed that is faster than this flicker, it may appear that the image is flickering, or it may appear as a black bar that travels across the image. To eliminate this artifact, try the following: * Add more light to the scene. * Disable Super steady. Super steady mode uses a very fast shutter speed. * If you are using Pro Video mode, you'll likely see this phenomenon begin at speeds faster than 1/125. Adjust the shutter speed slower until the artifact disappears. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. If your display seems to have low resolution or images look pixelated, you can easily adjust the high-definition settings using a few steps. You can change the resolution again if you aren't seeing results. Take a moment to review, "Samsung phone's display is not clear or has poor resolution" to help resolve what you have described to be experiencing with your device. For your convenience, I have linked a few resources below that you may find helpful to have available. Below, you will find some troubleshooting articles that address the topics that you have shared with us in your review as well as your device manual, our YouTube channel, several methods of contacting us, and your warranty information. Be sure to check those out when you have the availability. If you would like any additional assistance after reviewing the provided resources, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for choosing Samsung! - Debra
[This review was collected as part of a promotion.] Photography is a passion, best phone ever. Streaming my favorite shows is amazing. I appreciate the size of the phone. I scroll quite a bit at home while the TV is on in the background. Samsung has the best phones on the market on my opinion.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Near perfect
on February 1, 2024
Posted by: Itzjp7
[This review was collected as part of a promotion.] Best phone on the market right now. Super fast, amazing battery, anti reflective glass, great camera. Only reason for 4 stars is due to the color vibrancy of the display. Previous models had more vivid colors which is very disappointing because I love everything else about this phone. Hopefully it's fixed with an update!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great internal specifications
on February 5, 2024
Posted by: EliteStrikePH
[This review was collected as part of a promotion.] I have tried this phone for a little bit, and I am impressed with all it's internal performances and all the new features this phone has. The Snapdragon Chip makes this phone Ultra fast and great at handling high intensity apps and games while still running at a high performance. I am also impressed with all the AI features this phone has. While they can be improved such as the accuracy of live translation during calls, it is a great first step in the right direction. The cameras are also great on this phone, I do not find really any problems when trying to take a decent picture, and they look absolutely gorgeous, plus all the editing tools to customize the photo to how I see fit is incredible! I also love the brightness of the phone, it is incredibly bright and it is great especially in the sunlight making it super useful to have.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Lackluster screen
on February 5, 2024
Posted by: Pasts22user
[This review was collected as part of a promotion.] Upgraded from s22 ultra. But feels like a downgrade with the washed out colors of the screen
Value
3
Response from Samsung USBy Social Commerce, February 6, 2024
Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
Written by a customer while visiting Samsung US
Customer Rating
5
I have had no issues with my new S24 Ultra
on February 23, 2024
Posted by: Phoneguy
[This review was collected as part of a promotion.] I have experience good streaming quality. Phone calls are very clear, no noise. Camera works well. Have tried AI functionality, works as described. Overall, very satisfied with my choice. No regrets.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This is a beautiful phone but...
on January 31, 2024
Posted by: NYLatina
[This review was collected as part of a promotion.] I use my phone for gaming, video and printing, however it keeps crashing with games.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Riding the wave
on February 3, 2024
Posted by: Dekouga
[This review was collected as part of a promotion.] After having used a S22 Ultra 5G for sometime, the S24 Ultra was the penultimate upgrade. Besides the same great cameras and zoom prowess, the addition of AI features to video and enhanced photos was just to hard to pass by. The flat screen and stylus make note taking a breeze. Wireless charging is still smooth and Android Auto connectivity is still reliable across my vehicles. My only gripe is for Samsung to include a micro SD card slot. 512GB seems wonderful until you have numerous 4k videos and HDR pictures taking up all your space. Finally the Snapdragon processor is wonderful and stays cool under prolonged usage. Here's to the next 7+yrs of security updates and incremental improvements to the Galaxy Ultra line.