Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Average customer rating
4.8
(2,215 Reviews)
Rating breakdown 2,215 reviews
5 Stars
1,900
4 Stars
213
3 Stars
49
2 Stars
19
1 Star
34
89%of customers recommend this product.
(
205 out of
230)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Customer Rating
5
The beat sound ever from a cell phone
on February 2, 2024
Posted by: David
Expertise:Intermediate
Everyone keeps talking about the camera and the AI functions but no one has mentioned the sound. It is INCREDIBLE!! I keep handing people my phone while playing music and everyone is blown away at how great it sounds.
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great upgrade - AI is awesome!
on February 5, 2024
Posted by: Font22
[This review was collected as part of a promotion.] First and foremost, I'm a little biased when talking about Samsung.
I've been using Samsung devices (tablets, phones, earpods, washer, TVs) for over 10 years now.
Talking specifically about the S24 Ultra, it was an upgrade over my S22Ultra.
First impressions were GREAT, Amazing even.
Lightning fast processing speed, easier integration with the rest of my home (due to One UI 6.1)
Lightning fast processing speed, easier integration with the rest of my home (due to One UI 6.1)
Camera is good. Not a huge improvement as just yet, but the following updates over the next months should change that (for the better). All other Samsung launches have gone through similar situations where the Launch day itself isn't something WOW, but the next updates should prove a better improvement.
As for the AI, crazy good! I can actually edit pictures and videos directly from my device without the need of a 3rd party app (for most things).
One downside - I was one of the MANY people plagued with the dull colors in my display....icons and experience feel washed out and lifeless when compared to other (or previous) phones.
Hopefully Samsung corrects this over a software update over the next few weeks. I almost returned the device as it doesn't SEEM or Feel right in the color department.
Hopefully Samsung corrects this over a software update over the next few weeks. I almost returned the device as it doesn't SEEM or Feel right in the color department.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
worst phone ever
on May 15, 2024
Posted by: Myka
from atlanta georgia
Expertise:Beginner
The worst galaxy I ever owned. The moisture damage charger is a know issues with these phone. My phones isn't three months old. I'm already having issues.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Social Commerce, May 16, 2024
Hello Myka,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ is great to have for those unfortunate situations in life like leaving your phone behind on the train, having it stolen, dropping your device in a pool, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired which helps you get back to doing what you love most in life. Our partners at UbreakIfix are also available to assist you with your repair needs, if you prefer to make an appointment with them. Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port. Take a moment to review, "Moisture in water-resistant Samsung phone or tablet's charging port" to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to contact Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001449/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ is great to have for those unfortunate situations in life like leaving your phone behind on the train, having it stolen, dropping your device in a pool, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired which helps you get back to doing what you love most in life. Our partners at UbreakIfix are also available to assist you with your repair needs, if you prefer to make an appointment with them. Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port. Take a moment to review, "Moisture in water-resistant Samsung phone or tablet's charging port" to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to contact Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001449/
Written by a customer while visiting Samsung US
Customer Rating
5
This is my favorite flagship device
on January 31, 2024
Posted by: Hulk57676
[This review was collected as part of a promotion.] I just love this device everything from how fast it is to how brightness the screen gets in the sun, this is the perfect smartphone from Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing, update if you don't have S23 Ultra
on February 3, 2024
Posted by: InsaneV
[This review was collected as part of a promotion.] Buy it, you won't regret; unless you already have a S23 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone cam is weird and phone get frozen sometim
on February 18, 2024
Posted by: George1967
[This review was collected as part of a promotion.] The apps get frozen and the cam don't work's good likes S23 ultra
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Best phone i've had, But still have a wish list.
on February 5, 2024
Posted by: BigRob673
[This review was collected as part of a promotion.] I love all of the AI, and how fast this phone is. The flat screen has been better than I imagined. The voice to text on samsung keyboard is not as good as Gboard, I Really miss SD cards and infrared transmitters.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
wonderful Galaxy Phone with battery heat problems
on February 5, 2024
Posted by: Galaxy24
[This review was collected as part of a promotion.] I was excited to upgrade from an s22 to the s24 ultra, and one thing I was looking forward to was my phone not overheating from simple multi-tasking, but it seems that the phone still gets quite hot. Other than that one issue I am very happy with the phone, like the way it looks and works, and need more time with the camera to give that an honest opinion.
Value
4
Written by a customer while visiting Samsung US