Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Average customer rating
4.8
(2,215 Reviews)
Rating breakdown 2,215 reviews
5 Stars
1,900
4 Stars
213
3 Stars
49
2 Stars
19
1 Star
34
89%of customers recommend this product.
(
205 out of
230)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Posted by: Jerry
Expertise:Expert
Verified Purchase:Yes
It's an awesome phone.I love it, does everything I need it to and it's slime and not bulky. Great buy if you haven't gotten one.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything about this phone is great
on December 28, 2024
Posted by: Greg
I've had my S24 ultra for 4 months and I've also had every note phone they made starting with the note 2, best phones money can buy, the technology just keeps getting better and better, but the S24 ultra is the cats meow, I love it
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect features!
on January 1, 2025
Posted by: Liam
from Nebraska, NE
Expertise:Expert
I bought this two month ago and am so happy that I did! Very great!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jess
from Milford,DE
Verified Purchase:Yes
Absolutely love my phone!! I love the quality and size.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Not so great
on January 1, 2025
Posted by: Ella
Expertise:Expert
I purchased this phone awhile ago, it sucks. Word prediction sucks when swiping, phone freezes, multiple updates, will not be upgrading to another galaxy phone..
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, January 6, 2025
Hi Ella, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We understand how important your phone is to you every day, and how frustrating it can be when it is not meeting your expectations. We would love to help you align the device to your preferences and troubleshoot any frustrations you are experiencing. We have provided a link to an article to help you with the freezing you mention experiencing. We have also shared a link to the full device manual tohelp you with the keyboard settings. Lastly, we have provided a link to the Samsung Support Team to help you with additional troubleshooting or answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
For new platforms*
on January 1, 2025
Posted by: Chingon1023
Cant wait for my new device so excited thanks Samsung*
Written by a customer while visiting Samsung US
Posted by: Shah
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
It's a good phone. I'm trying to used to it but I feel the Camera 📷 is not as good as advertised. Google Assist is great, Bixby struggle.
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, January 7, 2025
Hi Shah, we appreciate you sharing your experience with your Samsung Galaxy S24 Ultra with us. We know that new devices can come with a bit of a learning curve and cause frustration as you align the settings to your preferences. We would love to help you with the camera settings specifically to work with you to ensure you capture the best possible photos and videos with your device. We have some articles available on our website to help address if you are experiencing dark or blurry photos, and we have provided links below. We have also provided a link to the full device manual to offer assistance with the different settings. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance or answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The fastest phone you'll ever have.
on January 3, 2025
Posted by: angelmarti
On or about two months ago, I purchased the S24 Uultra 520GB. It has so many things that I don't know I have. It's the fastest phone you'll ever have. WOW. I recommend it. *****. Five stars.
Written by a customer while visiting Samsung US